My pcp, Katherine Walton Vecchio goes above and beyond in her treatment of her patients.

Like many others, I had a very disappointing experience with VMG. I couldn't get an appointment with a doctor for 9 months. Then the month before, they cancelled it. They tried to give me an appointment with an NP, but when I asked for an MD, they said I'd have to wait another 9 months. I'm not surprised by the many negative reviews and the fact that they're struggling to stay afloat. read more

Absolutely a horrible experience trying to get them on the phone. Wait times are at least 15 to 20 minutes for them to answer the phone. They laid off a bunch of staff with no consideration to there patients. The doctors and the doctor staff are truly great I've never had a bad doctor in valley medical center. However the long wait times is enough for me to consider leaving all my doctors behind and starting with different ones read more

Lack of knowledge, misdiagnosis, their main mission is to CYA. Reception has almost always been really good. The PT department used to be wonderful but now that John has moved most of his efforts and focus to administration I wouldn't go back there if I was run over by a truck. read more

Physicians couldn't care less or don't have the training if you have a difficult case. If your doctor should leave or retire they assign you to a physicians assistant because they don't pay well enough to hire or retain Good doctors If you try to call to make an appointment plan on spending at least 30 minutes on hold. When you finally connect and if you tell the receptionist you've been on hold that long they will get very snarky with you. I was released from a hospital a few weeks ago. Hospital told me to call my primary care doc for an follow up appointment within a week. I called the day I was released. After a 35 minute wait ( I was sucking oxygen and still quite sick) I explained everything to the receptionist who Laughed at me stating. "We'll never get you in to see your doctor within a week, she's much too busy! But we can have a P.A. See you". I asked her to put me on the waitlist Well I've been out of hospital for 6 weeks and still have not received a call or appointment!! I'm still seeing two different specialists referred to me by the hospital so if I was called now I would tell them to go fly a kite!! Please don't put your trust or health in Valley Medical Groups hands. read more

Avoid VMG if you have any measure of self-respect, especially if you are a person of color. Choose elsewhere. Before I get into the details as to why you should avoid Valley Medical Group, let me begin by offering you some alternatives: * Northampton Family Practice - (413) 584-2178 * Atkinson Family Practice - (413) 549-8400 * One Medical - https://www.onemedical.com Valley Medical Group is not a good medical practice when it comes to its primary care team, the core of one's healthcare. I can no longer, in good faith, recommend that anyone consider entrusting their healthcare to this medical group. I was a patient of a fair-minded doctor for more than a decade who provided adequate and reasonable care, but above all, the provider I worked with previously was thoughtful, respectful, and collaborative. Upon my physician's departure I began to experience a very different side of this practice when I transitioned my care to a couple of other primary care providers on staff, which is not unlike the other reviews you will encounter about the practice group. Because I believe there is value in being pointed and specific, I will share my experience in hopes that it will save a prospective patient from entering into a relationship with a practice that does not seek to serve them well. Following is a letter (see images) I directed to Valley Medical Group's practice manager reporting my experience. While I was informed that this issue would be taken up with the provider in question and that Valley Medical Group would follow-up with me, no such action took place; I received no follow-up. When I received outreach from an independent, non-profit measurement and reporting group requesting me to report to them my experience with Valley Medical Group, I contacted VMG to inquire as to whether this was the follow-up I should have expected to receive from them. I received no reply. I will let you draw your own conclusion about what this practice's and its employees' actions suggest and signify. From: VMG Patient Sent: Monday, May 31, 2021 2:33 PM To: Practice Manager Subject: RE: Following up Hello, [Practice Manager].   Thank you for your outreach. I'm writing today to share with you an unfortunate and disturbing experience I have had at Valley Medical Group with my care provider, [REDACTED]--an experience that can be identified as terrible at best and perilous at worst. As I prepped for an upcoming visit, which I have since canceled, I reviewed my provider's care notes from our October visit and discovered that [REDACTED] wrote that I "[REDACTED]." This statement is not only inaccurate and unacceptable but outrageously dangerous to women and people of color. As a person of both demographics, I am disgusted at the lack of perception and awareness of the gravity of this care provider's actions. Or, perhaps this was [REDACTED]'s intention and agenda. How can I know? As a white [REDACTED] care provider and myself a woman of color, how can I know that [REDACTED]'s interest is to serve me well when it has come to light that there is documented evidence in the medical community today that more often than not, healthcare providers neglect to listen to people of color, especially women of color, and consistently miss the mark in providing consistent and comparable care as is offered to their white counterparts? To paraphrase John Hoberman, it has been shown that doctors have imposed white or black racial identities upon every organ system of the human body, along with racial interpretations of black pain thresholds, and other aspects of black minds and bodies. According to Dayna Bowen Matthew, "over 84,000 black and brown lives are needlessly lost each year due to health disparities: the unfair, unjust, and avoidable differences between the quality and quantity of health care provided to Americans who are members of racial and ethnic minorities and care provided to whites. Health disparities [...] principally arise from unconscious racial and ethnic biases held by physicians, institutional providers, and their patients. Implicit bias is the single most important determinant of health and health care disparities." Even if it wasn't [REDACTED]'s intent to create this situation, intention and impact in this circumstance are not the same things; [REDACTED]'s decision to choose to behave as [REDACTED] did leaves me misrepresented, underserved, and violated. This behavior shows me that there is a lack of awareness (intentional or otherwise), which needs addressing. Being a care provider requires cultural competency, which is something I observe to be lacking.     (See images for the rest) read more

