They always do a fantastic job! Great customer service!!! They all make us feel like we are part of…read moretheir family. We come from Hanford and bypass Selma Mazda. The better service is at Fresno Mazda!!!!

Alberto Saucedo is a great salesman helped me buy my first car and accommodated everything i…read moreneeded. Definitely ask for Alberto when looking for a car here.

Not sure why I thought it would be a good idea to subject myself to this place again, but I figured…read moreif I had an appointment that things would run smoother. Wrong! Made an appointment for an oil change over the phone (as I've learned not to use the online system the hard way). Was told it would be an hour and a half for the job. Told them I couldn't wait that long since it was early evening and I had my child with me who needed dinner soon. Was basically told there was nothing they could do and headed out the door. Another employee stopped me and offered a mobile oil change. Took my information and said a manager would be in touch. Should have known better. Still waiting for that call. This place can't even muster the minimal service it would take to have customers return. I will never return, I will never buy another Ford vehicle, and I will discourage anyone I know from doing the same.

NEVER doing business with Fresno Infinity ever again, dropped my vehicle off exactly on May 5th for…read morean appointment on the next day. When I picked up my vehicle, I had damage on the driver side door after sitting on their lot for 4 months on back-order parts. According to them it happened the night that it was dropped off which they are not responsible for because their cameras recordings don't go back 4 months ago like it's my problem. I have videos and pictures of my vehicle being unloaded off my personal trailer where clearly you can see no damages, hard to believe it happened in one night after sitting for 4 months. They are not taking responsibilities for damages that were cause at their dealership.

We have owned infinity for the last 20 years and love the vehicles. Growing up with cars in my…read morebackground it's great to see knowledgeable sales people that have been in the business for a long time. Rick was very helpful and understanding all of his support systems were there we were able to pick the car we wanted and be out in a reasonable amount of time and have seen that they have followed through on everything they said highly recommend you giving them a try

Gabriel was very helpful with buying our car. He made us feel comfortable and worked to get us the…read morebest deal.

I received their email of $1500 off. I work all day, so i decided to reply to the email from their…read moreInternet Sale Specialist who invites me for a test drive. One Internet Manager and one Internet Sale Specialist in the email with me. Ask - Answer and i got their quote for a Nissan Kicks SR Premium Package. It totally different, like $7000 more for the OTD Pricing from the website. I just gave up and they ask how much i expect. I just show them the pricing from their " own website ". I did not low ball anything. So they agree and ask me to come to the Dealer soon because incentives from Nissan end today, April 30. I hard check my Credit to pull up the Interest rate. After that was what i waste my time and also lose my money for taking the shift off, hard inquiry my credit score for nothing. I went to the dealer and sat with sale guy. And then the Sale Manager came over and tried to get me any pricing up north. He said he can only give pricing right now. Come on, your sale team member agree that OTD and invite me to come to do paper. That is ridiculously amateur. The Sale manager agree with that and left again. He came back and wanted to knock me up with a higher price. I said no but eventually i agreed to round up the number and do the interest that my bank provided me but with their lender. He left again. Third time , he tried to play words with me like your number you show is net price before tax, bla bla bla. Look at the photos i attach. Advertise Pricing that company show $26750 , tax and fee show $2945.97. Sum up the 2 numbers will come out to $29695.97. He wanted to play words with me like $29695.97 is the net pricing with tax and fee , and wanted to add $2945.97 one more time. I was tired with this guy, no respond and decided to leave. For the whole story, i did not low ball their pricing. Whatever their mother company want to sell , i agree to pay for, but when i come to the dealer. All dramas and traps. Even when the sale team member agree with the OTD pricing. You still have to deal with their sale manager with all bs reasons. ONE MORE THING: THE CAR IN REAL IS NOT SIMILAR TO THE ONE THEY ADVERTISE. THE WHEEL LOOKS DIFFERENT FROM THE ONE ON THE WEBSITE EVEN THOUGH STOCK # IS SIMILAR. I GUESS THEY SWAP FROM OTHER MODEL FOR OTHER CUSTOMER. SO WHOEVER BUY THAT CAR AND DO NOT PAY ATTENTION OR CHECK CAREFULLY, WILL END UP BEING A LOSER. I ASK AND THEY BLAME TO THE THIRD PARTY THAT TOOK PHOTOS OF THE PICTURES.

