A complete travesty, an insult to anyone who has ever served, rural vets have no access to local dentistry, its a 4 hour drive for dental, nearly all my community care appointments were cancelled and dr Gruber never informed me, I waited 3 months to see a specialist , when I phoned in they said that it had been cancelled months ago, Dr Gruber has his hands tied by va red tape, The best thing to improve this place would be to bull doze it to ground, and let vets use local docs read more

My VA PCP Nan Jordan is as tenacious a patient advocate as I've encountered since arriving in this area 9 years ago. As a retired healthcare professional, my experience is that this is not a well served healthcare area and wait times for services are long and getting worse, so when acute medical concerns crop up, I've gotten better service from the VA Clinic then from my own PCP at Animas Surg Hosp - arguably rated best in the area! I haven't encountered the Clinic's individuals mentioned in two other dunning reviews (no longer on staff) but come on, fellow vets, compare the Clinic to the local alternatives who don't give a crap that you're a vet - all horrendously expensive, and at times also rude and uncaring. I appreciate all the folks at the Clinic. read more

This was my 1st visit to to the Durango clinic. I relocated from another state and VA system. I am familiar with other VA full medical facilities, but had never been to a VA clinic before. Looking at previous reviews I was not optimistic. I was pleasantly surprised from the moment I went in. I was presented with a packet of materials that addressed most of my questions. I live in a rural area and was concerned about travel among other things. My wait time was just a few minutes. The doctor was patient, professional, and empathetic. He took time to address my needs and concerns. He addressed my many medications to make sure I understood what each one was for. The staff were also, without exception, polite, professional, and friendly. I feel confident my health care needs are in good hands with facility. read more

They have always treated me well here. Good service, and kind and caring individuals.

This is the worst veterans clinic I have ever been to. A total lack of caring for listening and and absolutely no follow through. I found out that the people who run the clinic are not federal employees they are subcontractors. The total lack of concern and how they deal with veterans is the disgrace to the veterans of this country. The woman in charge kathy Kirk should lose her job because of her lack of caring about our veterans. Someone needs to do something about this clinic. read more

I have never been so disrespected by anyone serving in the military until I visited this clinic. I went in and spoke with Richard Schleeter. I asked him if he could give me some information on mental health support groups and mental health services also help on finding jobs after retiring from the military. This disrespectful, uncaring, insincere, arrogant person stood up from his desk, walked over to a wall with brochures, grabbed a couple and threw them in front of me on the desk. Then he turned around and walked away. I thought he went to get something else. I sat there for 15 minutes before I got up and walked away. My husband spent 23 years in the military. It was not easy for him or his family. I was lonely, times were hectic, there were missed birthdays, graduations, holidays, funerals, etc. Our own daughter would cry when he came home because she did not recognize him. This man does not belong in this position. Michele Northcutt read more