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My husband has a potentially broken wrist. Called yesterday and confirmed there was a walk in clinic here. They said he could come in if he made an appointment after 8am today. They don't open until 9. Called and a made an appointment for 11:30 today and confirmed all details over the phone only to arrive and be told because he doesn't have a primary care physician at that clinic he can't and won't be seen. MAJOR PROBLEM HERE. HOW DO YOU TELL SOMEONE WHO IS INJURED THAT, YES THEY HAVE AN APPOINTMENT AND YES THEY ARE IN YOUR SYSTEM BUT NO, YOU CANT BE SEEN AT A WALK IN CLINIC. Horrible horrible horrible service, people and overall practice here. BEWARE. read more

Please stay away from VMG. I actually had found a great primary doctor here (Dr. Lisa Rivera -- 5 stars) who was always compassionate and took my concerns seriously. But the way this group is run is chaotic/disorganized at best and inhumane at worst. I wont get into the sordid details but I woke up one week before a scheduled major surgery to a voice message that I had been blocked as a patient from the practice from supposedly missing appts -- the problem was these were appointments I never made! The receptionists and staff were kinda like, 'Oh well, sorry!' with very limited explanation.... anyway, it was blindsiding. I couldn't get important scripts refilled etc w/o access to my PCP and it is now taking forever to find a new one. bottom line -- please save yourself the stress and heartache and stay away from VMG. read more

I took day off for a follow up appointment for my mother after she was in the ER. I had proof on my phone I had called them for the scheduled appointment, but they apparently didn't enter it to their system. Accommodating a patient in their waiting room was difficult for them. They seemed to be more interested in having their lunch than seeing her sooner, and only offered that they might try to squeeze her in "sometime in the afternoon" - indicating it would be many hours later. I ended up taking her back to the ER as she was having continuing symptoms. They are able to see her way quicker. read more

Deserves less than 1 star. Decided To call and get an appointment for a therapist after struggling recently and they shared all of My appointment info with my mother (I am 23 years old) even after I called FOUR times to have them update my info to ONLY have my phone number and email on file. Then the therapist recommended a physical to rule out other issues. The nurses said I had to have a chlamydia vaccination because it wasn't on my file (they have been my family doctor since I was 8 years old). Completely unbelievable experience won't go back. read more

I've been here for urgent care only, on the weekend. They are fairly good about getting you an appointment, but run behind schedule. That seems to be the standard for Valley Medical. Once you're in, it's a rush to get you back out with a "Check in with your regular doctor," and you're on your way again. Seriously considering going elsewhere, but healthcare in general seems to be deteriorating in this area, so I'm not really sure where to turn. read more

This review is for only one Dr in the group not anyone else Dr Jennifer DePiero if looking for a primary physician don't see her very unprofessional rude and jumps to judgment about you before even knowing you I needed a new Dr after 34 years of having a wonderful woman Dr I was looking forward to meeting my new Dr so I filled out lots of forms had my vitals taken but refused my weight when see came in her concern was my weight wanted to know why I came here and didn't stay With Baystate explained there were no openings and no Drs now I made my appointment in October but she thought it was a same day appointment and I wanted drugs I needed my inhaler refilled not asking anything about me just concerned with my medication list and not being comfortable with prescribing drugs I was treated like a drug seeking women I didn't get my inhaler I put my coat on and left called and made a formal complaint so Please if you need a new Primary Dr stay away from here she needs to review the vision and mission statement and show some respect for her patience Eileen McGrath Hatfield Massachusetts read more

This review is for one doctor; Jennifer DePiero. She should not be practicing medicine. I went because I was having pressure and clicking in my ears. She asked me if I was being treated for anxiety, had I tried mindfulness, and had I spoken to a psychiatrist before doing any physical exam. She insisted that my problem was anxiety and actually wrote in her summary "patient denies increased anxiety" and "is on multiple medications" she stated that we had spoken about bipolar disorder which we did not. She not only treated me like I was crazy she suggested it in the visit summary so now I have that in my record. Like I said, I went there because I was having a problem with my ears. She also stated that my symptoms were "not a problem". It WAS a problem because it was causing me pain and discomfort. I was not only not helped by her I was actually hurt by her slander. If I could give her a negative rating I would. read more

Wish I could give less stars. They need to get it together, very unorganized and don't seem like they know what they are doing. Went in to get contacts and glasses told me I needed my old contact prescription before they can do anything. Fine. Not even sure if they have updated it to current by this point of the exam. Went and got my last prescription brought it back, then it came to actually ordering the contacts. I was asked if I wanted just what my insurance covered or go for the whole year. I usually do the whole year to make it easier and don't mind paying the difference, then the guy tells me are you really sure you want the whole year. I was like yes. He comes back with well some people can get more than six months out of the contacts if they wear them longer than a month..... so by then I was like just order the six months I'll just come back some other time and order the other six months which I didn't really want to do. Well contacts come in different brand and old prescription. They just copied it without testing my eyes and how do you get the brand wrong when you literally just throw a current date on my old prescription? So now I have to make yet another trip back. Needless to say closer isn't always better will be going back to my old eye dr and won't mind the travel. read more