We arrived to Atlantis at 10300 Coastal HWY UNIT 1509 Ocean City, Maryland 21842, on the evening of Wednesday, June 18th, after a long drive from Ohio (close to 11 hours). The sofa bed provided was extremely old and dilapidated, but it was late by the time we got settled and ready for bed. So, 2 of us were faced with sleeping on this unfit excuse for a bed. The next morning, customer services from Vacasa was notified, and after a few hours of one of us waiting in the room instead of enjoying the sun and sand, an employee came to look at it. He sat on it and literally fell through due to the broken springs and the bent frame; Not to mention the mattress was in terrible shape. This gentleman commented that this sofa bed sofa was probably 30 years old or that's what he thought. He spoke with someone, a coworker or Vacasa representative, on the phone who tried to instruct him on how to fix it; He informed them there was no way to fix this issue except by replacing it completely. We were told we would get an air mattress to sleep on. Are you kidding me, an air mattress?!? A few hours later we were delivered an air mattress to use. Definitely not the most comfortable, and definitely not what we were expecting when I booked this condo that had been FALSELY advertised to comfortably sleep 6 guests, but it was better than the sofa bed that was falling apart. We were told that the sofa would be replaced, and we would be updated on ETA, as soon as they knew. After checking in through customer service several times, throughout Thursday June 19th and the morning of Friday June 20th, Vacasa offered us a full refund if we were to check out that day. We were told they had no other unit to put us in and the new couch/ bed was not going to be delivered until after we were scheduled to depart Tuesday June 24th. I expressed that this was unacceptable. This is the only week we were off work with our family, our kids, until next summer; this was our only vacation!! We didn't want money; we wanted the issue resolved, so we could enjoy our family time making lifelong memories!! This was not done then, and this issue still has not been rectified almost a full month later!! Staff in the office and out around the grounds were great, but I'm so extremely disappointed that the owner has not made this right. A couple of people in our group have chronic health issues that were greatly and negatively impacted by this issue. In addition, the condo was 80-85° our entire stay. I only complained about this once during our stay because who wants to spend their entire vacation on the phone with customer service representatives? Does the condo owner, Vacasa, or Atlantis not inspect the condo between visits to ensure safety and comfortability? I am extremely frustrated, and disappointed. I have been waiting to post any negative reviews on social media and the Better Business Bureau, giving the owner time to consider how they will rectify this disaster, but I think a month is more than enough time. Time is up; I am done being silent!! read more

They can be ok. Going through changes. I'll continue to work with vacasa while they grow

Do not rent from them unless they send you current pictures of the property! They ruined our vacation and refused to refund me what I felt was more than fair! If I had seen pictures of current state, I would never have wasted a dime renting this place! I would NEVER RENT anything that looks abandoned and unkempt! The Airbnb photos of the backyard sold me! I used photogrid to show the Airbnb pic compared to what I got. I spent $1883 for five nights in Morganton GA! The inside of the home...bathrooms were not cleaned properly, the oven and grill was gross, one tv remote for two tvs, son spent couple hours resetting and configuring tv and sound system, not even a sponge for the kitchen sink, every potted plant inside(think 7 of them) were all dead, the cabinets were discolored, master shower would not get hot, the 4 car garage was a junk room, I could go on and on! Reporting issues got me.. So sorry for your disappointment we have reported to the local team! On 3rd day, they sent someone to replace the broken down woods chair for the fire pit, but who in their right mind would want to sit in weeds!? I wasted time with Airbnb support and Vacasa! Airbnb should require properties to show current state! But now, they protect these companies instead of the consumer! There is no recourse for false advertising these properties! As a consumer, Airbnb and Vacasa robbed me of the ability to choose the right place for my family! Vacasa lured me in with gorgeous pictures! They stole my money giving me a property that I would never have rented if I had seen it! It is disgraceful, how they can just ruin a vacation that people spend hard earned money on to build memories! Deplorable! If I could give them a zero I sure would. They are not worthy of a single star! read more

