Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

Buying a house is a huge investment for most people. It is a good idea to put some thought into who…read moreyou select to be your realtor. We have worked with Kimberly twice now and would definitely call her again if we decided to move. There are so many new challenges in today's market. Kimberly does a great job at finding what you want and closing the deal. I know I can rely on her to work for my best interests in my absence. She has a huge amount of experience and surrounds herself with great talent. We are very happy we called Kimberly and we think you will too.

I needed a market evaluation done and they got one for me the next day…read more Great service.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

We loved working with Michael and Jessica to sell our house. We listed in a difficult market, but…read morewe navigated it well, thanks to their help. Michael was quick to meet us initially, and then was quick to meet, text, call, plan open houses, schedule the photographer, (and the list goes on). I am thankful to report that we sold our home last month (listed for over 100K more than we purchased, thankfully) and the process was smooth. Thanks Hoffmans! -Ciara

We cannot say enough great things about Mike Hoffman of Mike Hoffman Realty! Selling a home while…read moreliving in another state can be stressful, but Mike made the entire process effortless and seamless. His exceptional communication, professionalism, and market knowledge set him apart from any realtor we've ever worked with--and as a realtor myself in California, that says a lot! Mike treated us as if we were his only clients, always available to answer our questions with honesty and expertise. He was proactive, detail-oriented, and incredibly responsive, ensuring that every aspect of the sale was handled smoothly. Being so far away, we never once had to worry--Mike was on top of everything. Not only is he a skilled negotiator, but he is also genuinely kind and personable, making the experience even more enjoyable. If you're thinking about buying or selling in Arizona, do yourself a favor and call Mike Hoffman--you won't find a better agent!

Thank you so much for everything you did to sell my Mom's home. Managing this from California could…read morehave been overwhelming, but you handled every detail for me with such care, thoroughness, and professionalism. From cleaning out her house to cleaning it up and dealing with every issue as they came up, you kept the entire process moving forward smoothly. I'm so grateful for your thoroughness and calm way of communicating, and the genuine care you brought to every step. You were truly delightful to work with, and I feel incredibly lucky that my Mom's home -- and this whole experience -- was in your hands.

My wife, and I, found it necessary to move to Sun City West sooner than planned. My wife's father…read morewas stricken with a debilitating illness and required us to live close by. We gave the task to Shirley Owens, of Those Real Estate Ladies, to find a home quickly and close to the parents. She was on it and found a beautiful home for us just four streets away. It was everything we needed, and wanted, in a home even within seconds to Mom and Dad. We have purchased a few homes in our lifetime. This seemed to start out as a frantic purchase, and we were concerned that we just have to settle. It is a "forever" type home and fit every need we had. Thank you Shirley Owens, and the rest of Those Real Estate Ladies, for making this the easiest home purchase in such a trying time.

I have lived in the same rental going on six years. I am very happy with thei timeliness and…read morequality of their maintenance personnel. Specifically, Sandra Torres, the maintenance coordinator, as she always responds very quickly to my needs. Repairs are completed quickly and thoroughly. Great service! Thank you Sandra!

Greg and his team are amazing. Thank you for being so great…read more I don't have to worry about anything knowing Greg and his team are in charge. What a great partner to have.

Danielle is one of a kind! We actually had FUN buying a home that involved a relocation from NJ to…read moreAZ within a short time frame! She was knowledgeable, professional and had top notch communication and negotiation skills. The process was seamless from start to finish. Even after closing on our new home, she would still promptly respond to all of our questions, gave us wonderful referrals, and offered all the support one could need. Hands down the best realtor we have ever worked with.

We found out about Danielle from a facebook post. I clicked on her website and entered my…read moreinformation. A few days later we received a call and it was history from there. As a first time buyer we had no idea how this was gonna go but Danielle made sure that we were taken care of. She listened to us and what we were looking for. She stayed showing us homes in our budget and selected neighborhoods. She was there every step of the way from putting in our first offer to the closing of our house. She answers all our questions even the silly ones like what kind of tree was in the front yard of that one house She always made time for us. We will never forget this experience.

