On February 10, 2026, I received an injection of cortisone to decrease the amount of pain in my…read moreshoulder and arm. My Primary Care Physician had opined that the rotator cuff might be the problem, and that cortisone might help. Within hours of the procedure, the pain was gone! Yesterday, on March 29, 2026, while visiting my wife in her hospital room, I leapt from my chair to prevent (successfully) a table from falling over and caused excruciating pain in that shoulder. My phone call to N.E. Orthopedics today confirmed my suspicion that it was too soon for a follow-up shot, but I was dismayed to hear that their company might not want me to return. Frankly, I was so shocked to learn that information that I merely hung up without seeking an explanation.

This is a comment about the treatment that I received at the NEOS Physical Therapy office in…read moreLudlow! Ma. i had shoulder replacement surgery in February and am recovering well. At my second appointment at the Physical Therapy office a heat pack was applied to my shoulder for 10 minutes. The rest of the appointment proceeded as normal with exercises. That evening I felt some wetness on my shoulder. As I examined it more closely, I had a 3 inch burn spot with large blisters draining. I returned to that office the next day and was told that such a burn had never happened before. I then proceeded to the Urgent Care office and was diagnosed with 2nd degree burns. I was prescribed an antibiotic cream to apply for the next 5 days. So not only am I dealing with the pain from my surgery, I also have to suffer with the pain from the burn. I will never allow any therapist to apply heat during my treatment.

I was having alot of pain in my neck going down my arm and went to see Karl Fuller who recommended…read morea mri and ordered i have a tfe injection. Saw Dr Cooper for that in the office and I was a little nervous but the tech and Dr Cooper made me feel at ease and explained everything he was doing. I ended up having 2 of them and now just yesterday had esi injection. This morning I woke up not in pain. Thank you Dr Cooper. The Tech Lori and Karl too. They are all wonderful and recommend PSSP as I had a wonderful experience they work with you to try to relieve your pain. Thank you all again!

Horrible customer service!! Rude front desk people. Requests for refills are ignored then when you…read morecall back you are treated rudely and hung up on. Not sure why you aren't allowed to speak directly with your provider and have to only deal with the front desk.

My husband has been treated by Dr. Woods at Pioneer Spine & Sports Physicians in East Longmeadow,…read moreMA for a complex injury. Dr. Woods and his staff have gone above and beyond the expected level of care and professionalism we have experienced with other local physicians and surgeons. In addition to an excellent level of treatment, the staff has always treated us like their neighbors or family. They are attentive and responsive to our complex situation and have been empathetic and kind throughout. You're not just another number - they truly want & strive the very best outcome with the goal of long-term quality of life. Our whole family are grateful for the care and support we've experienced. Thank you, Dr. Woods, & the whole PSSP team!

Horrible customer service!!…read more I called from another physician's office in regard to a patient that was referred to us by their office. The receptionist (or whomever answers their phones) was EXTREMELY rude. Their office sent this patient to us, but would not supply the medication to test with -- a test THEIR OFFICE requested we do! If they can be that rude to another physician's office, I cant imagine how they treat their patients! I will NEVER go to them for any reason.

Beware they will refuse to treat you if you do not leave a credit card on file This is an unsafe…read morepractice leaving your information vulnerable BEWARE

From the owner: Our goal is to improve our patients' lives by providing…read moresuperior, compassionate orthopedic care in a comfortable setting that exceeds expectations in quality and value.

I recently had knee (Dr. O'sullivan) and shoulder (Dr Luber) replacements with New England…read moreOrthopedic Surgeons. I have heard of excellent results with other surgeons at NEOS but these two professionals and Dr. Aljazar, the anesthesiologist, deserve your trust. I had no complications and friends were surprised at how quickly I healed. One post op program sends a survey to check on you, which is an efficient way to communicate. They follow up immediately with a call if there are issues to discuss. All in all a very good experience.

I would like to say that I had an amazing experience. I worked with Rebecca and Melissa. They both…read morewere very nice, professional and knowledgeable. They helped me get back on my feet after my recent injury were I broke both my tibia and fibula. Very welcoming atmosphere!! Highly recommended !!!

Recently completed 8 weeks of therapy for Shoulder implant…read moreThanks to Donna Durocher and her staff for getting me back to a quick recovery. Great people to work with.

ATI in East Longmeadow is the BEST place for physical therapy!!! It's been just over a week and…read moreI'm having withdrawals from being discharged from there!! The atmosphere is full of energy and even though people are working on their physical issues it's a feel good place!!! The picture I wanted to use didn't transfer over to my new iPhone. I'm here with Donna & Karen who always made me feel better mentally and physically!!! I was always there for at least an hour getting one on one care!!!! Over the years I've been to different places for PT and by far this place is the BEST!!! Thank you Donna & Karen for your getting my knee better and doing it with concern and even fun!!!!! Hopefully the picture shows up close to this!!