Holy pupperoni I can't believe Charlotte Pups isn't already on yelp, what a huge disservice to all…read moreof us animal owners in Charlotte! I was lucky enough to find Charlotte Pups because my neighbor uses them. We recently adopted our dog and have a great schedule worked out, but my fiance had to travel out of town for a week and he is usually the lunch walker. I called Stephanie at Charlotte pups and IMMEDIATELY knew that this was the right team to have on my dogs side. She refers to your animal as a baby and when I called she apologized for being flustered but when she was walking a client's dog she noticed that the dog had bloody diarrhea. She immediately called the owner and when the owner was not able to leave work immediately they volunteered to take the dog to the vet. Both Stephanie and Leah were there just to make sure the little pup was alright. Talk about service, my gosh. An added bonus is that their website is super easy to use and schedule on. You can pick how long you want them to visit for, if you want them to walk/feed/play, what hours to visit, etc. They also do overnight stays and offer to water plants, raise blinds, turn on alarms, rotate the lights, etc. But the best part is they check in with you after every visit. You get a little text letting you know how it went, if your animal used the bathroom, and sometimes even a picture! I wish my fiance provided that quality of service, haha! Overall I am so glad to have found the Charlotte Pups team. They are a true pleasure to work with and love animals - what more could you ask for?

Have been a client for nearly 5 years and until recently have always had a 5 star+ experience. The…read moreowners who started this business were fantastic, friendly, client and pet focused. Last year they sold the business to the current owner who has run things down hill. She is a curt and abrasive communicator. It is clear she feels she has plenty of clients and doesn't need you or your pet. The final straw for us was her cancelling a reservation for Memorial Day one week out, a reservation made almost 2 months in advance, leaving us to scramble to find new care. Not reliable and not professional so I highly recommend that you spend your money elsewhere for better care. Honestly I really am very sad to see what has happened to the good name the original owners created and even more disappointed to have to write this review but do feel that others need to know. Updating because the response is sadly a blatant lie as the last text message string received from the owner said "If something comes up we will have to go ahead with visits without meeting the pups," so there was no warning that rescheduling a visit days in advance is a "cancellation" nor a phone call or text message before sending a very confusing system generated cancellation of our visits one week out from the busy holiday weekend. Yet another reason to stay away. If you can't be honest or even pick up the phone to tell a client you are canceling on them and why, your service is severely lacking.

I have been taking my dogs to Pampered Paws for decades! We moved from our home in Providence…read moreCountry Club leaving behind many memories, including 3 different family fur babies through the years. Recently we adopted a new member of the family in our downsized home, a golden retriever. Re-discovering Tammy and now her daughter providing excellent grooming care was so heart warming!! Pampered Paws is the BEST!!

Has been grooming our Cavapoo 4+ years! Very happy with their service. Attentive, our dog isn't…read morestressed out when he sees where we are. Tammy and her staff are great!

Update: apparently they were sold to PetVet. I left a message for a vet to call me yesterday, no…read morecall back. I left a voicemail this morning, no callback. I called 6 times this afternoon and no answer. I'm here now and they can't tell me any information on the owner. Be aware, multiple doctors and staff have recently left. No notification was sent to my knowledge. They seemed to have things under control but I wish I would have known about the staff changes.

