It's so bad, starting from the "check-in" process. We stay in the same condo building every time we go but this is the first (and last) time we dealt with Vacasa. First, you have to check in at their office. We get there at 3:30 and there is over 100 people in the parking lot, waiting to do the same. The office was supposed to open at 3. Did not open until 4. Now, they don't actually let you in the office because of COVID, so they open the windows on the side of the building and ask you your name. It seemed like we were purchasing crystal meth. None of the staff had a mask on so not sure why they are blaming COVID for not letting people in the office. Anyway, I get to the window and of course they dont have my "packet", which is 2 parking passes and the key fobs to get in the garage (when we stayed in previous condos in the same building, all of this was waiting in the room--just needed a code to get in). They scramble to get the packet put together. Then we get to the building, way down on 1st street. The door lock is incredibly difficult to use. Few minutes each time to get it to open. Oh, and a few bags of dirty laundry are at the front door. Now, we get in and wow, is this place gross. The shower door is broken. The bathroom smells of urine. The remotes are all very sticky. The sheets have stains, one of them being fecal. One of the sliding doors to the balcony is broken. The carpets are filthy, as is the balcony. No toilet paper. Various lights do not work. Check out. We wanted to leave early but the office does not open until 9. We tried calling the local office, and texting, but the system would either hang up or circle in loops with non-helpful information. The dysfunction of this place should be taught in business schools. It is chaotic and borderline criminal. read more

My family has booked several vacations through Vacasa, so we have been loyal repeat customers for them. However, my most recent experience was one of the worst I've experienced in any kind of booking arrangement to date. We booked a week long vacation for my family of 4. We had to cancel a week later due to a miscommunication with the group, and it was stated to me, we'd receive a refund LESS a booking fee. Well, this booking fee was nearly $180!! I booked it all online (no Vacasa staff involved,) and with only a week surpassing before cancelling, they were unwilling to work with me in making an exception and refunding us our entire deposit (after several emails, phone calls, etc.) I am infuriated at the level of customer service. At the very least, offer a credit towards the next booking - this would have been satisfactory. I will not ever be booking with Vacasa again due to their shady dealings, and I will be reporting them to the BBB. The "policy" they kept making reference is nowhere to be found in my confirmation, either. TOTALLY disappointed in such a large company - they should know better. read more

Look elsewhere. Completely disgusting carpets in a beautiful apartment. We spent over 7K for a week rental from Vacasa in Belmont Towers Ocean City Md. The apartment was not clean prior to our stay even though they say they could not give us our apartment due to a Covid outbreak and the needed to "deep clean it". From disgusting toe nails on bath mats to BLOOD on mattress covers , comforters, this place was an absolute mess. I waited for 3 days for someone to come and clean the place and all they did was give me a vacuum to do it myself. They said the maid was not comfortable with cleaning in front of us since she said she is concerned about COVID. The codes to come in and out do not work and the remote control to park didn't work either. NOBODY came to help us at all and the cherry on top was being startled awake close to midnight by the security guard blaring in the loud speaker (used usually to alert about fires) to announce that someone had parked in the wrong place and the car was going to be towed away. Literally a nightmare read more

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Horrible customer service. No one is allowed to check in at any of their offices prior 3:45pm. Upon arrival at the office mid August, check in was a folding table set up outside the vacasa air conditioned office. There was at least 30 clients standing in 87 degree heat to receive an envelope with keys, nothing more. We get to the unit and it was filthy! I called Vacasa who said they'd send someone to clean it. I told them this is unacceptable as it should have cleaned prior to us receiving the keys. The cleaning guy got very nasty with me as I asked him if he was the one who was here to clean it prior to our arrival. He said yes. I told him there was no cleaning done and he said he can just leave, after me expressing my disgust as this was the first day of our vacation. After the cleaning crew left, I called Vacasa again as there was still filth on the floors. We ended up cleaning the unit ourselves as Vacasa never came back to clean appropriately. Cleanliness is extremely crucial especially with Covid. Shame on Vacasa. Never rent thru them!!!!! Pics are of what vacasa provided us with in our unit upon arrival. read more

