ZERO STARS!!!!!…read more STAY AWAY FROM LOWE'S! My wife and I are retired seniors and had a horrible experience about two years ago with a refrigerator that didn't work once it was delivered. We called them immediately afterwards and the Lowe's associate told us to "let it set overnight." The next morning is was at room temperature & went to the store to inform them to pick it up & receive a full refund. We were informed that it had be returned within six hours, so we had to 'eat it' despite going over their heads. We put it out in the trash later that month. After 18 months we decided to give them another chance & went to purchase a electric range that plugged into the wall with no installation required. We gave the associate the dimensions, and then he said that we would have to spend an extra fee to have installed & to call them in the event there were any questions (?). Two days later, they arrived with the stove and upon seeing what we had in our home and without unpacking the item, both said "they sold you the wrong item," to which we said "put it back on the truck & take it back." The next day we asked for a refund & Lowe's gave us a 'song & dance' saying that we'll receive a partial refund! (?). I asked the associate at customer service for the phone, and told whoever was on the phone "please refund our money," and we were informed that we would indeed get a full refund. Here is the text of the letter ftom Lowe's/Synchrony Bank: We resolved your dispute claim in the amount of $2319.62 on 01/22/2026. A credit of $2319.62 has been applied to your account. What's next? Please allow 3 business days from the resolution date for the amount to be credited to your account. You can expect a letter with additional details soon. We appreciate your business and hope you continue to enjoy your MyLowe's® Rewards Credit Card. A week later, we received another letter informing us that we were still liable to pay $1,362!!! They can f--k off! We then cut up our Lowe's cards and we were exhausted having to go through especially since my wife and are undergoing radiation & chemotherapy. Save yourself the aggravation and stay away from LOWE'S!! GO TO HOME DEPOT!

If you're flexible on make/model/features, you might just find a bargain at Lowe's outlet. If…read moreyou're looking for something specific then you'll likely be disappointed. Lowe's stocks a bit of a hodgepodge of what you'll find in the store. Definitely appliance heavy, especially refrigerators, but you may also find power tools, buckets and laundry detergent. Be a smart shopper and be prepared to look up every item you may be interested in. Don't think everything is a bargain - one range that I was looking at was the same price as in the store. The appliances have a 3 day warranty. Everything else in the store is final sale. Bring a box opener with you - there are boxes and boxes of items on steel shelving units but what's in those boxes can be a crapshoot - many weren't marked. You're welcome to open the shipping boxes to discover its contents. Again, compare prices and don't forget to look at the reviews. I had picked out a ceiling fan but once I read its reviews, I promptly put it back on the shelf. The Lowe's Outlet is definitely worth visiting. Just remember that not everything you see is actually a bargain.

I had an awesome experience with T&T Appliance! They were prompt in getting back with me…read more(especially late on a Friday night), and they had someone out that same weekend! Extremely fair pricing, and very easy to work with. The gentleman who did the replacement was actually early to the job, had the old one uninstalled, loaded for haul away, and the new one installed in only a couple of hours. Highly recommend!

Look elsewhere......They are rude, unprofessional, and a complete waste of time. When we made the…read moreappointment, we were clear about what the issue was ( an out-of-balance drum) and explained what we had done already to fix it. Jeff came out, said "Dont over load the washer," and he just pressed start. We explained that we have tried that, and even with 4 t-shirts, we have the same issue. He told us he didn't want to stay around and wait to see the problem when the spin cycle starts, so to call him back when the problem starts again. I'm not sure why anyone would come out to not look for a problem, but he couldn't be bothered. We called back, and he said, "Call someone else". What a waste of time.. Jeff's response to this review is all lies. I have the text thread to prove it. Any info he mentions below was all the info we knew and shared with him before they even came.

