I have been overwhelmed by the compassion, care, and attention to detail in the aftermath of losing…read morea beloved girl, our Lola. Eric, the owner, took care of us personally and I'm not embarassed to admit that I collapsed in his arms in tears when he showed up with her cremains, nose and paw prints, commemorative decorations, and more. She passed on the 20th and this company goes above and beyond to offer genuine care and services in the aftermath of what can feel like overwhelming grief. Eric and his company are doing God's work. You cannot choose a better company. PS Just realized that all of this care, all of this service was even more above-and-beyond: they didn't have a credit card on file for me and thus I had not paid a dime for anything. I had to reach out to THEM to ask if I'd paid. This is an exceptional company. Truly.

I really did not want to leave a bad review, but I just got finished euthanizing my baby, my…read morecompanion for 14 years, just to have the crematorium I had scheduled an appointment with to pick up his remains and cremate him not show up. I had sent them a photo for his urn and everything when I scheduled the appointment. When I called to find out what the delay was and they seemed to act as they didn't even know I had an appointment. I scheduled the appointment with the owner Eric Hicks by phone 2 weeks before. The gentleman that I spoke with at the time of appointment was not the owner. He told me they could send someone out now, but luckily my veterinarian was still at my house and was able to take him and have him cremated with them. Shout out to Oakes Animal Hospital in Winston Salem for providing me in home euthanasia and cremation services. They are one of the few veterinary hospitals that provides these services for established clients. I have used Serenity Pet before and even recommended them to my aunt when she had to euthanize her dog. She even used their in home euthanasia services. Which I did not because use, because my dog had a lot of anxiety and was comfortable with his veterinarian. My aunt was very pleased with Serenity services and so was I. I am disappointed that now I am not getting the items that came with the services Serenity offered. You have to understand I was emotionally wrecked and could not wait for 20-30 min for them to come. I'm writing this review mainly because they didn't even seem to care to enough to apologize for the mix up. When they text to use storms as an excuse for not being there. Which would be understandable if they had call, but I got the feeling they weren't coming in the first place. Like my appointment didn't exist. I did text them back to let them know my veterinarian was handling it and I had already told them that when I called. Their response was "Ok". No sorry for the inconvenience on one of the worst days of your life. I have used a few pet crematorium before and have never been treated with so little respect on a already difficult day. I choose Serenity Pet because they are still privately owned. Where everyone I've used in the past is now owned by a corporation. This was a very disappointing experience that I did not expect to have.

When i posted Simcha picture, I think i forgot to include forgot to include her name. Simcha…read morepassed away April 8, 2026, so this is still pretty raw feeling. I needed to call Pets at Peace after she was taken from the vet, after she died at home in my lap. I could not have spoken to a sweeter person on the phone! Im still half crying and she was so understanding and proved to me she was in the right profession! When I posted a picture of my sweet Shih i forgot to put her name and dob/dod. Simcha, which is JOY in Hebrew, and my sister Joy gave her to me, plus they have same birthday of August 3.. So cool.. The lady i spoke to let me share stories about Simcha in the middle of a busy day. If this type of service is needed for your pet, look no futher!!! God Bless the other hurting parents!! Nena (Waynena) Allen

This company is amazing! One of our children was devastated by the loss of their pet. They came to…read morethe house to retrieve the remains and returned them shortly after in a beautiful box with the pet's name inscribed. Customer service is out of this world, - kind, gentle and so caring. Highly recommend them for this challenging time in your life.

We wanted to give our sweet senior dog a peaceful passing. It was definitely time. At home, laying…read morein her bed, amidst the chirping birds, enjoying her favorite bacon while we talked to her and gave her all the loving words and petted her was perfect. Couldn't be more grateful for the option to do this at home. Service was professional, the process was explained well, and we never felt rushed. Definitely would recommend.

Couldn't have asked for a nicer vet or better experience saying goodbye to my beloved lab. Dr. G…read moreexceeded my experience and expectations with her kind, professional, caring demeanor. Not something I'd ever want to do again but if I had to, Dr. G is the only person I would call.

Highly recommend! Expectational service, quality and care in what they do. Plus they make you…read morefeel very special with their kind notes and follow-up.

Exceptional and quality services provided by the staff for my fur baby Roscoe (AKA "Stud Muffin)…read morewho crossed the rainbow bridge on 6 June 2025. Jason called and texted me within one hour after notification of Roscoe's unexpected passing. Jason was so patient with me as I completed Roscoe's online obituary and assisted me in posting all of his beautiful pictures and videos. His prompt response to all of my daily concerns, empathy, compassion, and selfless service made my journey tolerable despite my overwhelming sadness and grief. Megan also ensured that the engraving on my baby's urn would be perfect to my specifications and she did her absolute best to make sure it was ready on time. I picked up my precious baby on 18 June 2025 and proceeded to prepare his resting place at home. I literally cried buckets of tears as I carefully unwrapped his beautiful urn, his paw print in a leather binder inscribed with his name, his curly locks of hair, and other delicate memorabilia. I cannot write or say enough words to ALL for going ABOVE AND BEYOND to memorialize my adorable and loved companion and family member. I highly recommend their services to anyone needing to say goodbye to their cherished companion.

Couldn't have asked for a better experience. They were extremely respectful of my grief and they…read moreprovided a great urn box with a certificate adorning my dog's paw print. Completely professional and affordable. I will recommend them to anyone needing such unfortunate services.

Our little guy Stonie passed away a few days ago.. The vet hospital recommended us to them after…read morefinding out that we had a small budget. I'm so glad they did. In just a couple of days, they handed our little guy back to us in a couple of days. We received a neat little gift bag with his ashes in an enclosed sand bag that was tucked inside a cherry wood box, 2 tiny vyles with part of his fur, a plaque with his paw print and a lively rainbow poem.