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I have been going to Ocean City for over 50 years. For the last 20 years I stayed at homes on Sunset Island. This year I rented 1Beach Side Mews (a six bedroom rental) from June 18, 2022 to June 25, 2022. I paid $11,781.18 for the week. The rental was rated on Vacsa's 9.5 out of 10 stars. I was expecting a clean upscale rental given the amount that I paid. Bottom-line is that the property's main living area was very poorly maintained and under equipped . Major issues with main living area: 1.) Dining room was very dirty. The sitting chairs were terribly stained. The rug was stained and the edges were curling up (a danger to small children). 2.) The living area did not have enough lighting, especially the game area. Again, the rug was dirty. And, the furniture needed to be cleaned. 3.) The kitchen was a joke. It was under stocked in terms of cooking tools. There were no pans, only 2 pots, no ice cream scoop, no strainers, no measuring cups, no mixers, no serving dishes, insufficient number of forks, knives and spoons for a family of 12, etc.. The stove was physically damaged. We did contacted Vacasa, the property manager, several times during our stay. It took 6 days for them to respond to our first call. I did contact Vacasa after the stay. They rewrote my narrative and said the problems were mine. They did not accept responsibility for poor management. read more

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SOOOOOO pissed at this company. I booked a house for July 2024 in october 23 and Jan 24 they cancelled my reservation saying the owner cancelled the booking (over 2 months after booking). We booked caterers and others and sent invitation for an anniversary event with family and they didn't have other inventory to offer that was comparable. Refund yes but no cancellation fee or compensation and now we have to wait for several thousands of dollars in refund. Never again. read more

If you own property in the Delaware beach area, avoid Vacasa like the have tha plague. Bait and switch. No answers when you need them. Agents and management hide behind emails. Will not return phone calls. Dissemble and obfuscate. Noe for the bad part....... read more

Rented townhouse at Mallard Lakes in Selbyville DE. The house itself was OK but customer service was terrible. Wi-Fi password didn't work. I contacted them through text and they tried to blame me. I'm in IT so I know what needed to be done. They said that hey would escalate to local support. Local support didn't call or come. Contacted again and they said they would look into it. 4 days later I contacted them again saying obviously you have no intention of fixing it and all I got back was oh well. I'd like to give it a higher rating but with that attitude and service I can't. I don't recommend using them. read more