Around 15 years ago, my previous vet retired and referred me to Sharon Lakes. Even though it is…read moremuch farther from my home and in a more sketchy neighborhood, I trusted the judgment of my former vet and have been a client of Sharon Lakes since then. My dog actually loved going there because the staff knew her well and always treated her well. Over those years, I have spent probably close to $20,000 between kennel and veterinary services. (In some years, I have used the kennel for 50+ days.) I had a trip in late June, so as I have done many, many times before, I booked the kennel about 6 weeks in advance, so I thought all was well. A week before my trip, I received a text saying that the kennel would be closed for "reinnervation" (yes, that's how it was spelled!). I was baffled how they could make a decision to renovate at the beginning of the summer travel season and why in the world they would wait weeks after I had booked the appointment to notify me my appointment was being cancelled. That didn't sound at all like the behavior of the staff I had been dealing with for years. This seems an egregiously unprofessional way to treat one of their most loyal (and most profitable) clients. So at the last minute I had to find an alternate kennel in the middle of the busy summer travel season for a 15-year-old dog who has never kenneled anywhere besides Sharon Lakes--not the kind of stress a senior dog needs. The alternate kennel requested an additional vaccination that is usually optional for senior dogs so my dog lacked, so I hurried to Sharon Lakes to get that vaccination. During the much longer wait than normal in the waiting room, a twangy low-brow country music with profanity was blasting over the speakers (thankfully, this had never been the case before), and the front staff was full of people I had never seen before. Clearly something was very different. Only later did I find out that the entire staff had left after the hospital was recently purchased by a big faceless corporation. There was nobody employed there from the Sharon Lakes that I've known for years. In fact, there were no full-time vets there at all. That explains why I recently had to ask repeatedly for someone to approve a refill of the heartworm pills that I order annually. Then, to add insult to injury, after I had jumped through the hoops to find a different kennel at the last minute, 2 days before I was to leave town, I received both a text and an email asking me to confirm that I would be there for the boarding appointment--the same appointment that had been cancelled. So I had to text back to clarify why I was being to asked to confirm an appointment that was supposedly cancelled. They replied that it had indeed been cancelled but didn't explain why I was still receiving requests to confirm. This place has clearly been left in disarray, a sad shell of what it used to be, with a completely different front staff and evidently no full-time vets. This is no longer the facility we have known and loved for many years, so I'll be moving to a new vet and kennel. Postscript: I just picked my dog up from the new kennel that is much closer to my home. I was surprised to see that it was $10 per night cheaper than what I had been paying. New owner: Please spare me the vague and shallow "call us to discuss your concerns" copy-and-paste response. I've just plainly and publicly stated my concerns; there's nothing left to discuss in a non-public forum. The only reason I had traveled so far to that neighborhood was for the staff, but they are all gone. Nothing more to discuss.

Carla has been grooming my two doodles for years and I will not take them to anyone else! I'm one…read moreof those pup moms that treats my animals like children and Carla just gets it, she's incredible and truly loves my pups as if they are her own. They come home happy as can be, looking so cute and smelling great! Highly recommend!

Carla is so great with my mini-golden doodle. When we moved I tried to find another groomer at…read moremultiple locations but could NOT replicate the experience we had with Carla. So now we drive an extra 20 minutes because it is well worth it. She does everything she can to make my pup comfortable. She listens to my goals for grooming and does her best to accomplish them.

This is the only groomer that is able to groom my great pyrenees. I brought her to several other…read moregroomers and she would not let any of them bathe her. Shannon is great with my dogs and does a wonderful job at an exceptional price. She has a wonderful staff and they all have done a great job grooming my three dogs. I highly recommend a dog's day out

Shannon at Dogs Day Out is absolutely the best in the area. I wouldn't trust another single soul…read morewith my babies. Shannon treats them like they're her own and always has my babies looking beautiful!

Such an amazing place, we really needed a groomer in the area with this level of expertise! She…read moretruly cares about the animals and it shows.

Everything! My fur baby had a puppy cut and it was amazing…read more They treated my baby like one of their own.

Selina and her employees are all so friendly, and great with the dogs. They do great work and my…read moredog looks fantastic

I was referred to Pet Hair Design by a family member. I had just rescued a baby girl Paisley, who…read moreneeded one on one care. I also have another member Patterson who needs grooming regularly. I reached out to Selina who immediately set me up an appt for them. Most awesome experience ever. Selina is great and they look absolutely beautiful each and every time. I will never go anywhere else. She is awesome!! Highly recommend Pet Hair Design. My fur babies love Selina and strut their stuff when she grooms them

This pet salon is located inside the Carolina Pet pantry. We have been bringing our girl here for…read moreyears for baths and nail trims, and they always do a great job! I finally learned and now schedule our next appointment when we pick her up. It always works out well to drop her off and run errands because she is usually there about an hour and a half or so. Sometimes longer when they are really busy. They do have an area when you can do everything yourself with your pet but we have never used it. Every time we pick her up, she is wearing a sweet little bandana and is so happy! Since it is conveniently located inside Carolina Pet Pantry, you can get all your pet supplies ( good, toys, treats,etc) while you are there!

I took my foster dog into this groomer and I couldn't hardly recognize him when he was finished…read more He was a stray poodle mix and was in need of a bath and a nice grooming. He looks like a toy dog now! I would highly recommend these groomers and the staff was so helpful!