Charges master plumber prices for apprentice plumber skills. Medicocre work. Poor attention to…read moredetail. Not particularly friendly, which would be fine if work was better.

He replaced an outdoor water spigot for me in August. He showed up on time! Called me back within…read morea few hours of leaving a message and was able to come do the work within a day. Would recommend to anyone needing a plumber.

Old gas water heater was on its last leg, and started to leak like sieve. Submitted request for…read morequote, and it took less than an hour for Jimmy, the owner, to respond. I wasn't sure exactly what type of replacement I wanted; tank less or traditional. Jimmy was upfront and honest with all the options and explanations. I really appreciated that, and it helped me make a decision I was happy with. My old natural gas tank heater was 40 gallons. I always felt there wasn't enough hot water even with just 3 people in the home, probably because it was supporting a 3 story brown stone. Jimmy found a nice 50 gallon one, and scheduled next day installation. His team was on time, courteous, asked for water shut off location, and began the install. I was upstairs doing work. Couple hours later, he let me know it was all done and walked me through the work and the new electronic gas and pilot control unit on the new system. He even installed a new ball valve and gas valve at no extra charge. I've used other plumbers in the time I have been up here, and never have I had the exceptional customer service, quality workmanship, and cost effectiveness that J2 plumbing offers. They are my go to for any future heating and cooling work. Highly recommend J2 for any heating or cooling work you need. They are a top notch outfit.

I had an appointment with another company but wanted something sooner. J2 came within an hour and…read moreimmediately fixed the issue for heating and found a problem with the corrective action for air conditioning. Johnathan was extremely personable and professional. I am extremely pleased with their service and will use them again when needed.

We contracted Billington to do the plumbing when upgrading our bathroom. He does not give…read moreestimates, but we relied on the recommendation of a friend who had used him for some work. The work was OK, but our general contractor had to compensate for some things he didn't do. Billington's time at the house was a little over 12 hours, but the office billed us for 20 hours. We asked for an explanation and the response was that they have time at the supply house getting materials if they are not at the job location. We felt that the rounding up of hours, the number of hours at the supply house getting materials, and the number of hours listening to stories about the Billington's change in diet are excessive. It's great to hear that a change in diet has improved health, but it's not worth several hundred dollars.

When I hire a plumber I expect them to assess the job at hand and advise of any remediation needing…read moreto be done before the job begins. We recently replaced a piece of necessary plumbing equipment. All appeared status quo with no issues. A month later, on a trip downstairs to a seldom used storage room beneath the new fixture, I find we've added a 'swimming pool' - a flooded mess of ruined paint, sheet rock soaked requiring a tear out down to the studs. A call to Billington, the contractor who'd handled the install, was met with not, "We'll be out right away!" But a promise to come by in a few days. Upon arriving a few days later, we were told they didn't have the right tools to address the situation and would be back. Four days later having heard nothing we had to call again. Once again, several days went by until they were able to come out. At that time, it was denial city - it became the house's fault due to it's "age"...and it was the existing piping that was now, "outdated" and "should've been replaced" before installing a new XYZ...As we had been hanging around, waiting for Billington to come back out and address the situation, we had called in not only a handyman, but another local(see my other reviews) plumbing company to take a look at this situation as we weren't sure Billington was ever going to return. We were advised, that there was nothing wrong with the existing piping, and it appears that the problem was installation using the incorrect parts. I get it - mistakes happen, and had the response been a prompt, " we'll take care of it" I would've been not only impressed but more than willing to hire them if needed in the future. And while they did correct the issue, they were bold enough to suggest us filing a homeowners claim for the ancillary damage and made no offer to pay for the repairs to the sheet rock, woodwork, etc. So we'll be footing that bill as well. Lesson learned!

I called for an emergency service on Sunday and 24 hours later still no call back. If you can't do…read morethe job, that's fine but at least a phone call to turn it down would have been appreciated.

This company provides great service. It n time, very professional and they resolved our plumbing…read moreissue on the first visit. I will definitely call them for all future needs!!

Oil furnace stopped heating. Boyce and Drake sent a technician out immediately and fixed my issues…read moreon the spot. I had heat within two hours. Excellent service and fair pricing. Highly recommend.

We requested servicing on our old gas furnace for forced hot water heat and our newish water…read moreheater. The technician was prompt polite and professional. He explained several potential issues for future reference and was a pleasure to work with. We definitely recommend their services.

I called two days ago and requested replacement of a shower valve. Received appointment for this…read moream, team arrived precisely at appointed time. Work was done quickly and professionally. Moreover, I asked for a faucet to be replaced while they were here, which they also did for me. I am so glad to have someone polite, efficient, and who showed up!

These guys are the best...came right over after I called and went above and beyond; identified the…read moreissue and spent all the time and energy necessary to get it fixed and get my frozen drains moving again! They were friendly and competent. Now I also know why my drains were freezing! mystery solved and now I can work on the solutions moving forward.

Called and set up appointment, got text saying when they would be here and arrived on time! Very…read moreknowledgeable and reasonable. Helped diagnose problems, performed maintenance and took care of the problem. Highly recommend!

I am so grateful, thankful and happy to have found these guys in a huge crisis when our on-demand…read morehot water tank went and we were in the middle of winter! We called a bigger company and were so dishearted to have them come and take advantage of us. They did not even write up a professional quote and when we shopped the tank they suggested, it was 1/4 of the cost they quoted so we had no clue why labor would be THAT MUCH! They were pushy too. We called Home Depot and they suggested Burnells and we were blown away! I sent photos and the model tank we needed and a clear quote and once we said "YES!" they were on their way like hereos! They installed the new tank in less than an hour and it was MORE THAN HALF THE COST and works GREAT! I will never call anyone else and refer them to everyone I know. I LOVE THEM!

This was by far the worst experience with a plumbing company I have ever had. For background, i…read moreused to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. https://www.timesunion.com/news/article/Owner-of-Hudson-Falls-plumbing-business-used-17380012.php