I am absolutely heartbroken and disgusted by my experience with Pet Serenity. A couple of weeks ago, I had to make the devastating decision to put down my 4-year-old Boston Terrier, Bear. I had never had to put a dog down before, and because Bear meant everything to me, I thought choosing an in-home service would make his final moments more peaceful and comfortable. Unfortunately, I was completely wrong--or at least I was wrong in choosing Pet Serenity. I do want to say that the veterinarian who came to our home was wonderful. She was kind, compassionate, and understanding during one of the worst moments of my life. I cannot say the same about the rest of my experience. Bear passed away in my arms. I held him and cried until I reached a point where I emotionally could not handle seeing him that way anymore. My mother went outside and asked the man who was there to please come take Bear from me. Instead of immediately and compassionately helping, he came inside, spoke with my mother, handed her a business card, and then went back outside for approximately five minutes--all while I was still sitting there holding my deceased dog in my arms. He eventually came back inside with a bag and explained what he was going to do. Personally, I did not need or want those details in that moment. I was devastated. He then laid Bear down and began preparing the bag while I turned my back because I could not bear to watch. Hearing that bag being zipped around my 4-year-old dog is something I will never forget. It was torture. The entire process felt unnecessarily drawn out and made an already traumatic moment even worse. Unfortunately, the experience did not end there. The package I purchased included Bear's remains, paw prints, and other memorial items. When Bear's remains were returned to me, I later noticed that the nameplate had his birthday engraved incorrectly. I contacted Eric and explained the mistake. Approximately one to two weeks later, I received a replacement nameplate. The replacement was wrong too. At that point, I called Eric again because I genuinely wanted to understand what was happening. Did the engraver have Bear's correct information? Why did this keep happening? Instead of showing even a basic level of compassion or professionalism, Eric became extremely rude and began yelling at me. He eventually hung up on me and told me to text him. During the conversation, he made comments to me including, "I'll match your energy all day," "We can do this all day," and "Your $300 doesn't mean anything." I was stunned. This was not a disagreement over some ordinary purchase. I was calling about the memorial for my 4-year-old dog who had just died in my arms. I was already grieving, and I simply wanted the memorial items I paid for to have Bear's information correct. When your business provides end-of-life services for beloved pets, compassion should not stop the moment the pet passes or the payment is made. Families are grieving. They are vulnerable. They deserve patience, kindness, professionalism, and respect. Mistakes happen. I could have understood the first incorrect nameplate. But when the replacement was also incorrect, I had every right to ask questions and expect the issue to be corrected without being yelled at, spoken down to, or told that the money I paid "doesn't mean anything." I am incredibly disappointed, angry, hurt, and disgusted by how I was treated and by the overall handling of Bear after his passing. If you are considering Pet Serenity because you believe an in-home euthanasia will make saying goodbye to your pet more peaceful, I strongly encourage you to reconsider. Losing Bear was already one of the most painful experiences of my life. The last thing I needed was for the company I trusted with his final moments and remains to make that experience even more painful. Bear deserved better. And grieving pet owners deserve better. read more

This is an honest review. So please know that each aspect of it is extremely sincere. I was blown away with the level of compassion shown by this company at the beginning, during the pickup of Melody our Husky Shephard mix. I was concerned about the cost, especially after having to pay for vet care. Money has been tight and my anxiety was reduced when I heard how much we we going to be charged. They were both empathetic and sympathetic. My expectations were satisfied to say the least until yesterday. My wife and I were out yesterday and came home to find Melody's ashes were left outside our front door like it was an Amazon delivery. Coincidentally it was sitting next to an Amazon delivery. When I checked my phone I saw three calls came in from the same # in a 10 minute span but yet no voice mail was left. 10 minutes after that a text message was left with a photo of the bag on our front porch. I waited until this morning to send a message to them to let them know how dissatisfied with how our interaction ended. I was sent a screen shot of the phone register showing the 3 calls (which wasn't in dispute). I feel an appointment should have been set up for the return of melody's ashes or we should have been told we could pick her up. Not just dropped off on our porch. Melody was not a pet. She was a beloved member of our family. If we had been gone all weekend she would still be out there. I wasnt going to leave this negative part of the review since we were all in all very pleased with this group, but even after explaining how disturbed I was by this, no apology was ever given. Hopefully they were having a particularly difficult day and it was just a lapse in judgement. read more