Took care of cremation of Babygirl.. Quick turn around on…read morethe services.. Compassionate people

Pet Pilgrimage 494 E Plaza Dr…read moreMooresville, NC 28115 Pet cremation advice & experience. Yesterday we lost our most beloved 2nd daughter our 15 yr old Chihuahua. When this happens at home it's so sad, hard to think, your emotional and sad it's hard to make arrangements on weekends. We had to come share our experience with cremation it was beyond professional, compassionate, they treated us and our beautiful baby like we were the most important people in the world. We found Pet Pilgrimage located in Mooresville. It is located behind Cavin-Cook Funeral home building they have Pet Pilgrimage onsite. They are located in the far rear left of the parking lot behind the funeral home. This was by far one of the best decisions we've ever made. We did not want to use a commercial "pet crematory". We wanted a use a locally owned, compassionate company and wanted to support local business. Cavin-Cook.com was incredible. The prices that are posted are exactly what you will pay. Unless you add on other items. They are no pressure upsellers!!!!! We officially love these people, we were so grateful for them being open on a Sunday. Our baby is now back home in less than 24 hours after she was taken out of our arms. 5 all the way Top notch compassion and very comforting! Beautiful private rooms to stay with your baby as long as you need. They do not rush you at all. They are very patient, informative, and caring. We asked for a heart to be cut from her blanket they did it without a problem. Her remains and presentation returned to us was the most beautiful thing I've seen. https://petpilgrimage.com/ We chose the Remembrance Cremation Collection $240 PRIVATE CREMATION INCLUDES THE FOLLOWING: *A wood or biodegradable urn *24 Hour personal assistance *A comforting environment for final goodbyes and memorial services *Imprint of your pet's paw set in ceramic clay *Keepsake fur clipping *Remembrance wildflower seeds *Rainbow Bridge bookmark *Digital images of your pet's nose and paw print archived at Pet Pilgrimage for memorial keepsake items *Online pet memorial *Cremation certificate *Your pet is returned to you within 48 hours Whatever you do don't use GPS for pet pilgrimage use GPS address for Cavin-Cook Funeral home. Drive straight back behind all the buildings it's in the back left corner.

Losing our Buddy was losing a family member. I wanted to give Buddy the send off he deserved…read more There are not a whole lot of options in the metro Charlotte area. But I was able to find Pet Pilgrimage. From the moment I called to speak with Becky my heart was a bit lighter that he was going to be taken care of the way would have. Our Buddy declined quickly and we had to make the difficult decision to have put to sleep on the Friday after Thanksgiving, 2022. Our appointment at the vet was not until 4:30pm but the folks at Pet Pilgrimage were so accommodating. Our vet had put Buddy in a box for us which we hand delivered to Pet Pilgrimage. I wanted to make sure Buddy was wrapped in his favorite blanket he had since he was a puppy, his favorite toy nestled in his arms and pictures of our family with him. When we dropped him off Lisa told us to take our time saying good bye. We spent some final moments with our little guy. I was able to cover him up, give him his Lamby, and kiss his sweet face. Lisa set our expectations to say I would receive a call first thing Monday morning to pick him up. With it being holiday I completely understood that it would take longer than the estimated 48 hours. Due to my own impatience of wanting Buddy home I called around 9:45am on Monday. Becky said I was going to be her first call at 10 - because she wanted me to have time to wake up before getting the news Buddy was ready and not open up a raw nerve. Thoughtful beyond words! I loved how she referred to him as my baby - because he is my baby... When we picked him up we were given a beautiful bag - and the living tree urn with Buddy's remains. The paw prints were perfect. What I realize now and I didn't at the time - was how anxious I was to get Buddy home. The folks at Pet Pilgrimage understood that for me. This was well worth the money we spent - it was the perfect was to honor Buddy and we are so blessed to found these folks - they truly are doing a wonderful act for people. Thank you all!

I have always come to this particular facility in Kernerville called Agape (which is part of…read moreCentral Carolina Cremation Services) whenever I have had one of my pets pass away. It's a sad occasion when you have to say a final goodbye to a furry loved one and the staff here are very kind and understanding. This cremation facility takes in all small animals including pet snakes. They have a central facility in Charlotte where they can take in large animals such as horses. You can request a viewing where they bring out your pet on a presentation table for your final goodbyes before the cremation. I elected to watch the cremation itself along w the viewing. The ovens are huge and it takes some time beforehand to get them started and producing the correct temperature. They have an automatic procedure that once the animal is placed on the moving platform it opens the oven doors and the animal goes in and doors close behind. But you don't have to watch that, you can stay in the office until the process is complete. In the meantime you can pick out an urn or keepsake box out of the many choices. Once you choose, you decide what the epitaph will be and while you wait they are able to engrave or otherwise personalize your choice. I chose a stone jar. This facility is a one stop facility from guiding you through the process, picking an urn or wooden box, to cremation and presenting your loved one in a beautiful urn or whatever container you choose, with engraving at the end of the process so you are able to take home your pets remains the same day. You can expect to spend 1-2 hrs when it is all said and done. It's a loving send off for a special friend.

Heartbreakingly, my bulldog Betty passed away last Thursday. I knew I wanted her cremated and the…read morevet suggested CCPS and told us they would handle everything. While I hate that I am writing this review I am very pleased with them. They had Betty back to me in a few days. I went with the basic plan and the box is absolutely beautiful. They have her name, birthday and day she died underneath and it came with a very pretty plaque with her name that I can place on the box if I wish. They really did handle everything and I am so grateful for that. My only complaint was that they had her for four days before they cremated her and it was written down on a card they gave us. I would rather not know and it seems like a long time to wait when on the phone the lady said they would be doing it shortly after I paid.