I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Today we came to visit my husband who had surgery. My 14 yr old was with me. They told her she has…read moreto be 18 to visit. They could have told us that on the phone and saved us a 6 mile trip but it's loyola and they don't do anything to make your visit pleasant. They would not even let her sit in the lobby. We had to turn around and leave. I don't know why this hospital is so terrible, not family friendly, it's a shame. Terrible hospital. I need my ppo insurance again so I can attend Northwestern where they treat you like a valuable human.

This doctor has been my husband's primary doctor for years. We travel from Arizona to keep our…read moreregular appointments. He is caring about your health. He makes extra effort to visit and check on you when you are hospitalized. Also, when you call him with any questions, he actually calls you back with answers. He is an awesome doctor who has wonderful bedside manners! Highly recommend him.

My Head and Neck cancer was diagnosed by a doctor who did not follow up and it grew to a large…read moretumor 7 months later! I was referred to Loyola University Head and Neck Dr Borrowdale and he saved my life. He did the full tumor removal within two weeks of my first visit. Nine hour surgery to take out the tumor and do a face and neck flap to remove it and cancerous lymph nodes! 2 years later I am Cancer free but do have Lyohodema due to the lymph glands having to be removed! Loyola has the best Head and Neck Team. I had Radiation and chemo to kill any remaining cancer cells but today I am alive and can swallow, chew and eat! I had a feeding tube during my treatment but never used it. Don't wait for weeks to get treatment, Loyola takes care of cancer treatment quick and gives you the full team approach with everyone working together to help you. Great nursing staff and very responsive PAs that follow up with my doctors on any request I have had over two years!

The doctors are professional, great. The front desk staff, not good. They are talking about…read morepersonal things, not checking patients in quickly. It's a bad look for the hospital. I experienced this in General Internal medicine. Too many side conversations about outside work. Not enough checking patients in quickly and courteously. I feel like I am interrupted their personal time. Loyola needs to nip this in the bud.

Under the Obama administration I spent eight years on a waitlist hoping to see your physician, but…read morenever accomplishing that task. He created so much bureaucratic red tape that it made it impossible to utilize the VA healthcare system, and making me despise this hospital. Six months into the Trump administration and he undid those changes, in addition to implementing The Mission Act. Hines VA has become extremely efficient and much more impressively Ron. I still had some negative experiences here, but overall I've been impressed with the dramatic improvements and level of care I have received over the last four years. I've been able to get medication, see specialist, get MRIs, and treatment that I have never been able to receive at the VA hospital before. It's not perfect, but it's become pretty damn impressive! Enough so, that I needed to amend my review so that people understood how much effort was put into the complete turnaround of this facility.

Like most VA it's horrible. They cancel appointments last minute regularly and then they lie to…read moreyour face and tell you they called you. Even though we can all look on our phones and show them they are wrong they take no responsibility. I'd say understaffed but it wouldn't matter because they have the laziest staff you can imagine so quantity doesn't really help. It's very normal for the bargain bin doctors they have to just not show up to the patients appointments they agreed to and they suffer no consequences. Terrible hospital but again on par for horrible VA care. The entire hospital and system needs to be gutted and redone you can't salvage these people working there because they are the bottom of the barrel. Expect to be treated like garbage not listened to or even given basic care. Thank you for your service, here's the trash bin.

Two highly enthusiastic thumbs up!…read more I saw Dr. Jones today to ask about getting my tonsils removed. I've seen a lot of doctors in my life, and this might just have been my best doctor visit ever. Dr. Jones has the kindest demeanor you could ask for, and was extremely thorough in the warnings and information he gave me about the procedure. I actually felt like he listened to me and genuinely cared about my concerns and about my health. This is the kind of doctor you always wish you had. I'm actually kind of excited to come back for my surgery in January! How often can you say that?!? In short, if you're looking for an ear nose and throat doctor who is kind and competent and will treat you like a human being, look no further. This is your guy.