Booked via the Marriott Homes & Villas site After a 13-hour drive, we arrived at the property and upon entering were hit with an awful smell that I could only describe as something, or someone had died. As best as we could tell, something had died in the wall between the kitchen and living area. We opened the windows, despite sub-freezing temperatures, and tried our best to air it out. As we began moving our belongings into the various bedrooms, we noticed how absolutely filthy everything was. There were layers upon layers of dust behind furniture and on the ceiling fans, bizarre stains all over the carpets, what appeared to be food or blood spray on some of the walls, food crumbs under the beds, etc. etc. By this time, my mother was feeling nauseous (from the odor) and took a seat in the kitchen. I went to pour her a cup of water and upon turning the faucet on found that the water also had a putrid smell. My youngest daughter has allergies, and my mother has a rather severe heart condition - neither were doing well after only 30-45 minutes in the property. In totality, it became clear that we could not stay at the property. Despite our exhaustion and the late hour - I called Vacasa to report on what we had walked into and request that other accommodations be made. I will summarize what happened next: - Contacted the number provided to report what we had walked into and ask for another property - Person stated that they would send someone to inspect the property and get back to me - After not hearing anything for some time, called back and the agent said their 'inspector' was in the condo and reported that nothing was wrong with the property - Went back into the property and talked to the inspector, where he agreed that the property had a 'lot of issues', including a foul water smell and that nothing had been cleaned for quite some time. Stated that he could not smell the dead animal odor, but that it was probably because had a cold and stuffy nose. I would say that he appeared to confuse the dead animal smell with the water odor. The inspector seemed hesitant to admit that something had died in the property. - Inspector was surprised that the agent I spoke to had told me that he said nothing was wrong - Inspector said that he needed to wait for a manager to arrive - Waited in the property with the inspector for a significant amount of time, while he kept saying his manager 'should be there at any minute' - Again, we had driven over 13 hours, it was late and very cold (close to 0 degrees Fahrenheit). Had my two kids and mother waiting in the car this whole time and finally had to leave to find them something to eat - Sent pictures of the property to the Vacasa agent via text, as requested by them - While at dinner, the Vacasa agent stated they were working on a refund and would get back to me - Not long afterwards, someone from Vacasa called me to say that their local manager had been to property and stated there was absolutely nothing wrong with the property and they would not be refunding any money - Asked to speak to a manager, who was incredibly rude and restated the above. The manager stated that their policy is such that if the local manager says there is nothing wrong, then they do not provide refunds - I told her that either the manager was lying or there was a breakdown in communication and asked that she provide the number for the local manager who had supposedly visited the property and deemed it perfectly fine. She refused, said I was not allowed to talk to the local manager and there was nothing more that could be done. She offered to refund cleaning fees only. - At this point, it was late, extremely cold and I was sitting on the side of a road with no place to stay and a loss of $3,670 - Goes without saying that my daughters and mother were quite upset - Called Vacasa back and while on the phone with them, the local manager (Kyle) called to talk about our issues with the Treehaus Lofted condo - The manager stated that he understood that the property had a lot of issues, that it was not 'their greatest' property and would try to find something else for me. Given the hours of time trying to rectify the issue and my experience to date, I told him that my preference would be to get a refund so that I could go somewhere else. The manager stated that he did not have that authority - only Vacasa did and they had already refused to refund anything other than the nominal cleaning fee. - We had no choice but to accept a move to a new property, which also had several issues, but nothing dead inside, so that was a plus...I guess In the end, we decided to shorten our vacation and leave early. Vacasa has refused to offer any refund and/or compensation. I paid $3600 for a few days in a disgusting property. Do not, I repeat, do NOT rent anything from Vacasa. Beware that Marriott's Homes & Villas site uses Vacasa to manage some of their properties. My suggestion is to avoid both. read more

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1. Promised revenue will be high and stress low; Received high stress and low revenue. Rates set too low for market 2. Several complaints from building management; Linens being left for days outside unit door 3. Several complaints from front desk staff: Guests not knowing details about property. 4. Owner received calls on building entrance systems from guests to be let into the unit. 5. Slow to no communication on issues 6. HVAC left on during extended periods between guests 7. Door left unlocked between guests read more

Customer service people were excellent but the property was way below average for the price. The floors were sandy, the dishes weren't put away and the kitchen amenities were all low quality like yard sale castoffs. Plastic furniture on the balcony and an uncomfortable living room set. To make matters worse, the air handling unit serving more than our unit was located in the master bedroom and noisy. We'll never rent from them again. read more

DISAPPOINTED Reserved a booking for another property at the Inlet, the day before checking in I was notified that the booked reservation was canceled due to property damage. The floors were being replaced. They moved us to the Time-N-Tide condos. I totally understand that it was out of everyones control, and I was happy to be moved to the new location without any hesitation on mine or Vacasa's part. However, once at the new condo, we were harassed by two occupants that live here, condo #1 and condo #3 because we had our Service Animal with us. They called the property management and informed them that we had him with us as well as CONSTANTLY, looking at us every time we were outside with him. The two women even approached us nastily and questioned us about the service animal. She stated that we needed to take them somewhere else to use the restroom and requested that we show our paperwork for him. Proceeded to tell us that we lied on the application, and we were required to inform the property management that we were bringing him. I had informed Vacasa that we had our service animal with us, and they were completely understanding and accepting of it. They had zero issues with it. I want to inform those staying here with service animals, that the occupants in the above listed condos are NOT FRIENDLY towards it. It is unfortunate that someone with a service animal would be made to feel this way and gets treated so unfairly by others that CLEARLY do not know the law and regulations when it comes to service animals. This situation has made my family feel uncomfortable and due to this we will not be booking here again.Now onto the condo itself.. upon arriving one of the toilets was broken, only one tv would work, the coffee table leg was broken and kept falling off, the railing outside on the private balcony was literally about to fall. We were on the second floor. I called and reported it and the maintenance man came out the next morning to fix the toilet and the railing. We noticed there were bug/ant traps everywhere. I wasn't trying to be picky so we just left them alone. However on our last night there, when we came from dinner there was a TON of ants in our children's bags and all over the walls, floors and beds. So much that we packed our stuff up and left that night. The property management or owner need to handle these concerns. read more

