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    Vacasa North Carolina

    1.5 (19 reviews)

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    Kirbi W.

    I rented the Zen Retreat located in Newland NC. It was booked through booking.com. Renter beware: The site clearly states pets welcome and no fees. After payment went through I received an email asking me to sign the North Carolina (NCC) Guest Agreement. I looked into it and it said only 1 pet allowed. After emailing and asking about the pet policy because I had two dogs I was given a generic email with no answer. I called and spoke to someone at Vacasa. The lady informed that only one pet could come and that I would need to pay a pet fee. Very confusing as the site CLEARLY says pet(S) and no fee. After telling her the website says differently she asks someone at the office. She comes back and tells me that I can have two dogs come but will need to pay not one pet fee but both. This makes zero sense and I wasn't going to have to pay a pet fee when it was just one pet and now I have to pay twice. On top of that I never received another guest agreement to review. I called booking.com after trying to cancel and only being given part of my money back. Booking.com agreed with me and said I should not be charged. They also sent a request to Vacasa to give me a full refund. I have emailed Vacasa, called Vacasa, and text their customer services for over a week with no response. I have now had to get the BBB involved as well as my bank. This is a sketchy company....look at the reviews. They false advertise and do not fix mistakes.

    Ants

    Nice location. Pickleball courts. Poops. Nice beach. Close to wild horses. Unit had private pool

    BEWARE!!! BED BUGS!!! Please look at everyone's reviews. it is very important. My children and I stayed at a Vacasa property called Eagles Nest in Corolla NC. We stayed three nights. I contacted Vacasa because I was devoured by bed bugs. I showed them numerous pictures of my body with hundreds of bites. They claimed that an inspection was done and found no bed bugs. That was a total lie as I have no bed bugs in my home and didn't stay anywhere else before the Eagle's Nest. They just didn't want to agree that there was an infestation of bed bugs in one of their properties. I made several calls (was hung up on once, and left on eternal hold on another) to try to get justice in this regard. I am furious with this company and will continue to right as many negative reviews that I can. I am currently researching lawyers to assist. They can not continue to operate in such a negative manner. Please find another company to use. DO NOT USE VACASA!! You will be disappointed. Also, the hot tub jets were not working and the temperature didn't get above room temperature. The Teflon coated pans were scratched and beyond use. The plastic ware was very old and stained. The A/C did not worked correctly. We were burning up!

    Urine stained mattress
    Anja B.

    Stillwater's house in Rodanthe was filthy, in disrepair and unsafe. Management has been unresponsive. Stairs to house have a broken board hidden by a mat, old clothes under house, dirty crusted grill, house smelled of fish, kitchen wastebasket had "fish juice" in bottom of can making the house stink, screens have head sized hole, sliding door in king bedroom doesn't open, living room blanket has crusted food on it as well as blanket in kids room, mattress in twin room was found to have a gigantic pee stain, mattress pad is stained, carpet is filthy with large stains, leaky bag of melted taffy in cupboard. Maintenance man showed up unannounced and was working on house while my sister was sleeping inside. We then checked the windows because we felt very unsafe and it was found none of the windows were locked. Terrible experience. We saved up all year to go and this is what we got for $3700 for 6 nights.

    Avoid Vacasa realty

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    2 years ago

    We were roach infested in Rodanthe NC and covered in poison ivy from the pool area! Vacasa did NOTHING to rectify the situation!

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    3 years ago

    Nice house. Poor Vacasa service.

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    Outer Banks Blue Realty Services - Kites at Jockeys Ridge during the Christmas tree lighting

    Outer Banks Blue Realty Services

    (168 reviews)

    Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

    I wrote an honest review about our experience and the property we rented. they deleted it off their…read morewebsite. The house was dilapidated and so many things were broken. showerhead was absolutely disgusting and the shower curtain rings were rusty. hot tub was filthy we had to wait several days until it was cleaned and we could use it. The door leading out to the balcony wouldn't lock and we had small children with us. Our complaints were legitimate and instead of acknowledging it and apologizing, they delete our comment. wont be using them ever again. What a scam.

    Sun Realty - And more roaches!

