0 stars, start with POOR workmanship, the installation is of course just as bad as the company that makes these windows.I have a two story house in which The top floor windows were installed by STANTONS windows (PEMBROKE), so far I had no problems with their windows, A year later I bought windows for first floor from VALLEY windows and doors WORST MISTAKE, after paying close to $ 6000.00 I have called them to replace 1 window, ( still not fixed ) the replacement is worst than the 1 they replaced, manufacture problem, window not properly sealed gets condensation, waiting now months for replacement, all the rest were not properly installed and there was cold air coming in . The guy who came to fix them had a really bad attitude as if I was calling him just for kicks or to see his ugly face, after he left , one of the he fixed, wouldn't open, when I did get it open then would't stay open, it slid right back down, the person who sold me the windows came this time to "FIX it"...opened the window to clean PROBLEM BACK, waiting for someone to feel shame for the shabby work and come and once and for all, fix the problem, after all I all ready payed $ nearly $6,000.00. Needles to say I will be calling the Better Business Bureau, there has got to be a way to get to hold them accountable .
DO YOUR HOMEWORK there are other companies that do their work without a horrible attitude. read more