This store has one of the best staff in our area. They're helpful and friendly. I absolutely love…read moregoing there. I've been going there for over 20 years and have never had a bad experience. I've also rented scaffolding and they were the cheapest and you got it for a week unlike other stores that charge you by the day.

Great customer service!!! After only a few visits the staff…read morebegan to recognize me. Quick to help and informative! This is my go-to hardware store. I use them as often as I can.

Jim Marx at Turnpike Glass was whispered in my ear at a local big box building supply house after I…read moregot their's and Renewal by Anderson's quotes that were well over 35 & 40K. I called Jim, he showed up at my house, examined each window and found about 2/3 of them had their seals compromised and blown out and that's why my windows were turning colors yellow and orange. It was terrible! Well, he came in with a price of about 5k and he replaced every screen on the house, sliding door screen included! When the replacement windows came in (each one was ordered to exact size and spec), his installation team came, headed by his son. It was unbelievable watching them work! Like surgeons for windows, I swear! My wife and I could not believe the total difference in just seeing out our windows and nevermind the brand new re-screening of everything. We truly couldn't believe the quality of work, the respectful way they treated us and the quality of the job. We don't hesitate to give Jim and Turnpike Glass our absolute highest recommendation!

From the owner: Serving New York’s Capital Region for over 24 years, Turnpike Glass & Closets Inc. is a trusted…read morename in custom glass and storage solutions for both residential and commercial spaces. Our family-owned and operated company is built on expert craftsmanship, attention to detail, and exceptional customer service. We specialize in a wide range of services, including custom glass shower enclosures, mirrors, storefront windows and doors, curtain walls, aluminum and glass entrances, as well as custom closet shelving, bathroom accessories, and replacement windows. From frameless glass showers that bring elegance to your bathroom, to high-performance commercial storefronts that boost your business's curb appeal, we deliver quality solutions tailored

Basically received the run-around in my experience with this company,…read moreUpon inquiring about scheduling a delivery a couple times, they said they'd call back; to which they never did. Finally on the third attempt I was able to have a delivery date set and called the morning of the delivery to confirm that everything was good to go. "Sometime between 4:00 and 4:30" was the word received by the person working the phones. Waited until 6:00, with no luck, not even a courtesy call from them to explain that they wouldn't be able to make it. Upon calling them the next morning, the excuses were readily available without even an apology. "The roads were bad" "The driver said he tried calling you" I guess a slight wind that day not only made the roads horrible, but also wiped out all the phone reception in the area? We may never know. Even after all of this, they said that they would contact me when they would be able to deliver. Needless to say, I'm not holding my breath. It's bad enough being made out to be an inconvenience as a paying customer. Much less being strung along and lied to with no credibility to account for. At least have the decency to tell someone if you can't fufill their request as a potential customer. Will be giving my hard earned money to a company that actually wants it.

The quality of the wood is so much better than the big box groups. Just brought my trailer and…read morethey helped load 6"and 8" Tongue and Groove. The addition looks great. I called a couple days ahead and they had it all marked off for me.

Sally, the owner, was very helpful, especially given that this was the first place we went to…read morebefore starting our bathroom remodel. She had wonderful ideas re color and tile, is very quick to respond to questions- we will definitely be ordering from her!

I've been to this store twice. Both times the sales people had a dismissive attitude. I'm not sure…read morewho they want their customer to be, but I guess I'm just not it. I asked for a specific type of tile and after the sales person said they didn't carry anything like that, I found what I was asking for after looking around myself. It seems like the type of place where if you don't need any help at all you should feel right at home. I guess I was just accepting a little more from a local business.

Our experience with Alfred at MGG Exteriors was positive from the very beginning. (We had fascia…read morereplaced as well as shutters installed). He was quick to respond in providing estimates, answering questions and completing the work on our home. He stayed in touch during each step of the project, inspected and reviewed the work that had been done, and updated us on when we could expect completion of the work. Alfred is skilled, courteous, professional and personable. We are pleased with the quality of the work and the reasonable cost. We highly recommend MGG Exteriors!

Not happy with the estimate, not explicit enough for a $1000 increase from the total price to the…read moresub total ? Weird.

Amazing customer service. Everyone knows me and greets me too. They can spend 20 minutes finding…read morethe correct screw!

I went to buy a blank sign this afternoon. I purchased two at this location earlier this year…read more The two they had in inventory did not have a SKU. I helped them with price documentation from my bank account from transaction earlier this year, and they would not sell me the $11.33 blank sign because I could not produce the SKU. Isn't that their problem and not the customer issue. I will never be back there and I will make sure everyone I know hears about this. Time to modernize your staff!!! You

The Ace rewards program is somewhat of a joke. I was there today to use my five dollar off of $30…read morecoupon. However, my total was 29.98 before tax and they wouldn't give me the five dollars off because I was not at $30. What a joke. Why bother having the reward program. Standard has to be $30 before tax but let's use a little discretion here absolutely ridiculous. This is the second time this has happened. I am done with Ace/hatchet hardware. It was two cents shy. Ridiculous!!!

From the owner: Hatchet Hardware is an ACE Hardware-affiliated chain of family-owned hardware stores native to…read moreUpstate New York. The name "Hatchet Hardware" represents our intention to break the average hardware store's mold by thinking outside the box and being bold! We have nine incredibly diverse shops in the Upstate New York Towns of Brunswick, Troy, Waterford, Palatine Bridge, Niskayuna, Wynantskill, Colonie, Coxsackie, and Nassau. Our Wynantskill store opened in 2022!