Yes, read these reviews they are TRUE!!! We had to contact 911 for yellow jackets last August 2024,…read morethe staff and guy that came out stated for the $400 if they come back we come back and spray for up to one year! Well they are back in the same exact spot, so I called and talked with first girl that answered the phone. She stated oh yes your warranty ends 8/20/2025 and I can call you back to set up and appt. to come out. I get another call from another person stating oh that girl was new and your warranty ending 12/31/2024 it will be another $400 to set up your appt. to come out. Well, I am looking for my paperwork now, but if you are told something verbally, do not believe Orkin!!

Great job! The office staff was both friendly and knowledgeable when I called. The technician did…read morea great job and quickly removed the huge hornet nest in my tree. Highly recommend!

Jason was very patient and very informative with mom's bug problem. He went above and beyond.read more

Great service, most reasonable price. We called Sylvander for a problem with yellow Jackets in the…read moresoffit of our roof, and he came within 3 hours to eliminate them. He was prompt and very efficient, as he arrived with all he needed to get the job done, and did not need to 'talk now and come back in a couple of weeks'. He also sprayed to make sure we had no other wasps or nests in either of our buildings. He was careful not to damage the plants beside the house, and there was no unpleasant smell from the products he used.

Answered our call quickly and were out the next day to take care of our wasp and hornet problems!…read moreVery good communication and gave us good info on our issue.

Had a large nest of Bald Faced Hornets and needed help. Called Dave and he set a date and time,…read moreshowed up early and got it done quick and simple. Very knowledgeable and friendly and will contract him for annual spraying in the future. Courteous, friendly, informative, complete with paperwork! Worth contacting him!!!

I prepaid for my bees, wasps and ants service for 2026, as of today they didn't complete the serve…read more cus did not return my calls . How can I get my refund for the service I paid for

Do not use Gannon pest control. They used to be good but no more. On March 5 2026, I paid to have…read morethem spray for ants this season. They said it was a promotion. They have not come yet, I have left SEVERAL messages on the phone and their "rock star" employees have not contacted me yet. I still do not know WHEN they are coming.

This year I've had to put more money in my house than I have in the 7 prior years put together…read morecombined. I had a bat issue in my attic that needed attending to, and based on my neighbor's recommendation, I gave Sweeney's a call. While they were here I inquired about how much it would cost to pest proof the trim of my house, if you live in the city of Cortland, you likely know how many woodchucks and skunks there are digging under things. The quote I got was more than reasonable. So much so that I asked a few times if they were sure. I went with the quote because of this. Having never used Sweeney's before, I though this was a low ball and they'd try to push up the price, but I figured if they were starting that low, then I would still be happy with where we ended up. I was wrong. When they came out to do the work it was clear I had been under quoted, the owner was here, asked me about how the quote went down, and I explained things, and I was expecting some negation to start then, and instead he said "I honor my quotes" he then said he'd not be making money on this project, and he would finish it, but it would be when he or his crew has time without a job lined up, and asked if I was okay with that. Of course I was. They honored their word, and their quote, and that's not something you see every day. While the quality of their work is such that I don't think I'll need to worry about either of these problems again, I will never go with another pest service after this. The quality of work, and the quality of people can not be understated here, and I will recommend them unqualifiedly for as long as I can.

Great people to have in your home. The receptionist (or whoever answers their phones) is really…read morenice - she's patient if you're having slumlord issues and need real information. Hopefully I don't need to bother you again, but hopefully I will see you back sooner than later. (I really need you back!! I'm working on it ...)

We called Bob to address a skunk that has made its home on/near our home…read more He took the time to weigh the pros and cons of the options so I could make an informed decision that I felt good about. Bob is not just knowledgeable but clearly enjoys sharing his knowledge. I highly recommend Bob's services!

