ZERO STARS!!!!!
STAY AWAY FROM LOWE'S! My wife and I are retired seniors and had a horrible experience about two years ago with a refrigerator that didn't work once it was delivered. We called them immediately afterwards and the Lowe's associate told us to "let it set overnight." The next morning is was at room temperature & went to the store to inform them to pick it up & receive a full refund. We were informed that it had be returned within six hours, so we had to 'eat it' despite going over their heads. We put it out in the trash later that month. After 18 months we decided to give them another chance & went to purchase a electric range that plugged into the wall with no installation required. We gave the associate the dimensions, and then he said that we would have to spend an extra fee to have installed & to call them in the event there were any questions (?). Two days later, they arrived with the stove and upon seeing what we had in our home and without unpacking the item, both said "they sold you the wrong item," to which we said "put it back on the truck & take it back." The next day we asked for a refund & Lowe's gave us a 'song & dance' saying that we'll receive a partial refund! (?). I asked the associate at customer service for the phone, and told whoever was on the phone "please refund our money," and we were informed that we would indeed get a full refund. Here is the text of the letter ftom Lowe's/Synchrony Bank:
We resolved your dispute claim in the amount of $2319.62 on 01/22/2026. A credit of $2319.62 has been applied to your account.
What's next? Please allow 3 business days from the resolution date for the amount to be credited to your account. You can expect a letter with additional details soon.
We appreciate your business and hope you continue to enjoy your MyLowe's® Rewards Credit Card.
A week later, we received another letter informing us that we were still liable to pay $1,362!!! They can f--k off!
We then cut up our Lowe's cards and we were exhausted having to go through especially since my wife and are undergoing radiation & chemotherapy.
Save yourself the aggravation and stay away from LOWE'S!! GO TO HOME DEPOT! read more