So, so frustrated with Lakeland Bank! I moved months ago…read moreand did an address change on our accounts. I just noticed my ATM card expires on 5/23. So I called and asked when will I receive my new card. They said it's being mailed to another address, my old address from over two years ago. I asked if the they see my current address, confirmed and it correct. They said they could mail me a form or I could stop in and change the address for the ATM card. Again I said you have my new address so just change it for the atm card. So now I have to waste time through mail or go to a branch. So now it's being sent to an address I dont live at. Talk about a security breach!!!!!

I have been with this bank since 1987. Every time I try and give them a chance to be competitive,…read morebe it a car loan or some type of home loan, they never even come close to the competition. Never! Since 1987, I have purchased about 20 vehicles and 6 homes in the north jersey area and every time I check with Lakeland bank I am always... and I mean always disappointed! This last time I have finally learned my lesson. I am closing my checking account with this bank and will not waste my time ever stepping foot in one of their branches again. As far as I am concerned, Lakeland Bank really needs to do society a favor and just go out of business.

Michele Adams at Valley Bank in Oakland is amazing. She helped me with my business banking account…read morethat experienced fraudulent activity. With her guidance I feel confident my account is safe and secure. Michelle is always available to help whenever I need her. Diana Peraino KDD Custom Builders

Valley bank in Oakland is a bank with exceptional customer service. The Tellers and the Manager…read morehave ALWAYS been polite, professional, friendly and extremely helpful with anything I have needed. I would highly recommend using Valley in Oakland. Julia Burdge

Worst bank I ever dealt with. They tried saying I can't open an account because I deposited a bad…read morecheck? No. My employers check bounced and I got penalized? I don't have a job! I spoke to a guy Keith Crocker (investigator) and he tried to intimidate me over the phone and ask why I want to bank with them now? 1. Mind your business. 2. None of your damn business. 3. You're an uneducated piece of you know what with no people skills. In New Jersey, there's a Bank on every corner. If I'm going to get this much agita from banking with TD Bank. It's not worth the aggravation. The customer service is non existent, they are incompetent and rude. Keith Crocker (856) 380-6261 (864) 437-5063 The biggest most pompous arrogant person I've come across. This is who you use as a customer service agent to assist people?!

Customer service is what I'm rating here. TD Banks are TD Banks. Same rules and regulations apply…read morestate (nation)wide. So what sets one branch apart from another branch are the staff members who provide the service. One of the tellers is a sweetheart. I believe her name is Carolyn. Very personable, upbeat, extremely professional and always have a genuine smile. It gives me great pleasure to conduct business with someone who looks like they are not dreading their job. It makes me feel better inside and puts me in a better mood. If more people had her attitude while working, we would all make this world a better place. Aside from that, I'm being forced to bank at this particular branch in the shopping center because this is where I am currently located for work. I'm so glad I don't have to deal with grumpy people if I don't have to.

The ATM is out of service more than it is in service. Soooo frustrating especially when you then…read morehave to go into the bank and there are two tellers. One teller is doing the drive thru. This happens weekly !

The ATM at this branch is in the back of the building and not visible to the road. It is a…read moredangerous location to get cash.

Arrietta of the Oakland Branch of BofA was a God-send. She went way out of her way to see to my…read morecurrent banking needs.

Absolutely worst Bank. Do not go to Bank of America in Butler. Was just there and sat at drive…read morethrough for 10 minutes. Woman inside looked at me and kept walking. Then walked by window again and looked at me and continued to walk away. The third time I asked if anyone was gonna help me. She answered with attitude, not sure what she said cause I couldn't hear her. She has a look of disgust on her face. About 2 minutes later this same woman came and finally helped me. Very very unacceptable. Never even apologized for making me wait so long. Will have to be sure to go to the one in Oakland next time. They are much friendlier and accommodating

I made a $90.00 cash deposit in the ATM either 7/29 or 7/30 at Wanaque location in Stop and Shop…read more The ATM didn't give me a receipt. When I looked at my account online a day or so later my account didn't reflect my deposit. I call the 888-PNC-BANK # and explained the situation. The man that I spoke with took down my information and issued a $90.00 credit while it was being investigated. A few days later I received a letter in the mail stating PNC BANK reviewed the issue and determined no error occurred no processing my deposit. That they were deducting the temporary $90.00 credit. I called the branch and spoke with Matt. I explained the situation once again. He said to me that no one has called there to inquire about my issue and that the ATM machine has had multiple glitches and issues the same time I had mine. He said he was going to email his supervisor about the situation and vouch for me that the ATM machine has had numerous glitches. That was Saturday August 11th. He promised he would call me back with follow up information on Monday. On Monday I hadn't heard anything by 3 PM so I called him. He said his supervisor was working on it and I would hear back within a few days. Sooooo it's Friday August 17th since I still haven't heard back I called the branch to find out the Matt and his supervisor are on vacation til Tuesday August 21st. I am beyond livid. When I was overdrawn in my account PNC is on me daily about their money. When they owe me well not a big deal. Anyway I called the 888 number back and explained the situation yet again. My letter states that I have the right to request the documentation they relied on in making their determination. I requested the documentation and was told that there isn't any. He also told me that they can check the ATM cameras. I told him why wasn't that done previous to basically calling me a liar. I told him what Matt told me that Stephanie (the person who researched my complaint) never even called the branch to find out if the ATM was having issues so what did she do to research this? He has no answers but gave me another 800 # to call. The # he gave me is a machine recording for employees of the bank to call when the ATM machine has issues. They are thieves and obviously have no idea what they are doing.

Michael at chase was extremely rude and unprofessional. Very disrespectful and gave extremely poor…read morecustomer service. Should not be working in the customer service Industry with such a poor attitude.

TD bank is great if you want to spend an hour and a half trying to close an account and actually…read moreget your money. I had called days before and let them know I would be taking my funds out in CASH.....after 1and 1/2 hours, I was told they didn't have the cash and could only give me a small amount in cash. The person I dealt with was downright ignorant of bank policies and had trouble issuing me a bank check for the balance. I can see why they are closing 15 branches!! Franklin, NJ needs to be added to the list. One star was given as there was not a zero star choice.

I like this bank; I've been a customer for years......There is a frequent turnover but not…read morecomplaining about it. People that are employed have always been respectful and polite...No complaints here. Marie All is good.

Great service for mortgage, car loans and LPL Financial. Highly recommend Kerry and Lionel at…read moreOakland, NJ and Escobar for LPL Financial. Highly recommend for great rates and customer service.

I am extremely frustrated with the lack of customer service by visions and Loretta Griemsman I have…read morecalled her about ten times since last week and she seem's to never been in office. The call consistently goes to voicemail EVERY single time. Yet I have gotten maybe two phone calls from her in which I couldn't answer the call in the morning because I obviously work a full time job and am not able to. It is extremely difficult to get in touch with her. It is also extremely difficult to get in touch with anyone. I can't even reach out via phonecall to a specific branch location. I also went to visions office in Oakland today to drop off a check in which I was told was due by today and the office was closed. The office was closed after they had already been informed that I was arriving and would get there right at 5pm. Which I did though they were already closed. It is extremely unprofessional and there is no reason that me arriving right at 5 the office was closed. This shows me that office was already closed out before that and that is unacceptable .