1. Valley Internal Medicine

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Decatur, AL

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Valley Internal Medicine

1.0 (1 review)
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MainStreet Family Care - MainStreet Family Urgent Care in Arab! Located in the WalMart shopping center on Highway 231!

MainStreet Family Care

4.3(6 reviews)
33.1 mi

I am from out of town, visited with a wound needing some skin glue. The staff and physician…read more(Alicia) were an absolute pleasure to work with, ensuring that I was well taken care of and well informed. A couple months later, a bill (for several hundred dollars!) I wasn't expecting came in the mail. I think there was some contract confusion with my insurance company (Aetna Student Health) and of course, the insurance offered NO HELP (as well as being inconsistent on what the situation actually was) and attempted to make me pay in full. The great folks at MainStreet (and Rurual Urgent Care, their parent company?) were incredibly helpful, got me in touch with the right people, explained the situation, and found a way to resolve the confusion without making me pay. I'm from out of town, so while I can't become a repeat customer, I HIGHLY recommend these folks for your medical needs. It's clear that they care about their patients at all stages of the process, from the staff and doctor all the way to their administration.

I walked in to find no one in the lobby, but there's a kiosk at the door, which I started to use…read more It was very simple and took a picture of my drivers license and insurance cards. I was easily able to enter all of my information until it got to the part where you choose a time to see a physician and that's where the machine would freeze. I took videos of this because I was showing my wife to see if she thought I was doing something wrong. I then click the button talk to a live person and gave my phone number and no one ever called back. But I did receive a text message saying that I could login to the patient portal and when trying to log in to the patient portal, it asked me to use my phone number as a verification, and it said there was no record of me. I've got a screenshot of that too. So after driving there with something in my eye, I had to leave and go somewhere else. Giant waste of my time. This happened on 11/20/2025 between 6:10-6:25. I tried it over and over and could not get it to work.

Valley Internal Medicine - internalmed - Updated November 2026

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