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Frustrating... The air conditioning in our rental didn't work and the house temperature rose to the mid-80s. Six calls over three days from my wife and I and the issue wasn't resolved. Vacasa "outsources" their customer service, and the people with whom we spoke promised they were "putting a ticket in" to get the AC fixed. We were told that someone would be out between 1-5 on two separate days. No show. When we were finally able to reach the local property manager, we were told there was no record of a "ticket" being created. We requested another rental property, but were told the best they could do is a couple portable AC units and fans which made the house sound like a wind tunnel. A service tech finally came out and couldn't access the air handler because it was in a locked part of the home. We were told he would be back out the next day. No show. I wish we had read the reviews prior to renting, but we've been coming to this area for almost 20 years (renting from the previous company) and have never had issues. Make sure you request a local Vacasa contact before renting from them. Update: Vacasa issued a rebate that was fair. While this doesn't give back the days of frustration on our vacation trying to resolve the issue, it is appreciated. read more

Do. NOT. Stay. Here. They are terrible at their jobs. We aren't staying for the duration of our stay and we are looking for our money back. We are highly disappointed and will not be here again. Exact issues in the oncoming paragraphs. Sitting in Anchorage 304, with no AC, no Wifi. We've called Vrbo (the booking company) twice, and the actual company 4 times over a 7 hour time frame. We are absolutely astonished by how neglectful the property managers are here. We've got ongoing cases galore due to the neglect caused by the property managers. Their first response to the situation was turning on and off the Condo's breaker box. Absolutely horrible, the wifi went out and we are working off of a free, unsecured network. This is a horrible company and they do not care whatsoever about resolving issues, only about your money. This is terrible and we will NOT be staying with Vacasa again if we take more trips to Ocean City. The amount of negligence and issues we've been having is astonishing and the property managers should be ashamed to call this a great place to stay. This has been going on for 18, maybe 19 hours now. I'm disappointed in this company. read more

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Vacasa doesn't do refunds, the place was a nightmare and I couldn't get my money back. Never will rent from them read more

vacasa - Vacation Rentals Near Me

I've come to the conclusion that rental companies like Vacasa buy up all of these properties, hire cleaners that they pay pennies per hour, and have someone throw a couple pillows and pictures on the walls and call it a day. They are in business to make money, not spend money which is a necessity to ensure their renters have a carefree relaxing experience. From Aug 23-26 2022 we stayed at Caine Woods F, 13800 Barge Rd #F, Ocean City, MD. The house is 3 -5 minutes walking distance to this fun little mini golf place Lost Treasure Golf. You can also walk to the beach if you want a good exercise. The overall townhome was cute and located in a very quiet neighborhood with friendly neighbors. I thought the beds were comfortable. That's where the niceties ended. ISSUES: The house needed a THOROUGH cleaning!! There were drink stains and dirt around the fridge door handles; had to wipe down w Lysol wipes. The bedrooms were HOT. The 3 of us did not have a good night's sleep because of the heat. I understand heat rises in homes, however, the a/c vents were on the floors, giving faint air flow and were  covered or blocked by beds.  The ceiling fans did not help. As a result, we had to camp out and sleep on the dusty sectional downstairs! I slid across the slippery bath tub floor when starting a shower; tried to grab the  handle and that slid right out of the hole. The shower liner had dirt and hard water build up on it. I found a layer of dust on one of the bedside tables and on the shelf decorations in the MBR bathroom. There was a long swinging cobb web in the master bedroom ceiling. There was no toilet paper bar in the MBR so the toilet paper had to sit on top of the toilet. There was a "sminy" hook on the bathroom door. I guess that was supposed to hold ALL our towels and wash clothes. The LR sectional pillows were dirty. There were broken blinds in the powder room bathroom you could see straight out of. All the appliances were old. No blackout curtains in main bedroom either. The rooms were spacious enough to have chairs to sit on, but there were none. The steep, narrow stairs in this home were an accident waiting to happen. We returned the first evening to find there was a battery missing from the smoke detector in the living room and the dishwasher button was on. Funny, because I don't recall Vacasa alerting me that someone would be in the house while we were out?? My synopsis: If you don't mind bare bones, dirt and dust then this place is for you! Me though? I will NEVER rent from this company again. Update: Vacasa refunded me half the fee I paid for us having to sleep on the couch. However, I still will not book with them again. read more

