If I could give 0 stars, I would…read more
When we selected a venue, we felt some pressure to use Faulkner's/Crown Party Rental, as they were the "preferred vendor" for the site. In all of our meetings with Chuck, we found him to be very professional, with a great deal of experience, and felt comfortable working with him for our outdoor ceremony and tent reception.
When the company signed a larger party for the same date as our wedding, we found that we would not be working with Chuck on the day of our wedding, but instead with Deb, who now owns the business. Deb was constantly disrespectful to my wife, me, and both of our families and consistently failed to provide services we had been previously promised by Chuck, including several re-writes of our menu.
Our wedding weekend was the windiest of the summer, and upon arriving to set up on Friday, we found that our tent only had ground-to-ceiling wall pieces for about 25% of the area. We were told that our all-inclusive contract did not include walls, and we would have to do without, or accept their "generous offer" of 6-foot wall pieces for the 8-foot walls, essentially turning the tent into a giant sail in the wind. Luckily, Chuck went out of his way to call in a favor from another company and by Saturday morning, we had a fully-walled tent, as we expected all along.
Later Saturday, it became clear that nobody from Crown/Faulkner's would be coming to help with decoration setup as we were promised. Friends and family stayed late through the morning to help us. As the time of our ceremony came closer, it also became clear that nobody would be coming to set up chairs at our ceremony site. My groomsmen and I set up all the chairs about 20 minutes before the ceremony started, with guests already standing around wondering where to go. At no point did we ever receive an apology for this. Deb's excuse as the owner of the business was that she "didn't know" because she was focused on the food - about 200 feet away from the ceremony site.
Our guests enjoyed the food, although we've yet to find anyone who saw all of the appetizer options we paid for.
We were promised real glasses until 9 p.m. for toasts, but only plastic cups were provided, even for wine.
We accounted for enough seats for our photographers and DJ to eat dinner. When they tried to get in line, Deb told them there were no plates left and they couldn't eat. Our family gave up seats at their tables so this could be remedied.
At some point during the ceremony Deb claims that she gave our rented cake stand to someone from our family. This was never found and resulted in the loss of a $100 deposit.
When we called to discuss these problems with Deb after the wedding, she was even more rude than she had been during the rest of the process, telling us we were wrong to ask her why nobody came to set up chairs since she only cared about the food. I mentioned the reviewer below, who mentioned a 15% refund and she laughed in my face and called her a liar. We were offered $40 (less than half a percent of our total cost) for the lack of chair setup, and nothing more. With several friends having been recently engaged, I decided to decline this final show of disrespect and write this review instead.
If we could have worked with Chuck from start to finish, I'm confident that none of these issues would have come up. The ownership of this company is completely unprofessional, and I wouldn't wish their lack of service and common courtesy on anyone.