Jen did a phenomenal job for me and my family! She is seriously the best. I am doing another…read morerental project next year and will be using her again 100%

We experience, like so many folks the loss of a parent during the Covid 19 Pandemic this past…read moresummer. We were at a loss on many fronts. One of our biggest challenges we faced was the responsibility to sell the family home. We live in Northern Arizona, and our parents home was in the West Valley ( Westbrook Village) Jen Johansen was recommended by our neighbor who knew Jen. From the first phone call though the process of so many questions and concerns, Jen was always available to answer our calls. Jen worked with the company we had hired to do an Estate Sale, going as far as listing the estate sell on her Home Smart Page to help with the advertising. Jen and one of her friends went over after the sell, and cleaned and staged the home with the furniture items that were still there. Fresh Flowers greeted each potential home buyer. Jen guided us with multiple offers, helping us make the best choice. Jen is a professional, and looks out for her clients in multiple ways. Jen is a kind, and caring person. She went as far to find out how many grandchildren our folks had? Strange question we thought, but at Christmas came beautiful gifts wrapped for each grandchild with a book she hade made with photographs of our Fathers Art Work. Not a dry eye on that Christmas Morning. We highly recommend this special lady- Thankful clients in Northern Arizona.

When I decided I was going to relocate to Arizona, I was provided a referral that did not seem to…read morego well, as I had not looked at houses all week. I contacted my agent in IL and she connected me with Franzi Rothe. Franzi called me on the phone and within hours had 6 houses for me to look at. Franzi is very kind, unassuming, down to earth and approachable person. She was patient with the ignorance that I, as an out of state home buyer, brought to the table and explained everything I asked in as much detail as I required. Franzi took me exploring houses from one end of Arizona to the other for what seemed like endless evenings and weekends! She was incredibly responsive throughout the entire process - new listings, follow-ups on offers made, strategies for getting my dream home. In the end I looked at 60+ houses - There were a few times that I became exhausted and when I looked at houses I seemed to have changed my overarching vision. Though Franzi made it clear this was my decision and she'd support me in whatever choice I made, she pointed out in more than one instance that maybe the houses I wanted to look at might be shifting away from my vision. While many Realtors would probably jump at the chance to get a good deal and move on with other clients, but not Franzi. She became my friend through my house hunting adventure. Because of her extensive knowledge and honesty, I completely trusted Franzi through our four month journey together navigating the Arizona real estate market with my best interests in mind. She was like my personal advisor and went out of her way to research homes that would fit my criteria and budget, prepared comparable market pricing analysis and gave me valuable advice to help me buy a home in an extremely competitive market. Franzi was always extremely responsive, thorough, and prepared multiple offers for me in a short amount of time. Franzi goes out of her way to help a client. For example, when I inquired about a particular property, she decided to go the extra mile and not only call the listing agent to get more info, but she went the property to check it out for me. I didn't ask her to, but she decided to do that for me. Also have to note her honesty (that's what won me over especially). She was upfront in disclosing the pros and potential cons of particular properties. It's indicative of her genuine interest in helping guide the client in the right direction and not in just making a quick sale. I made a quick decision that I wanted to place an offer on a home, and she worked quickly to put together a very competitive offer while on vacation with her family. We were exchanging emails and texts into the late hours of the evening! There were competing offers and mine was accepted and well-within my budget. She also coordinated home inspections, reviewed the findings and provided good advice. She has an in depth understanding of the legal terms & conditions within each contract and educated me on the whole process from submitting an offer, loan application and closing through escrow. I recommend Franzi to anyone who is looking for a knowledgeable, full service, and personal approach to the home buying process without the high pressure of other companies. If you want a Real Estate person that takes the part of a personal friend, I recommend entrusting Franzi Rothe with the biggest financial decision of your life. I did and I have my dream house thanks to every "T" being crossed and "I" dotted. She won't disappoint. Thank you Franzi -You are the BEST!!

Franzie Rothe is a terrific agent. We bought and sold a house with her help. She was on top of…read moreeverything and kept us posted constantly. Though buying and selling a home can't be stress free , Franzie kept it at a minimum with her constant updates and reassurance. We highly recommend her! Laurie and Terry Blitz

Debbie is awesome!…read more This was our first time, and Debbie was very knowledgeable of the North Phoenix area. She would find time in our schedule to help us find the right home, and give professional advice. The only negative (and nothing against her personally) is I would use your own home inspector. Ours took less than an hour and a half and still charged what others do (although time isn't everything, it's something) Would definitely recommend! Thanks Debbie!

Moving for elderly people can be one of the most difficult and emotional experiences. My…read moremother-in-law recently moved into a wonderful independent living community but 20-some-odd years of life in her Anthem home came with its challenges. As they moved out, Debbie rose to the occasion with cleaners, content removal, and landscaping with her list of professionals. Her primary goal, in this case, is to represent the buyer, give them a dose of reality and prepare their home for the best selling scenario. We highly recommend her and appreciate her high level of professionalism, and in this instance, her deep compassion for those who are going through a difficult transition. Bravo!!!