This review was hard because Isaac, my service advisor deserves 5 stars but my overall experience…read moredidn't quite meet that. Isaac was prepared and ready for my appointment. I had an additional concern and he was happy to address it and even add it into my appointment. He was transparent about the additional time it would take and said I may want to find a ride home. This is the part that didn't meet my expectations. Car dealerships have previously provided rides or transportation for their customers and so I wasn't expecting having to find my own. I ended up having to pay for a ride service. I'll know for next time. Isaac stayed in contact with me with additional work they discovered and the timeframe needed. There was even a video sent so I could see the work needed. He did a great job at verifying warranty coverage and helped save me a lot of money! I will continue coming back for the great customer service Isaac provides!

1-Star Review: Extremely disappointing and misleading…read moreexperience. Julie at this dealership quoted us a deal we were ready to move forward with -- only for another manager from the same location to later say the numbers were not accurate. The "revised" quote they sent was completely different and much higher. We spent days discussing details and almost drove three hours to finalize the purchase. Thankfully, we double-checked before wasting more time. If you're considering buying here, get everything in writing directly from a manager and verify the numbers before you make the trip. What we were told versus what was actually offered was night and day.

Alberto Saucedo is a great salesman helped me buy my first car and accommodated everything i…read moreneeded. Definitely ask for Alberto when looking for a car here.

We purchased 2024 ford f150 - when we test drove the truck the salesman and manager brought the (2)…read morekeys out in bag, l paid the full price that they were asking on truck.. once all the paperwork was all done they brought me 1 key for my truck. I asked them what had happend to the other key, they told me this vehicle only comes with one key fob. I was extremely upset at the sales man and manager for wanting to charge me another 550.00 for the fob after paying 85,000 cash for the truck. Now we can not program another key to my truck since it's already programmed for 2. Just heads up for anyone buying a vehicle from Lithia!!! Don't let this happen to you!!!

Paid cash for a 2025 QX60 and Infinity took it back under the lemon law. It was a big headache and…read morewe were so disappointed. We purchased a Lexus for the third time with not any problems

NEVER doing business with Fresno Infinity ever again, dropped my vehicle off exactly on May 5th for…read morean appointment on the next day. When I picked up my vehicle, I had damage on the driver side door after sitting on their lot for 4 months on back-order parts. According to them it happened the night that it was dropped off which they are not responsible for because their cameras recordings don't go back 4 months ago like it's my problem. I have videos and pictures of my vehicle being unloaded off my personal trailer where clearly you can see no damages, hard to believe it happened in one night after sitting for 4 months. They are not taking responsibilities for damages that were cause at their dealership.

I just purchase a vehicle thanks to Brooke!! Had some small hiccups but it all worked out. She was…read moresuper helpful and kind. Would be coming back making another purchase with family.

I received their email of $1500 off. I work all day, so i decided to reply to the email from their…read moreInternet Sale Specialist who invites me for a test drive. One Internet Manager and one Internet Sale Specialist in the email with me. Ask - Answer and i got their quote for a Nissan Kicks SR Premium Package. It totally different, like $7000 more for the OTD Pricing from the website. I just gave up and they ask how much i expect. I just show them the pricing from their " own website ". I did not low ball anything. So they agree and ask me to come to the Dealer soon because incentives from Nissan end today, April 30. I hard check my Credit to pull up the Interest rate. After that was what i waste my time and also lose my money for taking the shift off, hard inquiry my credit score for nothing. I went to the dealer and sat with sale guy. And then the Sale Manager came over and tried to get me any pricing up north. He said he can only give pricing right now. Come on, your sale team member agree that OTD and invite me to come to do paper. That is ridiculously amateur. The Sale manager agree with that and left again. He came back and wanted to knock me up with a higher price. I said no but eventually i agreed to round up the number and do the interest that my bank provided me but with their lender. He left again. Third time , he tried to play words with me like your number you show is net price before tax, bla bla bla. Look at the photos i attach. Advertise Pricing that company show $26750 , tax and fee show $2945.97. Sum up the 2 numbers will come out to $29695.97. He wanted to play words with me like $29695.97 is the net pricing with tax and fee , and wanted to add $2945.97 one more time. I was tired with this guy, no respond and decided to leave. For the whole story, i did not low ball their pricing. Whatever their mother company want to sell , i agree to pay for, but when i come to the dealer. All dramas and traps. Even when the sale team member agree with the OTD pricing. You still have to deal with their sale manager with all bs reasons. ONE MORE THING: THE CAR IN REAL IS NOT SIMILAR TO THE ONE THEY ADVERTISE. THE WHEEL LOOKS DIFFERENT FROM THE ONE ON THE WEBSITE EVEN THOUGH STOCK # IS SIMILAR. I GUESS THEY SWAP FROM OTHER MODEL FOR OTHER CUSTOMER. SO WHOEVER BUY THAT CAR AND DO NOT PAY ATTENTION OR CHECK CAREFULLY, WILL END UP BEING A LOSER. I ASK AND THEY BLAME TO THE THIRD PARTY THAT TOOK PHOTOS OF THE PICTURES.

Five Stars for Jacob and the Kia Team…read more My Kia had an engine recall, so I brought in all my documentation. Jacob went above and beyond--he confirmed the engine failure was due to the recall and got everything moving quickly. I dropped it off on a Friday, the repair was approved by Monday, and the car was finished by Friday. Communication was excellent the entire time. Jacob kept me in the loop and made the process easy. If you stop by, ask for Jacob. Highly recommend.