INCOMPETENT STAFF WHO PUT LIVES AT RISK AND IGNORE CLIENTS…read more *Go Buy a Different Company's Car Kia's Failures: A) STAFF - After 8 calls to Kia NOT ONE SERVICE PERSON RESPONDED. Sales staff would not get a person. Nobody returned calls. More than 1 of got the run around by staff. B) 25HR roadside service (Kia) - tried to charge us $1500 for the tow (even though this was Kias fault) Situation: Wife's Kia Niro Transmission needed replacing after 60k miles. Kia replaced it. (3 weeks to complete) Mere days later the car broke down 139 miles away.

Five Stars for Jacob and the Kia Team…read more My Kia had an engine recall, so I brought in all my documentation. Jacob went above and beyond--he confirmed the engine failure was due to the recall and got everything moving quickly. I dropped it off on a Friday, the repair was approved by Monday, and the car was finished by Friday. Communication was excellent the entire time. Jacob kept me in the loop and made the process easy. If you stop by, ask for Jacob. Highly recommend.

I had gotten a car from Salesmen Emiliano, i had gotten pre approved negotiated my APR DOWN TO A…read more5%. When it came down to paperwork salesmen went over everything in a very fast pace, I requested for a print out of the contract & as he attempted to print it he said "the printer stopped working" & proceeds to email it instead. As i check the contract on the email the APR was not 5% instead it was 8.24%. These guy were celebrating after i had made my purchase assuming it was a good commission check. Mind you all, i had a outstanding credit score with pre approval from the bank. I would love to continue buying from you all but this is very demoralizing for the client & gives a bad first impression of the company.

Went in today because we've been eyeing a ford fusion for a while. They had one at a great price…read morewith low miles! If you bank with Golden 1 there is a perk for you. They will lower the interest on a loan by 1%. That helped us and we were able to walk away with the fusion same day. The people here are friendly and go above and beyond to see you driving the car you love. We didn't feel pressured or taken advantage of at all. I will recommend to my friends and family!

I'm so excited to receive an oil change at my house! This mobile service is a game changer. The…read moretechnician, Anthony, was so nice and efficient. I highly recommend this service! I got to do laundry while my car was getting serviced!

I am extremely disappointed with the service department. My vehicle has been there for over four…read moreweeks for a recall, and the biggest issue has been the complete lack of communication. After already experiencing non-communication, I spoke directly with my service representative, Ivan Tinoco, and specifically requested daily updates. I was assured that I would be kept informed. That has not happened. I have repeatedly had to reach out myself just to get basic information about the status of my vehicle. I understand that parts can sometimes take time to arrive. However, it is very difficult to accept that a dealership would not have timely access to service parts for the vehicles they sell -- or at the very least provide clear, proactive communication about delays. Instead, I have been left without a firm timeline, without consistent updates, and without accountability. This has caused significant inconvenience. I recently moved to the area and rely heavily on my vehicle for work and daily responsibilities. If I had known a recall would turn into such a prolonged and poorly communicated process, I would have reconsidered scheduling it when I did. Customer service is not just about fixing cars -- it is about communication, transparency, and respect for people's time and circumstances. Unfortunately, that has not been my experience here. I hope this review encourages improvement in communication and customer care so others do not experience the same level of frustration.

I have never been happier with a dealer's service department than I was at Hedricks Chevrolet…read moreyesterday. The cold weather had caused the battery in my Tahoe to fail - sending the car into a stall while displaying weird error messages...it was 11am, pouring down rain and I desperately needed the car for important meetings the next day. My first call to a Chevy Dealer let me know that they could not even look at my Tahoe until the next day - not even for a quick diagnosis. By contrast, the service manager at Hedricks approved a diagnostic check the same day - which showed that it was all battery related. Within 2 hours, working with Julian, my car had a new battery and I was on my way. Some dealers provide service - while others epitomize the spirit of service. Thank you Hedricks for exemplifying what true service can be. I'm forever grateful.

After spending approximately $600 on a diagnostic check and a rental car, Hedricks could not find…read moreanything wrong with my car. Now to find help somewhere else.