Great quick service, reasonable price, very pleasant to deal with. Explained problem and repair…read more In and out same day. Finally found an honest business that cared about the customer and quality of work. Fixed my cars A/C and it works perfectly now.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

I came down from Atlanta, Ga. to Port Charlotte for a quick weekend visit to my sister's house. On…read morethe way down (550 mi.) and after just having new tires put on it, our 2000 Toyota 4Runner begun to have a very severe vibration. Thinking it was a transmission problem and fearing a new transmission cost, I took it a nationally advertised transmission company. It was 4:30 on a Friday afternoon, the ad stated open till 5:30pm. When I arrived, it was closed tighter than a drum. Another car service center in that same shopping center was kind enough to take a look at it, even though it was closing time. They diagnosed the problem, but were not open on the weekend and recommended Tom Joyce Auto Repair Shop, said that shop was open on Saturday even called and left msg on answering machine. I took the car at 0745 for the opening time of 0800. The one and only mechanic said he had lots of work already scheduled and closed at 1230 on Saturday, but he would try to take a look. I told him my situation, and that I needed to be back to work on Monday, he said he do what he could, I left the car. I feared the worst! He called me back at almost five o clock, told me that it was just a universal joint, which he replaced for what I considered a very reasonable price. I'm sorry I don't remember his name, but this man went well above and beyond his duty to service me and well past closing time, and I would recommend this repair shop to anyone! On Sunday, we made it home on time, 8 hours drive later, and had no more issues. Now that's service! Len Sea, Atlanta, Ga.

other than the fact that the waiting is usually crowded, it's for a good reason - they have a lot…read moreof loyal customers. And it's definitely not a place that pushes unnecessary parts of repairs. I almost hate to give them a good review, it will mean more people in the waiting room

it's A&E Auto Repair, from now on. Love these guys…read more A&E is now our Go-To, for all automotive needs! A+++ service!!! Awesome, Professional- Tremendous help w/ our 1965 Plymouth Valiant's antique brake system! Knowledgeable. we called them out of the blue (daughter referred. They're a Christian outfit) Took us right in. Perfect job COMPLETED! Great people! Marco, Darlene & ENTIRE staff. Super nice, extremely courteous/polite. Excellent attitudes/customer service. Made us feel CONFIDENT in our choice. (which the '65 is our baby! ;)~ Reasonably priced & Great care was taken w/the vehicle and us. (young customers waiting there: R&J spoke highly of... they showed us scrap album on break lounge coffee table FULL of Thank-You cards expressing MUCH Appreciation. Completely satisfied w/ the completed work. We own vintage vehicles, and w spouse's health, WILL be going to them in the future. Know Now, we are in Good hands. A&E repaired this daily-driver/car in 1 day. We were kept up to speed with advanced text messaging about the auto's health inspection info along with detailed photos. (& provided proactive Purchase Advice, due to car's old-age) Couldn't be happier. Highly recommend! Quality work, ASE-Certified technicians, Clean shop/offices, Amenities (complimentary coffee, candy, tv, magazines, comfortable/clean lounge/break room) Don't hesitate to take your vehicle to A&E! Would be HARD to find someone more Excellent than A&E! If looking for a Great experience, it's obviously A&E. (AND IF You are of the Faith: I would support A&E Auto) Feel our old car is in most capable of hands, with Complete peace of mind. Highly recommend! EXCELLENT job! Cromies, Englewood, FL

Very nice and clean shop. Super kind people and a special shout out to Theresa for all her…read moreprofessionalism and dedication to providing excellent service!!! *****!

First time !! They were very nice did a great job !! Definitely will do more business with them in…read morethe future!!

