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    2 years ago

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    Lake County Gas

    Lake County Gas

    (14 reviews)

    Lake county gas was a wonderful gas company until it was purchased by Amerigas. Since it was bought…read morecustomer service has dropped drastically and cost of fuel has gone up. Tank rentals have doubled and any service you request they will charge you a hefty fee. I suggest you look else way for your propane service. Lake County gas is not worth the headache!

    This place is disgusting. "Customer service is our top priority" my [rear end]…read more I just got off the phone with "John" the "district manager" for the company. I have exactly zero respect for any (I'd say "man," but it quickly became clear that I wasn't dealing with a "man.") So I'll say "company" that conducts "business" in the manner that I have experienced this company doing. We just bought a house in Hidden Valley Lake this month. Now admittedly, there was some mix up between my husband and I regarding which of us was supposed to get a hold of the gas company. That is our fault. But it's only been a couple of weeks. (With all of the other things going on with work, purchasing a home, leasing our other home, the holidays, etc, it's been pretty hectic, but still...) Now last night, I get home from work, and my daughter hands me a paper saying that Amerigas has shut off the gas. Mind you, there was no knock at the door, NO ringing of the perfectly working doorbell. THREE people happened to be here at the time this would have happened. Money is not our issue. Organization of paperwork, maybe. But not money. I called Amerigas this morning, assuming some misunderstanding, or maybe the guy simply did not "feel" like ringing the bell. We've all had hard days. Expecting a reasonable response based on how often they print and claim on their automated messages that "Customer service is their top priority," I was SEVERELY let down. What a joke. The receptionists are not friendly. "We MAY be able to come out in a week and a half to two weeks once you fill out an application and put the order in." To reconnect the gas that is in the tank is what I was told. Ok fine, I get that this is your policy on certain things, but surely, in DECEMBER, your company has SOME sort of alternative, since your guy didn't even have the decency to RING THE DOORBELL when he came by to shut off the gas at a home we JUST purchased. When I asked to speak to a supervisor, thinking foolishly that perhaps the receptionists simply weren't "allowed" to deviate from the policy, and to inquire why the gas guy hadn't rung the doorbell, I was connected with "John." John is an awful person. I absolutely cannot believe he "has run a company" (like this!!!) for HOW long?! After speaking with others, I am NOT the only person disgusted with him and this company. John continued to say the exact same thing and when I told him the guy didn't ring the doorbell or anything, he basically called me a liar, saying "that guy has been working for me for 25 years (or however long those two have worked together) and he called and said there were two cars in the driveway (the Mercedes didn't indicate we have no problem paying you for gas and maybe it was a simple oversight?) but no one answered the door." So he basically called me and the other THREE respectable, grown individuals who WERE IN FACT HOME at the time (yes, some of us work from home!) liars, and when I attempted to tell him that clearly "his guy" was mistaken somehow, he interrupted me repeatedly. But mind you, it is NOT "okay" to interrupt JOHN, when he decides to go back into the SAME defensive, RIDICULOUS business policies that they have. When I tried to speak, because he and his awful receptionists already went over their policies and I didn't much care to hear it YET AGAIN, he quite rudely told me to not interrupt him. Several times. Un. Be. Lievable. I have a plethora of "little man syndrome" suspicions and judgments in this particular area that have obviously sprung from my disgust and frustration in dealing with such a foul company, but hey... So then I called "ER Energy". Wow! What a difference!! The receptionists were both incredibly friendly, (turns out one of them used to work for the other company but left because of the same stuff I described above! And no wonder! I can't even IMAGINE how "John" treats decent employees, after experiencing how he treats "customers!") ER Energy came right out, replaced the tank, and was delightful to deal with. Im going to go give a positive review for ER Energy now. Go there. No, I'm not being compensated in any way by writing this. I'm just THIS disgusted with "Amerigas."

    Valero - servicestations - Updated May 2026

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