I know I should sound more grateful but.... I have an XM…read moreRadio in my car. I often drive with my 'thinks he's a lap dog' 80lb Labrador, Jack. Jack gets a little excited when he gets to go for a car ride... Weeks ago while getting in the car, he brushed up against the XM radio and cracked the base that holds it to the dash. I've been able to get it back on the mount. It's not perfect, but if you didn't know it was broken, you couldn't tell it was broken, unless I told you. At lunch today I ran by this Best Buy to see about finding a replacement bracket to hold it firmly against the dash. I walked into the store, showed the man at the door I was coming in with my XM radio, and he pointed me to the audio department of BestBuys. I walked past 4 blue shirts who were too busy laughing and talking with each other than they were taking care of their customers. I got back to Automotive Audio and waited.... and waited.... and waited... a total of 12 minutes. I didn't see one blue shirt anywhere in the store - certainly none by me. I went out hunting for one - good thing I didn't have my gun, - I'da bagged one! And I found a guy who's 1st language is NOT English... When he finally understood I needed help in Automotive, he got on his two way radio and a minute or two later, here comes a blue shirt! I told her what she needed and she immediately acted like she had no idea where to look. She frantically found another employee - this one a Geek Squad member, who quickly told me he'd be back in a minute or two. Sure enough, 2 minutes later he brought me a replacement bracket and shook my hand as I thanked him for his efforts. I wasn't charged a dime for this part - that fits perfectly and will hopefully not break again, JACK!.... I was disappointed that there were such limited blue shirts inside the store. Especially seeing as its the holiday season and sales are expected to be up?.... hard to do without help. Thanks again for the bracket - I am appreciative.

The automated phone system is at best a complete waste of time. In a chain store such as Best Buy…read moreto not have a dedicated operator to receive and transfer calls is just ludicrous. I understand that in person customers take precedence but to have over a 10 minute hold time before I chose to hang-up is adding up to lost sales. I would urge store managers to push for additional employees that can run a multiple line set up similar to a dispatchers system. I want to also make a point, this is the type of actions that cost sales, and have customers turning to online purchases. Online sales does effect the ability for brick and mortar businesses to remain open.

Dropped off my KitchenAid mixer which had stopped working. He asked me a few questions and told me…read morehe would have if fixed the same day and that's exactly what he did. In a couple of hours I called him and he told me it was ready! It was a little more than initially quoted because the fix was a little more involved than expected but still very reasonable. Would definitely use his services again.

Bryan/Brian was an absolute nightmare to work with. He picked up my washer on a Thursday evening…read moreand said he would have it repaired and returned to me the next morning. He never showed on Friday, due to multiple excuses like being super busy and having vehicle issues. We messaged all day about different times he would arrive, but and he never showed. He finally responded and said he would deliver it on Saturday morning. I did not hear from him on Saturday morning so I reached out at 10:22am. He said to give him 30 minutes and he would head my way. He never did. My friend reached out to him at 1pm that afternoon and threatened to report the washer stolen if it was not to my house by 3pm that day. It was finally delivered at 4:45pm that day by another person. The washer is still not fixed and having the same problem. Additionally, the delivery guy was unable to get the washer started, did not have the hose, and the washer was damaged. You can see where they tried to hide the damage by painting it. The paint was still tacky when it was delivered. Do not hire this guy for anything!

I was looking for a replacement ice maker for my freezer and I struck out big-time with Lowes…read more After contacting Lowes they "guaranteed" me that they had the correct replacement ice maker. So I bought a replacement ice maker from Lowes and went to install it, but the ice maker was the wrong model. So I began looking on-line and discovered A-1 Appliance Parts in Huntsville. A-1 is a satellite location from the main A-1 Huntsville office and the satellite location is adjacent from the Space & Rocket Center...easy to find...look for the Saturn V rocket. A-1 is located is a small strip mall on Old Madison Pike, nothing fancy, just a typical appliance parts business. I stopped by at lunch and the gentleman behind the counter took my model number and searched the parts database to identify the correct ice maker model number. After checking his stock he went and retrieved the unit from shelf. He allowed me to open the box to check the connector plug to validate that it was the correct unit...yes it was. I joked with him about half-price Tuesdays and he said he would give me a price break...which he did. He then resealed the box to ensure I didn't lose any parts on the way home. So far, so good! Got home and installed the replacement ice maker with no problems. I had a great experience with A-1 Appliance Parts and recommend them if you need appliance parts.