I would encourage home owners to stay away from Vacasa. They are awful and do not communicate issues with homeowners. When you have issues you end up going round and round with customer service and the local office The house manager that eventually contacted us to try and resolve our issues became very unfriendly, short and unprofessional once we vacated the property. We left after only 2 days of a 7 day rental because the conditions in the house were so bad. Issues including stained linens, towels and comforters, mold in bathrooms. The hot tub at the property was dirty and did not work. The lawn furniture was filthy. The worst part was finding bugs all over several beds! I will never rent from vacasa again. FYI, the property we rented was in Rehoboth Beach De. read more

Dirty, not enough linens, beds missing sheets and pillowcases, no starter pack as promised (so no toilet paper upon arrival), wet towels in pile of closet. Balcony door from living room broken and could not be used the entire week we stayed. Local number will not call us back once the door was inspected and said needed replacement. No local rep called us once we checked out hoping we'd forget the experience! Only way to contact VACASA is by phone and always told they are in meeting. Called 9 times (9 meetings???) How do you contact a local human? Will not book with VACASA again because once they have your money, you are ignored. read more

Should be zero stars. This company is absolutely useless if you have any issues whatsoever. They will promise to take care of a request like missing bedding or towels and then completely blow you off. You call back when the sheets don't show up and they say, oh sorry, can't do anything now because it's after hours" and then do the very same thing the next day. This is after waiting on hold for ages to get through each time. So infuriating. read more

Better off to contact the owner than vacasa. They charge you fake "fees" for services they do not provide nor do they reimburse the owner for, such as the cleaning fee. Also would for-warn you to not believe the reviews, as they remove the ones that aren't advantageous to them. read more

I second all the poor reviews of VACASA. They are worthless. We recently rented a house in Gulf Shores, Alabama, which was very expensive. There were several issues with the house, and when we tried to contact VACASA, there was either no response, a robot response that didn't answer our question or try to solve our problem, or we were left on hold and finally had to hang up. There was a number for a "local agent," but when we called, we did not get someone local who knew the house or even where it was. We paid extra for "management" and got nothing. If you are going to rent a house through Airbnb or other sites, but sure and check to see if VACASA is listed as their management. If so, try your best to rent the house another way, like through the owner themselves or a local real estate agency. read more

AVOID AT ALL COSTS! - 0 stars (required to give at least 1) Room was trashed and obviously not cleaned on time for checkin at 4pm. Called 1800 vacasa corporate hotline to see what was up, and got the run around. Eventually ended up on the phone with Jason, the manager of the property, who offered up $20 for dinner and acted as this were standard operating procedure. Meanwhile we're sitting outside with our luggage with nowhere to stay for hours. We finally get in, and this place looks like a college frat house that tried to clean up for parents weekend. All three bed frames were broken; they sagged to the floor. Almost every wall and door are streaked with some brown substance that looks like feces. There's a smell that cannot be placed, but it is awful. We spend the morning hours of day 2 going back and forth with Jason again who's only goal is to keep as much of your money as possible. He tells me that we'll get a minimal refund for the beds, but that the streaks on the walls are acceptable because he tried himself to go over them. The beds will be fixed "some time today." I tell him we'd like out, that we'd pay for the first night, but we're not staying there any longer. Jason continues to try to persuade me that the condo is acceptable, and puts his foot in the ground that he's not budging on any refund. I tell him he should be ashamed of himself for the service/quality provided so far to which he replies that he's not; he stands by the state of his room and service. He has no interest in working with you, just keeping your money. The only remedy this company knows is a back and forth text conversation requiring pictures for nickel and dime refunds. Their business practices are borderline criminal, but they can get away with it legally so long as they make a "good faith effort to remedy." Thankfully, Carlos and Miriam with Airbnb put us up in a new place. If you're in Nashville, don't even waste time with anyone else. Go see Carlos and Miriam. AVOID VACASA! AVOID JASON IN NASHVILLE! read more

Property Managers were stingy, and unwilling to assist us in the issues we had when we booked with them. Stay Away.