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Of all the years that I have stayed with Vacasa at various places in Ocean City, this has to be one of the worse! It all started off with my family and I moving into Baywatch II 304D on Saturday, 7 September 2024. When we entered the home, we noticed that the floors were filthy, the carpets in the rooms were dirty and unvacuumed, the refrigerator was uncleaned and the main and second bathrooms were dirty! We have never had to put up with any unit we stayed in with horrible house-keeping like this! After that, we noticed that the refrigerator's bottom strip was broken, the blinds in the living room were broken, the fireplace didn't work, the shower in the second bathroom didn't work, one of the chairs to the dining table was rickety to the point of breaking apart and the outside patio was filthy with dead bugs and old bottle-tops! I called to have Vacasa send their cleaning staff immediately to clean up our unit and when the lady came to our unit, she had all of her children in tow with her. There was about four (4) kids in all! Surely they weren't going to help her clean! I refused to have the lady clean our unit with her kids present so she called her supervisor. After she spoke with her supervisor the cleaning lady handed the phone to me and I spoke with her supervisor and we both agreed to have the cleaning lady come back to clean our unit at 10AM the next day. On Sunday, the next day, the cleaning lady didn't show up until 10:45AM......a whole 45 minutes late! By 10:45AM my family and I were ready eating breakfast and didn't want to be disturbed so no cleaning ever got done. Vacasa reached out to me about two more times to find out why I refused to have any cleaning done. Once I told them why I refused the cleaning lady twice, Vacasa understood and returned a portion of our funds that we spent to reserve this unit for two (2) weeks which covered the cleaning. My family and I managed to make good use of the two weeks that we were vacationing there in Baywatch II 304D as best as we could. Never will we stay in a unit as disgusting as this one was ever again! read more

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I traveled with my husband and parents to Anna Maria from TN about 12 hours. Our first trip there. When we got there on Sunday we heard about Hurricane Helene possibly hitting the island. We had not purchased travel insurance. Two Vacasa employees contacted us about hurricane after our arrival. We informed them we had not purchased travel insurance and if we had to be evacuated what could they do. They both told us that if it was a mandatory evacuation we would get a refund even though we hadn't purchased travel insurance because we had no choice. There was a mandatory evacuation and Vacasa employee Melissa tells us they could not give us a refund. They could only offer to come back in 30 days and if rates were higher we had to pay difference???!!!! What a joke...who can do that when you work and have to plan a vacation. We rented Sundance Cottage on 744 N Shore Dr...such a shame in a dangerous and unsafe time you are told "hate that for you, you are out of luck! " And we were not even notified that there was a mandatory evacuation from Vacasa. But they felt the need to call us and send pool guy to put chemicals in pool on the day before we HAD to leave and couldn't even us pool!! Never rent from Vacasa again!! N HENEGAR read more

We were barely able to get to the rental as the roads were a mess and are best suited for a 4wd vehicle. The exterior and inside the doors were covered in spider webs and spiders. After removing several webs and spider from inside the home, we found horrible old, broken seats and torn fabric on the sofa. Both pillows were torn. The tv was locked out by ROKU and wouldn't receive any other services and the kitchen was filthy with broken drawers, bent utensils, and no pots or pans to cook. The wall has a hole in it with paper towels stuffed in it to keep a mouse out. there were broken doors, and electrical outlets in the bathroom didn't work. The place smelled of mold. The back deck was covered with spider webs. There was trash stinking that had been thrown down the hill beside the house. We left our valued vacation early because the house was a mess and a terrible rental. Oh you bet I'll leave you a review on as many websites as I possibly can. read more

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disgusting people...agreed to give me a full refund-mind you booking all the way in August-then turn around turn the property off airbnb and then stated the rep that stated a full refund would be issued made a mistake. Poor excuse and I feel like since their representative agreed to the refund it should he granted and where the booking is so far in advance. Not only was the property disgusting-which is probably why tbe listing is off-they took advantage of my money. read more