    Sun Realty

    (89 reviews)

    I have had wonderful help booking a house over Thanksgiving. Jennie May was so helpful. I think she…read moremight have been as happy as me to get the house. Wonderful.

    After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

    Beach Realty & Construction & Kitty Hawk Rentals - Disgusting kitchen at the Swan Shack!

    Beach Realty & Construction & Kitty Hawk Rentals

    (40 reviews)

    This rental organiztion has horrendous customer servious. Terrible communication and at times is…read morerude, all while cloaked in "southern sweetness". They price gouge, change prices on platforms (check booking and VRBO for cheaper rates), and increase rental fees 125% for the same week a year later. They will bounce you around from different customer service agents, when you call back they will find notes "confusing" and refer you to manager's voicemails with very slow turn around time. It is less expensive to book through VRBO. I do not recommend renting through them, they work for the property owners and not the renters. You have more support and protection booking through VRBO or BOOKING.COM. Linens not included. Fees egrigious. I have never had this much runaround at any other OBX rental agency. Oh So Sandy in particular, is a TINY flat top, with a very small shower that has exposed plumbing. It does not have a dishwasher, or laundry. There is no bathtub. The backyard is fenced in, however it is full of spikey foliage which will get in the pads of your dogs feet. The grill was dirty, the outdoor shower VERY rustic and dirty. For the amount you would spend on this place, there are far nicer places in the OBX.

    Here is a review of our stay at Sunday Drive, 6309 S…read more Virginia Dare Trail, Nags Head, NC from August 2 through August 9. 1. Sitting at the dining room table, the view of the ocean and skyline was cloudy and unclear. In addition to the glass being dirty there was condensation between the panes of glass. 2. One of the pickets on the upper deck was loose. We called Beach Realty and they sent someone out who nailed it down and checked the other pickets. 3. The microwave over the oven didn't work. 4. Concerning the refrigerator, everything in the back of the top three shelves froze. 5. The propane tank was empty. We went and purchased propane but the grills still didn't work properly. 6. The lighting under the kitchen cabinets didn't work. 7. Two shelves in the refrigerator door were either cracked or broken. 8. The instructions on the toaster were undecipherable. 9. The dining room table is tacky. 10. The top dishwasher rack doesn't stay in place. You must hold it in place in order to load the bottom rack. 11. The kitchen floor mats are unattractive and don't match. 12. The large canvas photograph in the main living room is woefully faded. 13. There are approximately two dozen nails on the front steps and landing that protrude and should be hammered down. 14. Some of the blinds in the top floor master bedroom were broken. 15. The kitchen trash can is flimsy and there is no space for it. Unfortunately, the floor plan is such that there is no stairway from the upper floor to the bottom level. To get to the beach you must exit through one of the two bedrooms on the middle floor, or walk the stairway to the garage, and then out to the beach. Furthermore, there is no community bathroom on the top floor. Anyone eating or relaxing on the top floor must share the bathroom with those sleeping in the upper master bedroom.

    Southern Shores Realty - The bowing of the ceiling confirmed this was an old problem!

    Southern Shores Realty

    (69 reviews)

    This was our first time renting with Southern Shores, after renting with another company for 18…read moreyears. I wasn't sure what to expect regarding cleanliness and the rental property being in good condition. What a pleasant surprise, all exceeded our expectations. Staff was friendly, knowledgeable and quick to answer my questions after checking in. We will definitely be renting with them again! Linda & Gary Woodruff Stokesdale, NC