I don't believe I'll ever be using this company again!! I recommend avoiding them whenever possible. I booked a weeklong vacation months ago. I drove for more than two hours to get here, already had the code to get into the unit sent to me, and VACASA CANCELLED MY RESERVATION - THE AFTERNOON I WAS DUE TO CHECK IN!!! They told me the sliding glass door wouldn't close on my unit so they had to cancel. They offered to rent another unit to me, but this new unit is in a much older building. It's miles away from the attractions that were in walking distance of the original unit, it's dirty, and I had to pay $50 for parking (parking was included with the first unit). Oh yeah, where I had ocean front, I now need to stretch my neck over the balcony to see the ocean. I had a king bed - now a full. Finally, no fireplace here - these are all things I'd specifically looked for when I first booked! read more

I usually don't do this kind of thing, but I just wanted to share our experience with Vacasa. We rented a condo at the Summit Condos in Panama City Beach, Florida. Room 1211. When we arrived to the unit we were met with a very unpleasant smell. The unit floors did not appear clean and there were excessive stains of mold and mildew all over the ceiling in the living area and bedroom, corner upon entering the living room and all around the bunk beds and even on the sheets. We immediately texted pictures to the number we were given to report problems with NO response. We decided to stay seeing that we were 4.5 hours from home and had already paid $1000. Our second evening, our door opened and it closed and our 5 year old said she saw someone. My husband goes to the door and a man asked if we came out of 1211. He stated the owner told him no one was supposed to be there and he was given the code to stay. We immediately contacted VACASA and there were lots of excuses then we addressed the mold and we were told we were offered another unit, which was a lie. We never heard from them. We also asked that the code be changed for our safety and it did not happened. We left a day early bc our 9yo was terrified someone would come in again and do something since the code had been given. Worst experience ever. I wish I would have checked in a little deeper to Vacasa. read more

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REALLY wish I had read reviews before booking. The cancellation policy is crap. Paid $608 had to cancel due to covid, got $184 back. Sure great you encourage people to read the cancellation policy before booking. Also make sure you can see the future and predict when you get sick. Next time I'll drive to the vacasa office and make sure to spread covid to them and see how that makes them feel. Customer service is horrible. By the look of most reviews many agree. Their generic response to everyone that is upset about it isn't even worth reading. Highly recommend booking with someone else who understands that we are all human. read more

My family and I were so disappointed with the Vacasa customer service in Bethany BeMach, Delaware. We rented 911Harbour House in Sea Colony. After a few days, our air conditioner stopped working. We called countless times, send several emails, and went to the Vacasa office twice. Despite that, no one came out to fix the issue. At the office, we were given a box fan to use for our 5 month old grandson. With temperatures in the 90's, we sent my daughter's family home a night early. As for a refund, we were told air conditioning was an "amenity" and we were only given a small refund for those days. Absolutely the worst customer service, especially when you're paying for a beach front condo. read more

Terrible customer service! We rented a cottage in Hatteras for a week in June 2024. They required 50% deposit = $3,385.87. 2 weeks later, they emailed us saying the cottage was sold and our reservation could be shifted to a number of other cottages of our choice. We chose a less expensive cottage by far and expected a refund equal to the difference in the 50% deposits = $1,456.94. BUT NOOOOO, their policy is to apply the FULL amount toward the new rent, so no refund at all!!! Pissed off!!! read more

HORRIBLE MANAGEMENT COMPANY! Do not use them to manage your property. They have hidden fees everywhere ( $100 to inspect fire extinguishers that we bought, $500 linen fee for linens that we own). No communication from our local rep despite repeated attempts to contact him. More work than if I was managing it myself. read more