Eric Stafford was helpful and knowledgeable. Always kept me updated regarding my 2017 Kia Rio. My…read morecar required a lot of maintenance due to other shops miss calculating my cars issue. Kia technicians had to undo what was done to be able to replace and repair correctly!! My car was at Kia's shop for almost 2 weeks. Everyone was so friendly and kind at Kia!! My Rio runs and sounds GREAT!! Thank you Kia Dealership!!! And special thanks to you Eric for getting the ball rolling. Susan

I had gotten a car from Salesmen Emiliano, i had gotten pre approved negotiated my APR DOWN TO A…read more5%. When it came down to paperwork salesmen went over everything in a very fast pace, I requested for a print out of the contract & as he attempted to print it he said "the printer stopped working" & proceeds to email it instead. As i check the contract on the email the APR was not 5% instead it was 8.24%. These guy were celebrating after i had made my purchase assuming it was a good commission check. Mind you all, i had a outstanding credit score with pre approval from the bank. I would love to continue buying from you all but this is very demoralizing for the client & gives a bad first impression of the company.

Went in today because we've been eyeing a ford fusion for a while. They had one at a great price…read morewith low miles! If you bank with Golden 1 there is a perk for you. They will lower the interest on a loan by 1%. That helped us and we were able to walk away with the fusion same day. The people here are friendly and go above and beyond to see you driving the car you love. We didn't feel pressured or taken advantage of at all. I will recommend to my friends and family!

I'm so excited to receive an oil change at my house! This mobile service is a game changer. The…read moretechnician, Anthony, was so nice and efficient. I highly recommend this service! I got to do laundry while my car was getting serviced!

I am extremely disappointed with the service department. My vehicle has been there for over four…read moreweeks for a recall, and the biggest issue has been the complete lack of communication. After already experiencing non-communication, I spoke directly with my service representative, Ivan Tinoco, and specifically requested daily updates. I was assured that I would be kept informed. That has not happened. I have repeatedly had to reach out myself just to get basic information about the status of my vehicle. I understand that parts can sometimes take time to arrive. However, it is very difficult to accept that a dealership would not have timely access to service parts for the vehicles they sell -- or at the very least provide clear, proactive communication about delays. Instead, I have been left without a firm timeline, without consistent updates, and without accountability. This has caused significant inconvenience. I recently moved to the area and rely heavily on my vehicle for work and daily responsibilities. If I had known a recall would turn into such a prolonged and poorly communicated process, I would have reconsidered scheduling it when I did. Customer service is not just about fixing cars -- it is about communication, transparency, and respect for people's time and circumstances. Unfortunately, that has not been my experience here. I hope this review encourages improvement in communication and customer care so others do not experience the same level of frustration.

I have never been happier with a dealer's service department than I was at Hedricks Chevrolet…read moreyesterday. The cold weather had caused the battery in my Tahoe to fail - sending the car into a stall while displaying weird error messages...it was 11am, pouring down rain and I desperately needed the car for important meetings the next day. My first call to a Chevy Dealer let me know that they could not even look at my Tahoe until the next day - not even for a quick diagnosis. By contrast, the service manager at Hedricks approved a diagnostic check the same day - which showed that it was all battery related. Within 2 hours, working with Julian, my car had a new battery and I was on my way. Some dealers provide service - while others epitomize the spirit of service. Thank you Hedricks for exemplifying what true service can be. I'm forever grateful.

WARNING: Do NOT buy from Hedrick's Chevrolet in Clovis…read more I purchased a 2018 Chevy Colorado with about 90k miles in January 2026, and within just 70 days, the vehicle had been in the shop three separate times. The check engine light came on within the first 30 days of ownership. When I contacted Hedrick's service department, I was instructed to take the truck to Merced Chevrolet for a diagnostic evaluation. I was told that my warranty would cover the diagnostic and that next steps would be determined once the issue was identified. However, after taking the truck in, I was informed that the vehicle had preexisting issues and that the warranty would not cover the diagnostic because it does not take effect until 30 days after purchase. I had no choice but to pay the $500 diagnostic fee just to retrieve my vehicle and bring it back to Hedrick's for repairs. After nearly a week, their service department claimed the issue was fixed, replacing an O2 sensor and exhaust gasket. Exactly one week later, the check engine light came back on. I contacted Hedrick's again and was told to bring it back in. After another week in the shop, they stated repairs were completed, this time replacing another O2 sensor and the purge valve. Within three weeks, the check engine light and traction control light came on again. The truck began shaking and rattling and became undriveable. I contacted Hedrick's service department once more and spoke with Marty, who advised me to have the vehicle towed to American Chevrolet in Modesto, stating that my warranty would cover repairs there and that Hedrick's would coordinate with them. A few days later, I was informed by American Chevrolet that the fuel injectors needed to be replaced, but the repair was not covered under the warranty. When I followed up with Marty to understand my options, he referred me to the manager, Tanner Hedrick. I attempted to contact him multiple times, left a message, and never received a response. It took Amerian Chevrolet several phone calls and messages before Marty at Hedricks service department retuned their calls stating they would cover the diagnostic but not the repairs. At this point, I have no choice but to pay $3,000 out of pocket for repairs. I was sold a warranty policy under the understanding that repairs could be covered and completed at any Chevrolet dealership, which has not proven to be the case. I will also be filing formal complaints with the Better Business Bureau, DMV, Federal Trade Commission, and the Bureau of Automotive Repair.

The process is easy and they take care of the rest but they can work on explaining the process to…read morecustomers.

The service was quick and efficient. I called ahead to check if they could take care of the work I…read moreneeded, and they said yes. I was in and out in no time. The dealership had quoted me a much higher price, but this local shop offered a more reasonable rate. Overall, the prices were fair and the experience was smooth.