    Southern Shores is a 4 . . . Jus' Ducky is a zero!…read more Southern Shores, and in particular, Lori Payne did the best they could to manage and, when possible, mitigate the issues with our rental house. Some issues should have been identified by the cleaning staff before our arrival, however. I do NOT recommend Jus' Ducky (12 Ocean Blvd) as a rental property. This house is not in any condition to be rented. The owner made minor updates to two bathrooms this year, but they have significantly bigger issues with AC, insulation, deck, furniture, etc. from many years of owner neglect and lack of investment/maintenance. Several service members also made unsolicited comments that the house was in poor shape, shouldn't have been rented, thought we might be moved to another house, etc. Chelsea (Southern Shores maintenance), and the teams at R. A. Hoy and KICZ were responsive, polite, and knowledgeable. When we were several hours into a loss of all electricity with no AC and no food (we kept delaying our restaurant reservation to celebrate a 45-year wedding anniversary--eventually we ended up with all restaurants closed and we still weren't any closer to a remedy), one of the guys from Hoy invited us to come to his home to get a bite to eat and a break from the heat--we declined, but appreciated his offer--very kind). The owner refused to take ANY responsibility for the many hours/days of our vacation spent dealing with maintenance, the electric company, HVAC and related issues. Ultimately, Southern Shores stepped up and provided a small financial remedy which we greatly appreciate. Although I will never rent this house again, I will certainly rent from Southern Shores in the future!

    Atlantic Realty of the Outer Banks Inc - Dirty underwear

    Atlantic Realty of the Outer Banks Inc

    (21 reviews)

    We rented this property a year ago when it was with Vacasa 9639D E Nansemond Street Nags Head NC…read more 27959, and it was amazing, older but price was right (just over 4K) The management changed this year after we had our reservation through Vacasa and we searched and found the home again with Atlantic Realty. We ended up paying an extra 1k to rent it. When we arrived there was a tip envelope on the counter saying the home had been cleaned and inspected but clearly it wasn't because there was items from the prior tenants stored all around the home and it was dirty. Extra beds on the patio, baby gates out front by the outside shower, someone's underwear, socks and bra in the drawers, moldy shower curtain, dirt under the beds. We called housekeeping number on the envelope but there was no answer. When we finally did get ahold of someone they came and picked up the items outside. For more than 5k for the week I expected better not worse. We loved this place last year when we stayed here but we are already planning our next home and going back to Vacasa.

    Homeowners beware. This company and its owner will hold you hostage if you want to back out of…read moretheir contract that you should know is a 2 year contract -- they never informed me of this and I had been with them for a very long time. They started getting very lax with renting to more people than my house held and pets were in when I was not pet friendly. My rates were considerably lower on the local comps. They used to be a very on the ball company but a new company took over and they just lost their touch w their client/homeowners best interests. . The owner is extremely condescending and his only explanation to me was "it was that time when I should have read the fine print" regarding his roll over 2 year contract. Which by the way was stated as the last 2 sentences in his lengthy letter regarding their wonderful job they did during Covid keeping homes clean. The letter went on with paragraph after paragraph then slipping in 2 sentences in referring to the new contract --. He's one sly Fox. Beware. There are many other reputable honest real estate management companies in the OBX. Do your homework and read the fine print

    Mike & Stacy Siers - Outer Banks Realtors Mike and Stacy Siers

    Mike & Stacy Siers

    (1 review)

    Not impressed whatsoever, I would be very cautious for people who read this looking for a realtor…read more Do your research and certainly look elsewhere. This has to have been the worse experience out of all the homes I have purchased. Its extremely frustrating that he received what he did from the sale of the home from what very little effort he put in to the sale. The communication was absolutely terrible. Repairs needing to be done to the home he facilitated absolutely nothing to help. My experience and purchase was a free paycheck to him. I will never use him again and the friends and family whom are in the area I will direct elsewhere.

    From the owner: Real estate is an investment that Michael Siers takes seriously for all of his clients whether they…read moreare buying or selling a home, and he excels at customer service and negotiations to ensure success. Prior to relocating to the outer banks, Michael was doing residential custom construction and continued to do so working with one of the most reputable builders. Mike is clear when communicating and uses his extensive knowledge of market trends to make sure all clients are informed and make confident decisions and even authored a book about selling homes, providing the do's and don'ts and how to get the most money. He is enthusiastic and has experience with a broad range of listings, and those that choose him as their realtor appreciate that he is proactive and strategic when it comes to marketing. If you want to make the most out of your next real estate investment, Mike will listen to your goals and design a solution for your sale. Whether you are buying a new home, or selling yours, let Mike and his team assist you today!

    Vacasa North Carolina - realestate - Updated May 2026

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