I would leave half a star if I could. Save your money and frustration with these guys and beware of…read moregrumpy Jeff! Ken is polite but Jeff has some serious attitude issues. I went to them to get a radiator and t-stat swapped out along with replace the battery, and I had an issue with the steering. I payed for the diagnostic. Originally they gave me an outrageous quote, I think they tried to price me out the roof just to make me walk. That estimate was close to 7k so I told them I couldn't afford It. I also asked Jeff if they had ever done a rack and pinion before and he said yes once for his son's vehicle. This made me start to lose confidence because that can be dangerous for me if not done correctly. He said he would get back with a price for that but never did. Then they called me a couple months later with an attitude about why I haven't decided to move forward or not with work because the vehicle had been there. I told them I travel for work so I would be willing to pay a storage fee and get the work done in segments. They said "that would be ok", but they still didn't give me a price for the rack and pinion. I was waiting for a price to change rack and pinion like I was promised, instead I get another voicemail of Jeffs attitude saying he's waiting on me to move forward or not. I returned the call and told him that I was waiting to hear back with a price for rack and pinion, apparently he was helping his son for Christmas or whatever excuse he gave me. Even after all that, I said ok we can start with the battery replacement and even though I provided the battery, they still charged me over $300 for labor. It can't take more than 30 min to swap out my cars battery I've done it before without the tools they have. After dealing with the attitude from Jeff and paying that crazy amount for the battery, I went and got a 2nd opinion, the 2nd opinion was way more reasonable and they even gave me an option to get the parts myself and only pay for labor unlike JSN. After I got the 2nd opinion I decided to decline JSNs ridiculous estimate and I still offered to pay for storage since I'm always traveling. I was told by Ken "its fine, I'll let Jeff know" and "it wouldn't be much". Apparently Ken never spoke to Jeff, or Jeff's memory is horrible. I say that because about a month later I get another nasty voicemail from Jeff threatening to tow my vehicle. I returned the phone call and Jeff is obviously frustrated and he said nothing about rack and pinion price and even though I gave him proof of the person I spoke to and the time and Date, he resorted to just saying "I'm tired of looking at the thing" in reference to my vehicle. They dropped the ball multiple times and then treated a paying customer like a nagging child while failing to communicate. After this experience I'm not surprised of the 3 star rating. Ken was great but Jeff needs to cool down or retire if he's not going to learn how to treat people who need his company's services, If this how he treats paying customers, then God bless His Son!

Friendly and professional- we wouldn't go anywhere else. They take the time to explain to you any…read moreissues and they are reasonable priced.

Don't waste your money. The only reason you may think about…read moregoing here is for a deal. We received poor, incomplete and faulty work..

Been going here 2 years now...every time I go elsewhere they tell me I need everything done...K and…read moreL does what needs done. They aren't looking to upsell or lie for money... Don't go anywhere else..

K&L is in the top two of over about a dozen Porsche service businesses over the last 49 years on my…read moreoriginal owner 1976 911S Porsche with over 316,000 miles. The other is the Porsche factory in Stuttgart. K&L has given excellent service which has included tires, brakes, engine tune-up, new front & rear suspension including green struts, repair speedometer, replace high beam switch, battery. I give K&L 10 out of 10 (10 being best). Pictures include me waiting for a friend to pick me up in their pleasant lobby with their dog after dropping of my Porsche for service.

Came in on short notice and was able to get an appointment fairly quickly, did a complete safety…read morecheck on my vehicle, with photos, which was nice. And fixed my problem, on time, Only met the ladies out front, very kind and helpful Thanks

I would never recommend this auto repair show. They will take your money!! I took it too another…read moremechanic, in Venice and this is what they found. Rates nest in the Blower motor, less then $100.00 Paid over $800.00 for Xperthech and they never even seen this..

Just picked up my Jeep Grand Cherokee and was shocked at how well it turned out. Absolutely can not…read moretell where the damage was. Completely exceeded my expectations. It was detailed inside and out including the tires. They took care of the, sometimes, difficult insurance company completely. Be prepared for a bit of a wait to get in as they are very busy but it is well worth it. They are the best!!!

I wanted to get my new MB bumper painted to match the body of the car. I went to 2 different places…read morefor a quote. The other body shop was very unsure how to proceed and if they could or would do it. Venice Auto Body brought out their specialist, and he explained in detail the difficulty as well as the process to make the paint adhere and be smooth like the body. But assured me it could be done. They gave me a fair price and a reasonable timeframe to get to it and have it completed. It turned out great! Love the new look. Everyone was very friendly and professional. I would not hesitate to take my vehicles there for service.