Antiquated check in. Requires waiting at the office for the digital codes…read more If you're 30 minutes early, you can't unlock your unit until your time is up. They claim the unit needs to be "inspected", but it's just defensive rationalization -- no one came. Well 4:00 came, and we're still locked out of the unit. Long delay on the phone. My mate is driving to the office. Needs new management.

The resort itself was pleasant however, their third party, overseas "Vuestay" is terrible. We had a…read moreminor issue and major issue we attempted to resolve that had to go to the "local team." Zero help. We left a pair of airpods when we checked out of the room. Within 20 minutes of leaving, we realized it and called the main number and asked them to be put aside. They were still in the condo at that time via findmy. Vuestay stated they would reply back if they were turned in. Instead, the cleaning crew took the item (which we tracked every step of the way) and never returned them. We called multiple times to speak with the "local team" to simply have them be returned. Nothing. All we receive are generic replies from this overseas management company that they are "looking into it." On arrival, our coffee pot has a sign on it that it was broken. We reached out to the main number to ask if there was a replacement. They were extremely confusing and said one would be provided, then it was ordered, then it wouldn't show up until the following week. Not a huge problem, but we requested to at least be reimbursed for the money we spent out of pocket to go elsewhere and buy coffee. Again, they were "reaching out to the local team" to resolve this. Again, nothing. SeaColony may be a lovely organization to own, but I would not recommend renting from them. It is so pricey and to have these issues without even an attempt for resolution is crazy.

This location is now Ocean 99 and is part of the Residence Inn Suites…read more This place was pretty darn fantastic. You can sit outdoors and listen to the fantastic waves on the beach, enjoy the folks walking on the board walk, and enjoy the sea air. You can also sit inside in the nicely decorated indoor space. I am not normally a fan of hotel restaurants but this place had exceptional food and great service. It was the best thing we ate in Bethany Beach. The fried whole fish was delicious but the take away stand out dish was the beet salad and the crab soup. Those were must haves. The strawberry cheesecake was also delicious and served Luke even gave us extra whipped cream to serve to our dog. Exceptional serve 5 paws!

This hotel has so much potential. However overall it was quite disappointing, especially for the…read moreprice point. The Bethany beach ocean suites (owned by Marriott) are located in the heart of Bethany beach with views of the water. It is a decent place to stay for a few days with a great location. However, the cost of over $600/night is absolutely absurd given the dismal service, lack of cleanliness and general lack of anything resembling luxury. We called before we came and were told the pool was closed. However they noted beach towels were available and beach chairs and umbrellas would be available daily starting at 8am. When we arrived we found no beach towels were available (except for purchase). We clearly own beach towels and would have brought them had we not been misinformed. We were also told upon arrival that the beach chairs aren't available until 10 AM. However I decided to ask the actual chair and umbrella employees who informed me that the start time was actually 9 AM. The front desk didn't seem to care (or note) that they were repeatedly given out false information. With young kids, that hour makes a difference. The lobby bathrooms were poorly maintained (trash on the floors, dirty toilet seats, and no toilet paper to be seen). The breakfast had a vast variety of foods but they were rarely restocked so you weren't able to actually enjoy many of them. Coffee ran out multiple times. Also flies ruled the school at the buffet. The floors were sticky and it is very clear that the hotel is understaffed (oh, and the staff talk to you about it...incessantly) Covid has changed the game for many businesses but unfortunately the Marriott is nowhere near what is should be.

From check-in to room-cleanliness, this hotel exceeded my expectations. Taylor was working at the…read morefront desk, and she was incredibly welcoming and helpful. All of the staff were pleasant and seemed to work as a team. The breakfast was normal hotel fare, the eating area was clean and spacious. The bed was comfortable and the bathroom was clean and well-stocked. Great location, too.

This place is fantastic. It is in the center of everything one would want to visit. It is within…read morewalking distance to the water, eateries and sites. Our room was clean as was the hotel, overall. Once, we arrived at the concierge's desk we were nicely greeted and welcomed by Arleigh (she's a people lover for sure). She commenced to acquaint us to the hotel's accommodations and nearby sites and eateries. She was a gem of a concierge... a vat of information! Recommendation: Absolutely Yes!