Very efficient, neat, high quality work at trapping, clean-up, and home-proofing against raccoon…read moreand small wildlife invasions. Bob is a master craftsman and very professional. After getting scammed by another critter service for a full week (who left their traps outside, never attempted to resolve the true problem in our attic, and then without a word, never returned), it was a pleasure to work with someone who is both professional and pleasant. He analyzed our problem carefully during the initial phone call and then within 6 days, had fully resolved our raccoon infestation and the resulting mess. He just didn't return our home to the same condition, but went beyond that to present solutions that made our home better. Highly-recommended.

I contacted this company 10:45am on Wednesday, September 16th of 2026 because I discovered a large…read morewasp nest inside the ceiling of my living room. I explained the situation to the guy on the phone (who works at a call center, not for the local Ehrlich branch) and he told me that they offer "guaranteed same day service" for $575. That seemed wildly steep, but I was basically forced to agree to it because their next available day would have been AT LEAST a week from the time of call. Can't say no to that...My wife is 9 months pregnant and we have a 2 year old. The guy assured me that someone would contact me and would be by TODAY BEFORE 5pm. Great. While we were waiting, the wasps created a large hole in the drywall and poured into the living room, quickly overrunning the house. At that point, I had to evacuate my very pregnant wife and 2 year old daughter and send them to her parent's house. Hours went by and there was no call from the local branch. I created an account on the website so that I could track the appointment and even called several times to confirm that a tech was coming out that day and that I had agreed to the same day service. Each time I was told that the tech had us on the list and would be reaching out soon. A couple more hours went by. It was nearing 4:30pm and still no call. It was getting later in the afternoon and I decided to start taking care of it myself to prevent even more damage being done to the house. I ran to the hardware store and purchased some wasp killer and then got to work. Despite getting stung twice, I ended up eliminating a good portion of the swarm, but I didn't cancel the service request because I needed help removing the nest from the ceiling so that my family could come back to the house. Fast forward to 7:30pm. Well past the 5PM cutoff. My family and I had made the decision to just stay the night at her parent's house. I FINALLY got a quick and informal call at a little after 7:30 where the tech said simply that he wasn't coming and that the local branch hadn't even dispatched techs to our area that day and that he'd "try and make it tomorrow" because he would be in the area. I informed him that the two hour late call was ridiculous and that my house had been overrun with wasps all day and that I had to evacuate my pregnant wife and 2 year old. All he said on the matter was "yeah, sorry. I'll try and be there at around 11am tomorrow" The guy DID end up showing up at around 11:30am. Late, but at least he showed up (hence me giving 2 stars instead of 1). He removed the nest and said that I had already taken care of most of it and then left. Today, I get the invoice in an email that my card (which you're REQUIRED to give in them in advance) had been charged for $584. Thats the "same day" rate. I didn't receive same day service. I barely received service. I called the number and after about 20 minutes, I got to talk to a real person and filed a complaint and stated that I didn't feel comfortable paying for things I didn't receive. The woman on the phone told me that she would be forwarding my complaint to their billing department and that someone would be reaching out to me in the next 30-60 minutes to follow up. Can you guess what happened next? In keeping with their brand, It's been several hours and there has been absolutely no follow up. If I don't hear back from anyone by tomorrow, I will be disputing the charge with my bank.

They are expensive, their customer service is terrible, and they don't follow through when they say…read morethat a service will be provided. Their communication is lacking except they send prompt bills.

I highly recommend Pest Master. We were moving into a rental house and found a bat in the toilet…read morealong with a bee infestation. My husband spoke to Jerome and he had a guy come out within a half hour and captured the bat and sprayed the bees. Both guys are super nice and extremely knowledgeable and above all so brave to get right in the mix of the pests! They need their own reality tv show!

I had been battling a biting bug for about a month. I thought they were fleas, but not 100% sure…read more Most services were an arm and a leg, but Jerome offered a thorough home inspection for a small fee. As I was at my wits end, I decided to hire him for a consultation and assessment. As it turned out, all my hard work payed off and he determined I had beaten the problem. I felt it was money well spent to know the probable culprit and to know it was gone.