vacasa - Vacation Rentals Near Me

Left a review for a home in Rodanthe, NC and when I checke on it, Vacasa only posted the positive comments. Seemed very misleading. Rented a beach house right on the ocean, which was great, but there were a lot of issues with the home. The pool was constantly full of sand and it was very dirty when we arrived. The pool serviceman didn't clean it until the next day, so we lost a day using it. Also, the pool serviceman told us he would be back to clean it again midweek, and on Wednesday, he hadn't showed, and we had to call Vacasa for service to clean it and it took until midday Thursday for it to be cleaned again. Big problem of ants in the house. We arrived and found ants on the kitchen counter. Throughout our stay, we repeatedly found ants in the kitchen (including cabinets and the microwave), and in bedrooms and bathrooms, floors, etc. throughout the house. They were everywhere in the house. We had to buy ant spray and additional ant traps in order to keep deal with them. The beach area right behind the house is very small (assume due to erosion), and while we were there, a lot of debris (wood beams, metal wires, concrete blocks) washed up right on the beach in front of the house. The amount of wood and wires laying on the beach made it a safety hazard and practically impossible to use the beach. People from the town came to check it out, bt now one removed it. Additionally, the beach sand was very dirty (black) for some reason. We basically could not use the beach by our house during our stay. Finally, the house was not cleaned well before we arrived. We found dirt/track under furniture. Don't think I will use Vacasa again. read more

These people refused to issue a refund on a booking during hurricane milton. they said you had to cancel within 30 days . Who sees a hurricane coming a month in advance? These people are hard to work with, poor communicators and just plain greedy read more

Shame on me for not thinking to look at Yelp to see all of the awful reviews before we booked our vacation in Ocean City MD over the 2024 Memorial Day weekend and week following. I booked via VRBO and had never then been directed to another property management company to handle the arrangements. We booked a beachside condo in a high rise bldg. I see a lot of complaints regarding cleanliness - that was not our issue - our place was spotless .. thankfully! Our issue is with false advertising. The listing showed pictures of a swimming pool and also listed it as an amenity. When we tried to use it we saw a keypad on the gate of the pool that needed a code entered to gain entry. I never got a code so I called Vacasa to ask for it and then was told the swimming pool is for residents only and per HOA rules renters could not use it. WTF? After debating what that called a misunderstanding - which in turn I called a misrepresentation + false advertising .. in other words FRAUD and insisting on a refund I was told that was not possible. I was finally offered 20 dollars a day for non use of the pool which was absurd. I have since reported them to the BBB. read more

vacasa - Vacation Rentals Near Me

The service department as well as customer service is terrible. They don't follow through with what they say, don't show up .i stayed at one of their rentals and the dryer was broken for 3 weeks never fixed it during our stay. Not very professional company, lacks customer service. Definitely will never stay at a Vacasa rental again! read more

Horrible check in experience with vacasa. We came on a rainy day and upon arrival found a puddle of water in our bedroom in our unit at the pyramid in ocean city md. Called vacasa immediately and were told they would speak to the "local office" and send someone out for maintenance. We told them we planned to go out to dinner and get groceries but would be ok with them coming to take care of it while we were out. We came back around 8pm and nothing had been done. Again called because there were now inches of water in our bedroom. Were told to "mop it up" ourselves but no mop in room and the security "didn't have access" to the custodian closet to get one for us. Despicable customer service and nonchalant about serious safety issues. Would not book with them ever again and would deter others from doing so as well. read more

My family and I recently stayed in VRBO Absolut Paradise in Virginia Beach. The property has 8 bedrooms and each one has its own bath. It is only a short walk to the beach. I have booked many VRBO properties and have always been more than satisfied with them. However, they were not managed by Vacasa, but by the owner. Vacasa manages Absolut Paradise. The property was not clean. The kitchen sink had a leak which left a rust and moldy stain in the cabinet; the pool shower was gross; the silverware drawer was filthy with dirty silverware in it; the pool had a leak which lowered water level; grills were disgusting and had not been cleaned; the sliding patio doors were hard to open due to dirt and debris in the tracks. Vacasa did send out repairmen to address the pool issue and the sink. I reported the lack of cleanliness and all concerns to Vacasa while we were there. I asked for my cleaning fee to be refunded, since we did the cleaning. Vacasa denied the refund claiming that I did not report the issues to them while we were still there. This was not true. I did report it. Beware of booking any property managed by Vacasa. They do not tell the truth, and they have very poor public relation skills. read more

