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    V2VG Thrift

    5.0 (3 reviews)
    Closed 9:00 am - 3:00 pm

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    Garnet Hill - Eileen Fisher organic cotton towels

    Garnet Hill

    1.8(223 reviews)
    0.2 mi
    $$$

    Truly horrendous customer service. I ordered two items. Decided after they arrived that I needed a…read moredifferent size. Initiated an exchange online and sent them back. One full week after UPS tracking reported that the items had arrived at Garnet Hill's warehouse, I had heard nothing and could find no update to my order through the website. When I called customer service, the agent (C) basically said, "Yeah. It could be another week before anyone at the warehouse gets around to processing your package. If you wanted it done 'fast,' you should have done it as a return and ordered the different size as a new order." I believe this technique is called blaming the victim. I asked, "How would I have known to do that? Do you state somewhere on your website that items sent back for exchange might just loll around your warehouse for weeks on end, so the exchange process should be avoided?" "No, of course not," she replied. Very helpful. After considering my options, I called again and spoke to another customer service agent (M) who also ended up passing the buck back to me. I asked if we could cancel the exchange and order the new size over the phone. Sure, she said, then revealed that the new size (which was available when I first initiated the exchange) is now on backorder. I can only assume that it sold out during the week that my items were lolling around the warehouse. M said it wasn't Garnet Hill's fault if they had too many packages at the warehouse to process them in a timely fashion. I should have known that if I had wanted my items shipped "fast," I needed to handle the exchange differently. (M also noted that she has worked at Garnet Hill for more than 30 years, so her "blame the victim" approach can't be attributed to inexperience. This is clearly a company policy.) At this point, it's looking like it will be at least two months from the date of my original order before I receive the items in the size I needed. Anything quicker than that would have been, according to Garnet Hill's definition, "fast." A good word to describe how I will be running away from this horrible company. Although I might apply for a job working in their warehouse. It sounds very relaxing!

    My complaints are similar to so many others who've had issues with off sizing on sheets, poor…read morequality, inept customer DISS service, ridiculously high delivery cost, etc. I wish they'd stop sending me catalogs because I'm done shopping with Garnet Hill. There's a sucker born every minute, and they can find another sucker elsewhere. Charging by the cost of the item and not the size nor the weight is absurd and a rip off!

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    V2VG Thrift - thrift_stores - Updated May 2026

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