The staff at the Clovis Branch is World Class. However the customer experience issues with this CU…read moreis their reliance on 3rd party outside contractors for nearly all financial functions. Their website display and "general" function is one of the best in the industry. They enjoy a 4.0 5 Star customer rating compared to other local CU that are at 2.0 to 3.8. If this CU would hold their outside contractors to a higher standard of competence and service, they would be the Little leader in the industry.

I have been a member of PSCU since 2006. The staff is amazing and customer service focused for all…read moreyour banking needs. Megan has advised me on many financial matters. Ashley & Gina are the most valuable subject matter experts I have encountered in my financial endeavors. They always greet with a smile and personal interest to all the members. I highly recommend PSCU for your financial services. PSCU is a great asset to the financial industry and community.

11/10/25 GREATNESS!…read moreBrand new ATM! Really easy to use. Deposited cash and it is set up to scan card to verify. Neat! Easy to do too! Convenient! GREAT ATM! Highly recommended!

Great quick and easy service! The Branch Manager was very helpful and informative. The office is…read morevery nice and inviting.

Walked in and scanned the QR to wait for a representative said it would be a 30 min wait being 2nd…read morein the que. Thankfully only took 10mins and the rep was super nice and friendly helped me with my paper work and I was out the door all done within 25mins.

This is a great bank, no matter the branch. I'd recommend a quality credit union like this to my…read morekids. They're helpful and kind on the phone, and quick to answer. Direct deposit and mobile banking is made easy. Loans are quick for approval if necessary, and new lines of credit are encouraged. I've banked with this company for the last 5 years, since I was 18. No regrets.

Opened an account here, Amy was kinda rude. Would stay silent after asking her a question. She made…read morethe whole experience very uncomfortable. If you hate people so much work somewhere else. Barstow is super friendly, so is the one in Reedley. Maybe thats just Clovis ‍

Always a good experience. Sometimes there's a line of customers. The tellers get things taken care…read moreof pretty quick, so you don't have to wait very long. Always a pleasant experience at EECU.

Client gave me a $500 personal check and went to BofA to cash. First he said $8 fee, but then…read morechanged said he couldn't cash it because I don't have an account there. Was pushy for me to open an account. This is exactly why I don't bank there. So I I bank at BofA and write someone a check for good or services rendered, my check is no good to the person if they don't bank at BofA? Lame!

We are long time BoA customers and recently needed a medallion signature guarantee for some…read moredocuments. This location is a full service branch (unlike for example the Cedar/Shields location) and offered this service. We made an appointment and were impressed with their preparation: We received two phone calls in the days leading up to the visit to ensure we understood what documents to bring so that the process could be completed. We received excellent service from both Lorna and Elias. While there, we had a teller transaction that was also handled very professionally. I am puzzled by the negative reviews that have been posted, as our experience couldn't have been more positive. One suggestion is for a customer restroom. Our appointment took some time and it would have been nice to be able to use a washroom.

I am writing this after more than a week of trying to resolve a very basic issue: getting a…read morereplacement debit card. The situation began when the credit union's fraud department called me at approximately 9:00 PM. During that call, I asked the representative to repeat information they had just given me. Instead of clarifying, they closed my card entirely. What followed was over a week of contradictory information, unreturned promises of call backs, and repeated claims that they were "leaving me voicemails." I do not have voicemail. I confirmed my phone number multiple times, and I explained repeatedly that voicemail is not available on my line. This fact never seemed to register. Throughout multiple calls, representatives frequently failed to respond to what I had just said. For example, after explaining that I was over 2,000 miles away from the nearest branch and could not appear in person, I was immediately asked whether I could visit a branch anyway. This happened more than once, often within the same conversation. At one point, I asked a representative to repeat a single number back to me ("7") simply to confirm they were listening. They did not, and instead told me I needed to be "nicer." This was after days of being locked out of my own account. There are also long-standing issues with basic account maintenance. I have been trying to update my address since 2021 and have filled out the required forms multiple times. I was told this issue was caused by a "new computer system" implemented on August 4, 2025, which does not explain why the problem predates that system by years. My debit card was shut off while I was out celebrating my wife's birthday, leaving her to cover expenses. I also rely on this card to purchase medication, which made the delay more than an inconvenience. I am not reviewing this lightly. This credit union used to be reliable, but my recent experience shows severe breakdowns in communication, follow-through, and basic customer service. Based on this experience, I cannot recommend banking here and strongly suggest others proceed with caution.

I've been a member for several years I've had 2 car loans and a personal loan which was paid off…read moreearly, I received a delinquent letter for $.02 on the paid off personal loan. Then received another letter that they took the 2 cents out of the account. It cost them $20 for paper, ink, envelopes, and postage just to get 2 cents. I emailed the department with no response and when I called she was rude and when I requested a manager I got the "Oh she's busy and will return your call" will no retuned call. Horrible customer service.

Don't want to go here The manager is a bitch, if you say…read moresomething that her tatted boy toy doesn't like. He crys and tells her a different story that what was really said,and she won't even question him in from of the customer instead she then starts crap, being she is the manager she kicks you out of the bank, you contack supervisor at chase they take your statement and nothing ever happens, you follow up and they say they cant cant tell you their findings,they say they have to keep it internal. So nothing ever gets solved and they wonder why they dont have a good rating plus this is the third time I posted this, they keep deleting my experience Go to the chase off of Herndon and fowler Good employees over there

I had my loan there for my car they wre excellent bank to do busness with I love chase Bank my car…read morepay for thank God but they wre awsome folks

I've been a Chase customer for more than 15 years, through thick and thin…read more.. My wallet, that is! The folks at the counter can always point me in the right direction, and their bankers and managers take care of my every need. Highly recommended, five stars!

I went inside to get cash out and they placed it in an envelope, I was out of town by the time I…read morerealized they shorted me $100 dollars. TRUST THE ATMs INSTEAD OF THE EMPLOYEES

Their costumer service is phenomenal but their opening and closing schedule is out of wack. Before…read moreCOVID, the bank would never open at 9:00am. I would have to wait and the staff would open 10-15 minutes later. Same issue with closing; I would try to get there before 5:00pm and by 4:30pm the bank was already closed. Drive thru is an issue too; there's no staff. One day I waited almost 20 minutes. I left the drive thru and parked, knocked on the door, and then drove again by the drive thru to be helped. Now during COVID times, the bank opens at 10:00 am. Wish they would open a bit earlier. They also closed at 4:00pm now. If you have a deposit, make sure to be there no later than 3:30pm or you may not be able to find them open sometimes.

First bank of ever done business with that closes at 5:55 PM more than one time. Store hours Says…read morethat they close at 5pm during the week Monday through Thursday and 6 PM on Friday. Multiple times I have been there at 4:55 and at 5:55 and the doors already locked. It takes customers deposit in order for the bank to operate but yet they don't seem to care and want to close early. Very poor customer service not satisfied at all. I'm possibly going to close my account and my business account. Seems to be ongoing problem. I also attempted to call the one 800 number customer service and the branch before 6 PM and no answer. So this must come from the corporate, hold the customers money and close early.. this is pathetic. If you read this and you were thinking about opening an account with Central Valley Community Bank please take my advice and take your money elsewhere to a group that cares about you.