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We booked a weekend stay at a Vacasa home for a wedding in Provincetown, MA on cape cod. Unfortunately, Hurricane Lee forced the wedding to be postponed a week. Massachusetts is under a state of emergency with the cape looking to sustain tropical storm forced winds, coastal flooding, downed trees and power outages. Yet because we don't have trip insurance, we were told we could not get a full refund and were charged an $800 cancellation fee for canceling less than 30 days out ( hello, we didn't know about the storm a month ago!). We were given an option to move our stay to a different Vacasa home not on the cape within the next 30 days which was not very helpful. We asked to move the reservation to the following weekend for the new wedding date but was told Provincetown was booked and now we likely won't be able to attend given the money we are all out. All in all, it's been a miserable experience trying to work with the customer service team who clearly do not care about customer safety or satisfaction. I am extremely disappointed in their guest service and cancellation policies. I will never be booking with Vacasa again and would highly recommend everyone think twice before booking. Wish I could give zero stars! read more

vacasa - Vacation Rentals Near Me

Awful false advertisement of condo. Dirty BLOOD stained pillows, there had been a fire in the dishwasher. Heavy built up grease on stove drip pans. Furniture stained and badly torn. The list goes on. A lot of money to pay to get sick. read more

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Horrible experience with vacasa at splash resorts in Panama city beach. Floors were filthy, leftover food on floors and a pill on floor and we had 2 toddlers. Thankfully we found it before them. Elevators stayed broken whole stay one actually dropped us 2 stories in a free fall sending me into a panic attack. Still will not respond or refund anything! Absolutely worst experience ever!! read more

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Terrible customer support. Rented a condo at the Pyramid and it was filthy, smelled of smoke and beer. Took about 30 photos and local management sent out another cleaning crew, promised to fix the broken blinds which they did not do. Did nothing about the smell. No wifi even though said they had. Mold, food under beds, most horrible condo ever. Vacasa didn't care and never followed up to see if they could help even after receiving the photos. Front door lock didn't work they did replace batteries. Don't use vacasa unless you have money to throw awsy. read more

Complete trash service. We have been staying for 3 weeks in this rental and came in the first day to find out the dryer was broken. We called an unlimited amount of times with no response and no help whatsoever. After calling multiple times everyday for 7 days straight they finally sent out a repair guy who could not fix the issue immediately, but said he would be back the next day to fix it. Of course he did not show and we have still been dealing with a broken dryer for over a week now. Very awful service who do not care about helping you. Will never consider going through Vacasa again. Completely un-called for. Thanks to them, our clothes have smelt like the bottom of the bay. read more

If I could give zero stars, I would. DO NOT be fooled by the photos. We stayed at a unit managed by Vacasa at Sea Colony in Bethany Beach. Are the amenities at Sea Colony beautiful? Absolutely. The unit we booked, however, is a scam. Where do I even start? We booked our stay to be from 8/8/23-8/10/23. We checked in at 4 pm on August 8 and were completely gone from the property by noon the next day due to a series of escalating issues that were not addressed appropriately. When we arrived, we noticed a distinct smell of mildew as well as the fact that the entire place was filthy and had not been cleaned. We also had to kill about 3 dozen ants that were crawling all over the kitchen counter and drawers. The ants continued coming. The WiFi also did not work. I made Vacasa aware of these issues immediately and the only answer I received was that they would "put in a ticket." We have a son with autism who needs WiFi to settle in with the TV at night and was unable to do so for hours. My husband ended up calling security for help because they were the only ones who responded. Next, my daughter broke out into hives that covered her entire body. She has moderate mold and dust allergies, so this prompted us to start searching the unit for potential allergens. My husband found a GIANT spot of black mold right near the air vents in the closet where the washer/dryer were located. I contacted Vacasa immediately, and they said they couldn't respond til the next day. My daughter spent the rest of the night outside or sitting in the living room with the doors open to allow some air flow. The next morning, they sent maintenance within an hour who also confirmed the black mold was both on the wall and inside the vents. He said that we should vacate "for a while" as he needed to use some harsh chemicals to clean out the mold. At this point, I immediately called Vacasa and said I could no longer keep my family here. We removed all of our things and left the rental at noon. The manager called me two hours later and offered what I thought was a full refund. The next day, Air BnB informed me I was only receiving 30% of the first night along with the cleaning fee despite the fact we weren't even there a full day and were forced to leave due to a pretty serious health hazard. I am disgusted with this experience. Please do not make the same mistake I did. This ruined our vacation. read more