Left a review for a home in Rodanthe, NC and when I checke on it, Vacasa only posted the positive…read morecomments. Seemed very misleading. Rented a beach house right on the ocean, which was great, but there were a lot of issues with the home. The pool was constantly full of sand and it was very dirty when we arrived. The pool serviceman didn't clean it until the next day, so we lost a day using it. Also, the pool serviceman told us he would be back to clean it again midweek, and on Wednesday, he hadn't showed, and we had to call Vacasa for service to clean it and it took until midday Thursday for it to be cleaned again. Big problem of ants in the house. We arrived and found ants on the kitchen counter. Throughout our stay, we repeatedly found ants in the kitchen (including cabinets and the microwave), and in bedrooms and bathrooms, floors, etc. throughout the house. They were everywhere in the house. We had to buy ant spray and additional ant traps in order to keep deal with them. The beach area right behind the house is very small (assume due to erosion), and while we were there, a lot of debris (wood beams, metal wires, concrete blocks) washed up right on the beach in front of the house. The amount of wood and wires laying on the beach made it a safety hazard and practically impossible to use the beach. People from the town came to check it out, bt now one removed it. Additionally, the beach sand was very dirty (black) for some reason. We basically could not use the beach by our house during our stay. Finally, the house was not cleaned well before we arrived. We found dirt/track under furniture. Don't think I will use Vacasa again.

NEVER AGAIN With Vue Stay They stole 210.00 from me by charging me for damage waiver I did not…read morewant and did not sign for. I bought my own thru Generali global who they offered on the rental agreement . After texting to get back my money they refuse me then I realized it's AI I ask for a human. They refuse that as well. I asked for the contract that I signed authorizing this charge and they sent me "their fee schedule " which is bs. It was not a contract with my signature. My papers have clearly damage waiver bought thru Generali written right in them. I sent copy . They continue to avoid my request for refund. And can't sent proof bcz they don't have any. Nothing accomplished for me the customer. But I was ripped off 210.00

Stayed here in November while in town for the event of the year on Maryland's eastern shore. What…read morestruck me upon checkin was how clean and fancy the place is. We were upgraded to a 2-room suite at no additional charge the day before checking in which was nice. Our room was very large, a living room with a built-in bar kitchenette area on the wall with a small fridge, microwave, and dishwasher. I liked how the living room was its own separate but connected part of the room - a nice sectional couch near the sliding glass door and sunset views. Both the living room and bedroom had WiFi TV with access to streaming services which I'm hoping will be a Hilton-wide requirement for properties soon. The bedroom was also very spacious and the bathroom was large with room for activities. Overall - I really liked this property and it will be one I look up when staying in and around OC.

My friend recommended this hotel for our last night in the area based on her past experience. Since…read moreit was part of the Hilton Tapestry group, I decided to give it a try. I was greeted as a Hilton Honors member and was awarded an upgrade to the King Suite. I hadn't received a complementary upgrade in a long while so this was a nice change. It was a spacious corner room with large bathroom, bedroom and kitchen/living areas. A balcony was the perfect place for morning coffee. The bed was comfortable and the room was clean. It had an old beach motel like feel and decor, but with major upgrades. It was quiet and relaxing. The pressure in the shower could have been better. Maybe the shower head needs to be changed. Other than that, no complaints. Breakfast in the morning was good, but nothing special. I ordered the Breakfast Scramble. It was a combination of scrambled eggs, bacon pieces, cheese and potatoes on top. The potatoes weren't that warm, the cheese hadn't melted and it probably could have been reheated to ensure consistency throughout. I did enjoy the complementary coffee on the side table, which the server pointed out when we sat down. The staff were friendly, helpful and polite. This is a nice hotel overall and would probably be a good extended stay experience.