My husband and I saw Dr. Jones in March 2020, and it's been a nightmare ever since. We were both…read morecharged a SURGERY CHARGE of $1300 each. We were not informed by Dr. Jones or his staff that we would be charged for this 1-minute look in our nose. I repeatedly called Loyola and Dr. Jones' office to no resolve. Dr. Jones did not inform us that looking at our nose would cost $1300 or considered a surgery. If he said surgery I would have stopped right there and said no, I need to talk to my insurance company. I did ask him why since we had CT Scans why couldn't just look at that. He runs up the bill with charges we were not aware of. He will not return all phone calls. His office states the doctor has no idea that there are charges for various procedures. I'm questioning if this is a violation of the False Claims Act but Dr. Jones has not returned my calls to discuss this.

Don't go here unless you want to be forced to take IV fluids when you don't need them by a bitchy…read morenurse who won't take no for an answer, & then having to put up with their shitty attitude because you wouldn't do what they said. They offered oral meds only after I told them they weren't giving me an option to chose what I wanted. I clearly wasn't dehydrated nor in a severe state. I said I didn't want an IV & got poked 3 times, after I said I didn't want to be poked again, the bitchy male nurse came in saying they lost my blood samples and they needed to draw blood again. Again, wouldn't take no for an answer and kept wanting to forcefully give me an IV, after the 3rd time he drew blood he kept the IV in!! Even though there was nothing connected to it. Just had to have things his way. Never going back here again. They also took like 3 hours just to put me in a room.

I have been getting treated at Loyola for many years. Two weeks ago I decided to take my mother to…read morethe hospital and the Doctor who treated her was such a B. She basically said my mother had nothing and was lying and had a really bed attitude with me after I told her that if her behavior wasn't very professional and the triage nurse left my mother's arm very bruised which till this day it still hurts.at some point I thought this was a very good hospital and it was also filthy. Bathrooms had blood.

I had average expectations for visiting this Dr. I've been to enough Drs offices to realize they're…read morejust as human as the next guy. What I do expect is professional courtesy. What I will definitely not tolerate is rudeness and eye-rolling when I ask a question. As a parent, I am an advocate for my baby's health. Expect questions. WARNING: Dr.'s are a dime-a-dozen. Save yourself the aggravation of dealing with rude, unprofessional people. I won't even get started on my experience w/ Carol who works the front desk. She actually asked me "what's your problem?!" And I was just asking her questions. When you're trying to wrap your head around an illness that your baby has, why would your professional response be like that? There are so many good Dr's out there. Find a group that actually treats you with professional kindness. Dr. Liszek et.al. is NOT THAT OFFICE!

I would like to say this hospital has helped me alot when I was in with the door room with them I…read morealso love the php they are so nice and helpful and help u when u need it yes they will be tuff on u when ur not being nice but it's for ur own good I love this hospital

This place deserves a ZERO rating. It should be out of business. My daughter was transferred there…read morefrom St. Joseph's in Joliet. After reading the reviews I didn't want her at Riveredge, but the hospital staff told me that Riveredge was the only location that had an available bed. Both my daughter and my experience with this place has been horrible. My daughter is currently there as I write this message. Her being there has kept me up at night. my daughter has gotten into two physical altercations and my daughter is not a fighter. She told me that a girl just walked up to her, punched her in her face and jaw, and it was swollen and she was in a lot of pain. No one from the facility called to tell me that my daughter was involved in an altercation. I had to hear from my daughter when she called during their one hour phone time. I've left over four messages for her therapist. No one has returned my call. I've also left messages for the nurse and the doctor. I just want to get a status of my daughter because she's been there over 10 days. I have to call multiple times before someone will even pick up the phone in the adolescent unit. you phone just rings. And when I am talking to my daughter it's very loud and kids are in the background cursing and yelling. This place is very unorganized. There is no way the kids should be touching one another. My daughter says they're allowed to say whatever they want, which includes profanity. They're allowed to comb each other's hair. There seems to be no rules at this place. I don't know how my daughter could possibly walk out of here better than she was when she went in. This is not the type of care I had in mind for my daughter. I can't wait until she is released. no circumstances will we ever foot in this place again?