vacasa - Black Mold - Vacation Rentals Near Me

As a seasoned vacation rental owner I elected to give Vacasa a try because they claimed they handle everything so I can be out of town vs. staying close to home to handle guest problems. Vacasa's service from contract representation to fulfillment, from customer responsivity to reliability was horrendous, top to bottom, soup to nuts. IMHO smart money does not go with Vacasa. Ugh. I wished they did what they said they'd do for the fees they charged. Nothing but a bait and switch, car dealership hustle. read more

we rented an apartment at mountainside resorts in stowe vermont through vacasa. this is what we got for almost $500/night: a 2 br/2 bath apartment that was comfortable enough except for--no drinkable water!!!! a note on the refrigerator that clearly states do not drink the water!! water is available at the pool house. the apartment has nothing to put water in. no jugs, no containers nothing. we had to buy water to have water to drink. for $500 a night it's like we are camping!! are you kidding me??? yes the apartment is comfortable and the pool is nice, but book somewhere else where you can drink the water!! also, we booked through vacasa. don't use them. we had a hard time getting them to change the battery on the smoke detector which was beeping through the night. mountainside won't help you if you didn't book through them. read more

Poorly managed and maintained properties in Ocean City, MD. The home was not cleaned well, rugs were filthy, house needed some repairs. Management did not help us and never replied to our text messages, calls or even when we stopped in the management office. Terrible customer service and overpriced. I would never use them again. read more

Run. This is an extremely disorganized organization, lacking tremendous customer service and ownership. We booked without a problem. Arrived in our cozy Brian Head condo as described. It was lovely. Then it began. The hot water did not work for. TWO of nights. When we requested service, both through their "quick response" text messages (lie) AND 1-800 customer service line. I waited over 30 minutes. SEE MY SCREEN shot. Eventually, a technician would come. He was great, but after unscrewing the dishwasher and pulling it out and removing the oven to get access to the water heater, the water was still cold. Additionally, the breaker box was no help after 8 PM. He left and said we would hear from someone tomorrow. We did! And while we were out vacationing that day, they fix the hot water. It was great! Until it was not... Their was a horrific burning smell in the bedroom and bathroom. Honestly, it was a scary. And the smell was coming from the Electrical box! We turned it off and on. Additionally, the oven tripped THREE times. They casa said there was "dust" and there was nothing I could do. UNACCEPTABLE. We paid $500 a NIGHT of our savings. This is unacceptable on our first in YEARS family vacation in which we financially saved. Disheartening. We simply expect ownership on their part. So far, they are saying their is north they can do. Once again- here is a list: - we pod $500 a night - no hot water - we warmed up water on the stove and each took a "one hot pot bath" - 30+ minutes wait on phone AND we were disconnected - technician came around 7:30/8:00pm troubleshooting for over an hour - removed oven - Removed dishwasher - broke lock I'm bedroom locked door to hopefully discover problem- to no avail. - next day I text AGIAN (4th time and remember..I am on vacation with my family for the first time in five years) - while we were away- someone fixed the hot water! After two days! Awesome. psyche! - horrific, scary burning smell emanated from the bedroom. - it was the OLD circuit breaker! - over "tripped" 3x while making dinner - alas, we turned off the circuit breaker and have no hot water again. - smel is gone BUT condo has not burned down. - AND VACASA SAYS ITS "DUST and there's nothing they can do about it" (see text). Not true. We have been texting back-and-forth with the technician himself. He never communicated that. Please never ever book from this company again. read more

vacasa - VACASA text exchange - Vacation Rentals Near Me

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DO NOT RENT from them if you care about how your money is spent and trust the pictures. I booked with vacasa for a special mothers day trip and wedding venue trip with my mother. Only to walk into the unit and see all the dirt and damage of furniture. My mother sits on the couch only to sink far into it and find stains all over it! Furniture on the balcony did not match pictures. The furniture in the pictures were much nicer! Floor board all damaged and old. The unit needs alot of updating and cleaning. They should not be allowed to rent a property that does not match pictures. I then leave a Straightener and Curling iron in a bathroom drawer. They say kindly on the booking if you leave anything behind they will kindly return and I pay shipping. I reach out and they say the cleaner can't find them! Obviously they can find them I left them in the drawer with only them in it! So cleaners keep things they find obviously and do not return to renters! So my opinion I can't trust thus company to rent from if they allow this to happen with the unit and cleaners it self! Look elsewhere. read more