Booked a condo at Sea Colony in Bethany thru Trip Advisor that is managed by ResortQuest. The unit…read morewas FINE, I have no complaints about the unit. It was clean & as advertised. Nice view of the beach, etc etc. However, ResortQuest's management leaves much to be desired. It was not clear from the paperwork that check-in was off-site. We couldn't find the off site location because they have it listed on Marketplace and our GPS didn't have Marketplace. Finally, we determined that our GPS recognized Market Place (2 words). Not sure which is correct, but it was totally unclear from the information received. The person who checked us in was not interested in the feedback, was barely communicative, didn't ask us if we needed any kind of map (Sea Colony is HUGE), didn't volunteer any info...we had to think of things to ask. We couldn't check in early, then she said she would email us (not text or call, how convenient is that when you're on the road???!!) when the room was ready. We stopped back at 4:30 (check in time was scheduled for 4) and asked and she said she emailed me at 3....I looked thru all my emails and said I hadn't received it and she just shrugged....no apology, no double checking that she probably typed my email wrong....when we checked out, she never asked us how everything was, nothing, just took the key. Maybe she was new, or maybe she was burned out. She definitely is not customer service focused.

I understand that South Bethany beach is awesome because I've been renting houses here for years…read more The problem is the companies who manage the rental properties. They would make you think that the home owners of the properties they manage are terrible people that have no interest in maintaining their own homes. In just over two weeks of staying in the same house this summer they didn't repair a broken toilet, bring the appropriate light bulbs for the bathroom, offer any compensation for a bedroom that flooded twice during our trip rendering it unusable for days, replace an empty gas tank for the grill, or repair dangerous bunk beds in the unusable swamp room. There maintenance staff is a full blown clown show that doesn't have an effectively communicating manager. How do I know this? I know this because every time some comes to the house they don't know why they have been dispatched to the house. The bottom line is try and find a house rented by the owner directly so if you have a problem you can contact someone who cares, not resort quest who has a ton of properties and don't care if you ever rent from them again.

Last summer I took my 3 kids and 2 of their friends to Ocean City Md. I used Maria from Vantage…read moreResort Realty to rent a suitable 3 bedroom condo and to set up my stay. My main concern was that the property be clean, well maintained and have the basic necessities to do some in-house meals and cooking. Maria gave me all the assurances that I would be very happy with my choice and she would make sure everything would be cleaned and in good working order. To my delight I found the property to be perfect condition. It was spacious, clean, well maintained and well appointed i.e. plates, utensils, pots, pans, washer/dryer etc... I could not be happier with Vantage Resort's services and the property they had recommended for me and the 5 kids. I would absolutely use Vantage Resorts again for my next trip to Ocean City. They really want to make you happy with your stay!!!!\ Remember there are some people who rent the cheapest place they can find and expect the Taj Mahal. Those folks are generally unrealistic and rarely happy with anything; we all know the type!!! You do get what you pay for....

I wouldn't go as far to say that I had the worst experience renting a condo on Sunset Island from…read moreVantage Reality, but it should be noted that I have once been on fire. Being on fire isn't cool (pun intended). Vantage Reality makes a chunk of money by renting vacation properties to people. My family and I rented a condo form them in Ocean City. The condo was just fine - not fancy but not a sink hole - and the price was right, although it was during the dwindling down point of peak season around Labor Day. For starters, don't even think about an early check in; they don't do it. Check out is at 10am, and check in is at 3pm... that's it. You'd think to yourself, "Good. Give the cleaning staff all the time they need", right? The condo was a mess. It looked like the cleaning staff straightened it up a bit, ran a vacuum over the floor and left. We had dust and filth all along the base boards and air vents, an undeterminable sticky mess on the counter tops, something yellow and crusty on the drapes, the carpet had foodstuff imbedded in it, coffee stains on the back patio, cigarette butts on the floor and the dryer vent was so clogged with lint that if someone were to run the dryer while you were on the patio lint would literally rain down on you like it was confetti and your team just won the Super Bowl. Not to mention that we were under the impression all necessary cleaning supplies would be supplied to us for our visit. That wasn't true. We had to go out and buy cleaning solvent and Windex amongst other things. I doubt the condo owners even have any idea that's going on with their place. And although we didn't meet them, they seemed nice (they left us a bunch of board games). We got a kick out of playing Monopoly one night. That crazy Monopoly man and his moustache... he just can't seem to stay out of jail, can he? In close, maybe you don't care about the cleanliness of a condo you rent from this company... I don't know. I'm just letting you know to expect this scenario because I write Yelp reviews for the American working man, because that's what I am and that's who I care about.