Absolutely would not recommend booking anything through this company. Their reviews on the BBB are terrible, and our personal experience was awful. Booked a 2 week stay with them and 10 days before our departure date our daughter-in-law died suddenly resulting in an emergency c-section to deliver our granddaughter who has been in NICU 3 hours away ever since. Vacasa was notified immediately, but refused any refund unless they were able to rebook the property to someone else. This company and its homeowner took complete advantage of a family tragedy and that is just wrong. Never booking with this company again. read more

We were in Oro Valley, Rancho Vistoso for a two week trip to visit friends. Vacasa is the management company for this condo unit. Upon renting a condo unit #113B in Rancho Vistoso I was sent a code to enter into the lockbox to get the key but no instructions how to use lockbox. It was discovered the next day that they other code lock had been deprogrammed because it did not work. Maintenance had been out twice to work on the lock and realized that they needed to order a new lock because it could not be programmed. That had not been done so the code lock would not work. I tired the garage door opener the next day and it did not work, so I got a new battery and it then worked on and off again. Upon the maintenance guy coming to work on the front door and telling us that he would have to order a new one he worked also on the garage door opener. He deprogrammed the opener and then set back up and it then worked. With the front door not working with the key in the lockbox we continued to go in and out the condo with the garage door opener. Also, the sheets in master bedroom were just like sandpaper. Our problems went on for the first week were there and they did not have anyone that could bring us new sheets. The unit itself is rundown and needs to be cleaned from top to bottom. It is EXTREMELY DIRTY. Floors, carpet needs, furniture needs to be replaced (even though it says remodeled) it is not. Holes in the walls (2), blinds broken and raw wood seen on blinds in master bedroom. Coffee grounds were left in the coffee pot and blankets in the dryer. No information on tv and cable boxes to operate. It appears that Vacasa is the same everywhere and recently let a large number of their employees go. Things will get worse. We were unable to go anywhere else, because the gem show was in town and everything was booked. If you are looking for a clean place to stay this is not the one. read more

Have rented in Sea Colony for several summers now, but cleaning has gone down hill since Vacasa took over. Arrived at the unit to find sliding glass door covered in smudges. Would be a great ocean view if glass was remotely clean. Closet floor was covered in a thick layer of dust, hadn't been vacuumed in a long time. Emptied one of the trash cans to find the inside covered in mold. This is the second year Vacasa has failed to clean the unit. Makes me wonder what else they missed. Will not stay in a Vacasa managed property again. read more

Do NOT use vacasa. Heres a rundown of our rental in fenwick island, de. 1. Broken floor vent in kitchen floor with sharp edges. Within minutes of our arrival, our granddaughter came over to visit (she lives locally) and cut her foot and ankle on the sharp edges of the broken floor vent. 2. Refrigerator leaks - kitchen floor was wet with puddled, standing water(slip hazard). 3. NO internet OR tv. Vacasa rep said that's not their problem. After 4 calls we got a tech to come over. One of the outlets by the tv is broken so he left to get an extension cord but that didn't fix the problem. 4. Very dirty carpet. Looks like it hasn't been vacuumed in months. 5. No toilet paper, trash bags, 1 small roll of paper towels, no dish towels. Every rental i have ever been in has included these essentials. 6.Dishwasher was full of dirty dishes. When technician came over to try to fix tv (after 4 phone calls) he said the dishes were clean, but they clearly were not. While the technician was nice and tried his best, the rest of the staff is clearly on the defensive, and not helpful at all. Perhaps because they are constantly flooded with complaints? We debated between staying in a hotel and renting a house. We clearly made the wrong choice. never Again! We are paying $728 per night for a dirty, broken house. read more

I will never stay in a vbro/rental that is managed by Vacasa. The worse company I have ever had to deal with when renting from vrbo. Every phone call/text was a waste of time. They do not care about the people renting the property. read more