My husband and I rented one of their rentals for a small gateway. Unfortunately, a tropical storm came our way and refuse to help us. NOT EVEN A CHANGE OF WEEKEND! PUT MYSELF IN DANGER DRIVING DOWN AND STATED THERE WILL BE NO THREAT IN THIS AREA. Only cares about receiving money than pleasing their customers. No hospitality what do ever. DO NOT RENT THROUGH THIS SUCKY COMPANY read more

I would give them a 0 star if I could. They made all kinds of promises about our rental. They promised they would help us manage the house. Wrong. We had to find our own house cleaner, yard person, garbage etc... All they did was come up with rate to charge for our house and "manage" the AirBNB site. We could have done that. They charged 15% to do that. They didn't do it very well. Our AirBNB home was in Augusta. For Masters week they got us a whopping $1500 for our 6 bedroom house. Our neighbors that didn't use Vacasa got anywhere between $18,000 to $22,000 for their homes. When I called our rep up who claimed she understood our market like the back of her hand said "what is the Masters". I said "you know the Superbowl for golf" . She said I don't watch sports. Vacasa is a joke. Don't waste your time, energy or money. read more

Vacasa and their trip insurance provider are absolute rip-off companies. Use at your own peril and likely complete loss of your entire rental amount. WILL NEVER USE THEM AGAIN. Hwy 12 closed with no access to Hatteras Island during hurricane Ian and a complete denial of reimbursement on trip insurance that I purchased in advance of the trip. A total SHAM. Their customer service is AWFUL too. What a surprise. smh. read more

#1: When we arrived, within 12 hours, the front door lock failed. Vacasa didn't care to come and fix it after several phone/messaging attempts. We put in several "tickets" and couldn't lock the front door all trip. #2: The pots/pans in the kitchen were FILTHY. Since I'm a cook, I spent several hour SCRUBBING pots/pans so they were usable. Again, tried to tell Vacasa with no response. #3: After day 3, the smoke alarms were beeping so we had to deactivate them all but Vacasa didn't care. We lived in the house the rest of the week with no smoke alarms. How hard is it as a management company to keep up with "management"? Clean the pots and pans (at least check on their condition before new people take possession), and change the batteries in the door locking system and fire alarms on a schedule. We paid $7000 (yes, 7 thousand) for this house. That's enough money to paid to have this house meet minimum standard of cleanliness and safety. The house was fine, great location, but the management company Vacasa was AWFUL. Steer clear of this one. read more

vacasa - Beautiful house, HORRIBLE RENTAL COMPANY: VACASA! AVOID them!! - Vacation Rentals Near Me

I made the horrible mistake of using Vacasa when I booked a beautiful condo at Adagio 504 at 59th st, Ocean City, MD... the condo view was the selling point and what it had available for our family's needs, BUT from the time of check in there was nothing but issues with our code to get in, response of Vacasa staff, and everything that we found needing fixed and no one EVER contacted me to come fix it. Safety concerns of the balcony door not locking, no light bulbs in the bathroom to see in the showers, door handle falling off in one of the bedrooms, we came in to dirty floors, comforters needed a washing as that was not taken care of prior to our arrival (and we paid our cleaning fees). The homeowners should really consider getting a new realtor to save their beautiful spot and continue to have people to want to stay as it's not worth staying there again. I contacted Vacasa every day and all I got was an automated response of "we are sorry for your inconvenience, someone from our local team will contact you" well they NEVER did. The 64th st office is a joke, and less then responsive. Book your vacation with someone reliable and dependable, NOT VACASA. read more

