They dramatically overstate the energy production power of their product. They promised that our solar loan would be the only energy bill we were paying. They promised that their solar panels would generate more power than we were actually using. It is approximately fifty percent effective, generally speaking. We are paying MORE for the privilege of solar panels. Customer service is practically useless. Each employee will give you the phone number to a different person. Until you end up being given the phone number of somebody you already called, restarting the circular phone chain. It's been two years since the panels were installed. read more