Rented a home in VT for a three day weekend with a group of people in their late 60's who were having a reunion. Was looking forward to spending the weekend cooking, eating and enjoying each others company for the first time on 40+ years. People were coming from various parts of the country. Got a call less than 24 hours before checking that the oven was not operational, which put a big damper on our weekend plans. All the shopping had already been done and paid for so we had to replan meals and start again with more trips to the grocery store and more expense. It took someone from Vacasa 5 days to get back to me (after numerous calls and texts asking to speak to a supervisor) and in their infinite wisdom, give us back $20 a day for the loss of this "amenity". That's $60 out of an $1,800 fee, about 3% of the total rental. Not sure about you, but I consider a functional oven part of a house, not an amenity. Will NEVER deal with them again. Be careful on other rental sites as they list on VBRO and others and then you are stuck. Much better to deal directly with the owner that a big, faceless corporation who only seems to care about the bottom line and doesn't care about their customers satisfaction one iota. read more

BEWARE of this outfit. They are a predatory outfit that manages homes for rent using VRBO and AirBNB, but their policies are horrific. Cancel at any time after 72 hours after making the reservation and forfeit 10% of the entire cost of the reservation, NOT JUST WHAT YOU PUT DOWN. The collect 10% down and keep it when you cancel the reservation even more than 30 days out. Beyond 30 days and they keep the whole thing. YOUR BETTER OFF AT A HOTEL read more

I used to live in Sea Isle, Galveston and attempted a rental yesterday in that neighborhood. Arrived to a home with no working AC at 4 pm, and no resolution. It was cooler outside than in the house. Thermostat was set to 60, but pegged above 90 when we arrived and unit was not frozen up. Whomever made the house ready had to have known it wasn't working, and thats why they had it set at 60. The owners compressor was likely burned up. They had nothing else available. Needless to say, I won't ever trust Vacasa again. Would have been better to let us know that morning before we bought groceries, loaded up the beach gear, pets and grandkids and arrived to a sweltering house only to turn around and drive back home. In Texas, no AC is not a mere inconvenience, it is a safety hazard, especially when excessive heat advisories are in place. Dont do it, man. They are out of Portland Oregon and apparently just don't get it. read more

Awful! The check in was late, they said no early check ins due to possible late check outs, then when we asked to have a late check out they said they do not have any late checkout so they flat out lied. They didn't give the right keys, and then not enough. Parking was 50 extra which wasn't mentioned until we already booked, and of course no cancellation was allowed. Only one towel per person and they were the only ones for the entire trip. The bed frame was missing, the table leg was on the floor broken with sharp screws sticking out. The chair outside broke, the cushions were ripped on sofa outside... not to mention the front scree slammed so fast and hard on my daughter's fingers they were bloody and swollen, she had to spend half the day with her hand wrapped and on ice!!I do not recommend Vacasa for anyone!!! They didn't even offer any compensation for their mistakes! Negative stars! read more

We have been renting condos in Ocean City since 2016. We have always used Caldwell which has since been bought out by Vacasa. This has been the worst rental we have ever stayed in. Rental was dirty, trash can inside rental still had garbage in them. There was food on the carpets so it was obvious cleaning company never swept floors. The code that Vacasa sent us to get into condo didn't work. Spent over 2 hours on hold with company to get a new code and still couldn't get a code to work. There were broken dishes and broken shelves in the kitchen. Doors didn't all latch to close and lock including sliding glass doors. There were holes in the walls. Rental photos online were deceiving. I have been waiting on response from Vacasa for over 2 months now. I have called and emailed and still no response. read more

Can't imagine how this company stays in business. Worst customer service ever experienced. We discovered bed bugs in our bed on our first night at Bethany Beach. The local Vacasa mgr offered us a full refund, but said there was nowhere to move us to and made NO EFFORT!! And NO COMPENSATION for the gross bed bug situation and us having to try and heat treat all our belongings. When we first arrived at the unit, the A/C wasn't working--we tried adjusting it numerous times and ways--finally called and were told that we had ceiling fans to use and they'd check it the next day. Found out the next day that they KNEW the A/C condenser needed ordered and replaced!!!! The unit was dirty--black hairs and crud in bowls, dishwasher full of dirty dishes, surfaces sticky, mold in shower door. Ugh!! Eventually, after WE called Customer Service ourselves, Vacasa MD found us a unit in Ocean City. The entire day was spent sanitizing stuff, packing up, driving to OC, waiting until 4 to check in there, unloading everything one more time. The OC manager sent us an email giving us 10% off a future booking. Wow--that's our compensation for the bed bug horror, A/C not working and dirty unit. No thanks, Vacasa. Never again. read more