Awful customer service and they do not value your vacation experience. In Ocean City, MD you are unable to check in until 4pm!! In order to check in you must report to an office far from your vacation unit and wait in line with everyone in the city collecting their check in information. The line delays your check in well past 4pm and move in becomes more challenging. Their instructions for check in are difficult to understand and they vary based on who you speak to. They charge exorbitant fees for lesser units and their customer service is suboptimal. I would absolutely NOT recommend this disgrace of a company. We have been OCMD vacationers for over 45 years and this will be the final year we use Vacasa, other renters are more customer friendly. read more

They cancelled my booking for not passing the identity validation and i have had booking.com over 4 years i travelled the world with booking and they just simply cancelled it and i still haven't received my funds its so simple for this system to mess you around can't do nothing about it . I run out of funds i ended up staying at a days inn hotel during my stay because they took my money read more

Each year we noticed a significant decline in vacasa, in both customer service and on site management. My wife and I have been spending a month or longer at the same Myrtle Beach resort for the past 4 years and have watched the deterioration of tiger service and site amenities. They charge a resort fee and it never fails that something will be broken or in needed of repair. This year, upon arrival after a two day drive, we discovered they incorrectly booked our reservations, and wanted to charge an additional $150 for a breakfast we already paid for​. We received no assistance from the resort or vacasa in resolving the issue. This will be our last stay at any resort managed by vacasa. If you are thinking of booking through vacasa, run don't walk away from that tempation. read more

Never rent from Vacasa rentals their customer service is the absolute worst and they will refuse to assist in any issues you have After not fixing all the issues we had, we complained and they informed us that they would not compensate us for what we believed our triubles were worth and stated they had already fixed the issues. Even though we were still calling to have issues fixed up to the last day we were there. Worst company I have ever dealt with read more

Vacasa is a terrible company to rent from. the washing machine flooded our condo and we could not get the "local" office to contact us. we have contacted the national Vacasa phone line dozens of times and they have told us someone would be in contact with us. it has now been over a week and nothing. we are now working with our bank on getting a refund. terrible customer service read more

It's so bad, starting from the "check-in" process. We stay in the same condo building every time we go but this is the first (and last) time we dealt with Vacasa. First, you have to check in at their office. We get there at 3:30 and there is over 100 people in the parking lot, waiting to do the same. The office was supposed to open at 3. Did not open until 4. Now, they don't actually let you in the office because of COVID, so they open the windows on the side of the building and ask you your name. It seemed like we were purchasing crystal meth. None of the staff had a mask on so not sure why they are blaming COVID for not letting people in the office. Anyway, I get to the window and of course they dont have my "packet", which is 2 parking passes and the key fobs to get in the garage (when we stayed in previous condos in the same building, all of this was waiting in the room--just needed a code to get in). They scramble to get the packet put together. Then we get to the building, way down on 1st street. The door lock is incredibly difficult to use. Few minutes each time to get it to open. Oh, and a few bags of dirty laundry are at the front door. Now, we get in and wow, is this place gross. The shower door is broken. The bathroom smells of urine. The remotes are all very sticky. The sheets have stains, one of them being fecal. One of the sliding doors to the balcony is broken. The carpets are filthy, as is the balcony. No toilet paper. Various lights do not work. Check out. We wanted to leave early but the office does not open until 9. We tried calling the local office, and texting, but the system would either hang up or circle in loops with non-helpful information. The dysfunction of this place should be taught in business schools. It is chaotic and borderline criminal. read more

My family has booked several vacations through Vacasa, so we have been loyal repeat customers for them. However, my most recent experience was one of the worst I've experienced in any kind of booking arrangement to date. We booked a week long vacation for my family of 4. We had to cancel a week later due to a miscommunication with the group, and it was stated to me, we'd receive a refund LESS a booking fee. Well, this booking fee was nearly $180!! I booked it all online (no Vacasa staff involved,) and with only a week surpassing before cancelling, they were unwilling to work with me in making an exception and refunding us our entire deposit (after several emails, phone calls, etc.) I am infuriated at the level of customer service. At the very least, offer a credit towards the next booking - this would have been satisfactory. I will not ever be booking with Vacasa again due to their shady dealings, and I will be reporting them to the BBB. The "policy" they kept making reference is nowhere to be found in my confirmation, either. TOTALLY disappointed in such a large company - they should know better. read more