Mike is the store manager, I had a samsung dryer heating element go out and A1 had a part in stock…read moreand also referred me to someone to install that part. All told I was out about 150 dollars for something anther company wanted $560 dollars to replace. Thanks Mike and AI Appliance.

I would like to retract the negative review I posted about Bob…read more Wallace and their warranty issues. It turns out they called me right away when they realized how unhappy I was with Mr. Appliance who normally does their service. The Lead Technician of Bob Wallace came out today and in 5 minutes he fixed the problem and did not charge me any fees. He was very cooperative and knowledgeable in what he was doing. Thank you for standing behind the appliances you sell from Bob Wallace Appliance.

I purchased a stove, dishwasher, pebble ice machine, microwave and refrigerator from here in…read moreOctober 2024. In March 2025 my brand new Kitchenaid fridge stopped working. They replaced it with a different model and did not include the pull out drawer. (Arrived home from work to a fridge dropped off- I didn't accept it this way!) It is currently March 2025 and I still have not received the pullout drawer missing from the model of fridge I did not select. I have been to the store 7 times and been told they are working on this, however this last time was told there's nothing they can do. If I purchased this from any other seller it would have been felt with already. It is still not correct and I still have a fridge with a missing drawer! NEVER BUT FROM THIS PLACE! It had been a complete nightmare dealing with them and a year later I'm still dealing with this!

We bought in a new build with upgraded appliances (we closed on 6/6 so appliances ordered 6 weeks…read moreprior). Originally told stove and microwave back ordered and would be here end of June - OK that's fine - I can wait - called and given date to bring stove and microwave of 7/1 (we scheduled the vent to be done that day so could just put the microwave in and be all done)- showed up and lo and behold no microwave and has no clue what I was talking about... It is now 7/19 - new home, want to look nice - have big space above stove and just dropped off a loaner counter microwave that is now taking up unnecessary counter space - is hideous and shocker doesn't quite work properly (door doesn't open unless jiggle). If I hadn't already paid for O would absolutely go to Home Depot and get delivered (which I can have within week). Allsouth is telling me mid August for delivery --- what a joke and annoyance!!!

We needed a dishwasher and refrigerator. My friends recommended Jeremy "J.J." Jones at AllSouth…read moreHuntsville and I was able to work with him over the phone. He provided his direct line and always emailed and returned phone calls. The pandemic caused appliances to be on backorder and he told me about the wait. Made suggestions based on my needs and kept me posted on the timeframes. After waiting many months, we finally got our appliances on January 5, 2022. The install went perfectly and we love our new dishwasher and refrigerator. When I need more appliances, I will definitely call JJ at AllSouth in Huntsville.

Inlet water valve went out on 3 y.o. Electrolux washer. Tech said part was $280 but the OEM part is…read more$162.29. That is a 72% mark up on the OEM part. I was told that is the cost of the part but the tech neglected to mention the mark up (I assume the company is to blame for this). I called the company and they said someone from the parts department would call me but they never did. The tech said it would take 20 mins to go get the part but took 1 hr and 5 mins, so rolling up the charges. 20 mins to diagnose and 30 mins to replace the part. The tech was very good at explaining the repair. The repair receipt is not itemized and part was marked up, so I can only conclude this is VERY disingenuous and will not use the company again. Total repair price was $484.07. Buyer beware!!! Response: You made one call, I returned the call and left a message. No one has called me since. Again, erroneous information to appear to mitigate the issues.

First time using this company for our GE gas oven on the fritz. Replacement of ignitor performed…read moreby Casey, who was knowledgeable, thorough and efficient, and a really nice guy! We would have preferred more transparency in their billiing, as I believe the GE factory-auth part was about $40, and our total bill was $422.15 (Inv #9643954, Task #11442000). We're aware of exactly how long the tech worked at our home, and I requested (by email to contact@mrabmh.com) a breakdown on the cost of the part, plus itemization of labor, as $422.15 seemed excessive to us. No big deal, we just like to know a breakdown of our charges. Of course, our request was ignored.