Upon arriving at Gumbo Limbo 21 on February 18, 2023. We were greeted by a maintenance worker trying to fix the livingroom TV, she was not successful. We made 7 phone calls over 4 days and finally they sent someone out with a Roku and fixed the TV. Along with trying to get the tv fixed we were also trying to fiqure out how to work the pool and hot tub. There were no books or guides on how to use any of these items left at the house for renters. We have been staying on the Anna Marie for 13 years and never have we encounter a home without instructions (obviously never used Vacasa) The maintenance person said she turned on the hot tub and pool which was behind a locked panel but of course after she left it still did not work. Again more calls with no response, finally on day 10 the pool guy happened to stop by to add chemicals and we were able to talk to him and he showed us how to operate the system, and gave us his personal phone number in case we had any other problems (great guy!) We got about 4 days to use the hot tub before we left and still never a return call from Vacasa. To make matters worse you cannot talk to anyone on the Island. They have a building but no guests are allowed only cleaning staff. All the other Island rental places actually have offices that you can visit if you have a problem. Vacasa has a number which we found out is Portland, Oregon and then they call and send a local maintenance man. The house itself was very dated and somewhat dirty. The baseboards and windows were filthy and the plaster repair work in the bathroom looked like a 2 year old did it. Very limited dishes, glasses , cooking and eating utensils, pots and pans, and 1 dishtowel. No instructions for leaving except a text that said be out by 10:00 on March 4th. We of course will NEVER use Vacasa again as their overall score from 1-10 would be a 1. The owners should be ashamed of the condition of that house for what they charge. read more

The house we rented from Vacasa had so many issues. The door lock on to the bottom floor didn't work, and wasn't locked when we arrived. We had to ok replace the batteries ourself. The bottom floor smelled like cigarette smoke. The TV in the living room kept shutting itself off. The Keurig was broken, I ordered the piece to fix it myself. The regular coffee pot had old coffee in it. The floors were dirty. The house clearly hasn't been cleaned well. Also, we reached out about an item that was left and they are charging a fee for looking for it, whether they find it or not. It's been two months, shouldn't the item just be in a lost and found item location? This should be a courtesy. I've worked in the hospitality industry before, we charged shipping for items, but a fee just to look for it? That's ridiculous. DON'T rent from this company. I recommend finding another. I'll never rent from them again, and based on their 1.2 star review average, there are many others that feel the same. read more

We rented an apartment from VACASA at Sugar Mountain, NC for the New Years weekend and where do I start. We get to the apartment at 4pm as they told us we not check in before then so they can have the unit ready and clean for our Family. Well as I opened the door I thought their was people still in the Apartment because it was so dirty. The bathrooms had snot and blood in the sinks, there was bloody female pads in the trash with dirty pampers. All the bedding sheets were from the previous occupants full of body hairs. All the towels were thrown on the floor. Basically not what someone expects to see when you pay for the apartment in full with a cleaning fee and service fees even before you arrive dead tired from traveling all day. Then we called to complain, and had to wait for another hour for someone to show up to clean and we use that term loosely. It's been a week since we left and they still have not refunded the cleaning fee that they promised and no one returns my calls to answer for this. read more

East Winds 505 is not as advertised. Vacasa did nothing to address the issues following. The unit is quite dirty. We arrived to unclean mirrors, bathrooms, tables and kitchen. We had dirty linens all over in made up beds and dirty linens in bags strewn across the hallway outside the unit all week long despite calls to remove them. The lamp in the bedroom was broken and falling apart in multiple spots. The closets are filled with broken junk and can't be used for storing things out the way nor hanging any items needing hanging. The bathroom was dirty with smashed bugs all over and a shower head that hardly works. The kitchen has dirty dishes stacked in cabinets and no pots or pans to even make meals for your stay. The freezer is all rusted. The screen door is broken and the lock on the other door does not work and nobody came to fix it although it was a safety hazard for our young children. read more