I cannot say enough about how GREAT Eric was during such a heartbreaking time in my life. Cooper was my first "furbaby" and I had him for 15 years. I was skeptical of using Eric at first because the price was so low and seemed too good to be true for all that I was getting. This is in comparison to the other prices I was given for cremation services in my area. I did a quick search of him and the work that he does WONDERFUL! My baby died on a holiday weekend and he was quick to start the process and he kept me informed every step of the way. He personally drove Cooper to my residence and chatted with me for a while, which I believe is going above and beyond for your clients. I definitely did not want to go back to the vet where my dog died. A lot of companies take advantage of people in their time of grief and I believe that is just wrong on so many levels. Eric was the exact opposite! He spent time and got to know me and my dog. He was patient as I was grieving. I know he took great care of him; I can see it in the meticulous work he did. I received clay paw prints, solo cremation ashes, Cooper's fur, ink prints and a gorgeous wooden, engraved box. Eric is a small business owner and he believes in not price gouging people when they are grieving. They just want a nice keepsake for their babies and Eric did just that. He is compassionate and he genuinely cares about what he does. THANK YOU Eric for taking care of my boy and I will definitely recommend you to anyone I know that needs your services. read more

As a young person, I couldn't comprehend the deep emotions tied to losing a pet. However, with the passage of time, I've encountered the profound sorrow that accompanies bidding farewell to a cherished animal companion. Over the past two years, I've had to make the difficult decision to have two beloved pets put down. In these challenging moments, I turned to Dr. Campbell for guidance, seeking solace in her professionalism and compassion. Dr. Campbell, with her expertise, not only helped me navigate the painful process of letting go but also recommended Serenity Pet Cremations. In my interactions with Eric H., I found a level of professionalism and empathy that exceeded my expectations. Entrusting them with the end-of-life care for my pets was a decision I will never regret. To both Dr. Campbell and Eric H., I extend my heartfelt gratitude. Your dedication to providing compassionate and professional support during such difficult times has left an indelible mark on my heart. In my grief, your kindness has been a source of comfort, and I can't thank you enough for helping me navigate the emotional journey of saying goodbye to my cherished companions. read more

Thank God I found I found Serenity Pet. I was devastated in making the most difficult decision but Buddy let us know it was his time. I contacted Eric is so loving and caring, and he explained the whole process. Last Saturday 2/1/25 my buddy was put down in our home thanks to Dr. Campbell and Jesus came to pick him up and was so loving, caring and compassionate that I was so devastated and reassured me my buddy was going to be well taken care of. On 2/6 I got the greatest news from Eric that my buddy was going to be delivered to me which I didn't expect it to be so soon. My buddy came back home with so much love and beautiful details and I am beyond blessed, grateful and pleased and couldn't be more happier that he is home. Eric and his staff are a true meaning of love, compassion and love what they do and the work is absolutely beautiful in every aspect. Thank you Eric and staff for bringing my buddy back home and handling him with so much care. Words can't describe how grateful and blessed to have found them and I highly recommend them to anyone. read more

Wow!!!! This is my second time and I'm still pleased. Amazing company. First let me start by saying this company made a sad moment for me very pleasant and less painful. My dog past in the middle of the night and Eric was quick to reach out to me and pick up my baby by the morning. He was very nice and respectful. He kept me up to date with the timing with getting my baby's ashes back and even called me to ask me if I was satisfied. I could not have been more anymore happier. Upon return due to our family schedule we found it acceptable for Eric and his staff to leave our baby & the gift bag on our front porch. Thank you for exceeding the expectations by 1000 percent. As my husband said when we weren't home Hank was home alone!! This is definitely the company you want to use!!!! read more

Eric was wonderful to work with. I had a very hard time talking about my soul dog and euthanasia. Very professional and caring. The entire team was wonderful. My Rocky was the bestest dog and they were very caring. The return of his cremains was very dignified and special. The plate on the beautiful box was beyond what I imagined it would be. Rocky's fur brother sniffed and gave a lick to the box when we got it back. As much as we were dreading this time, Serenity helped us through it. Would definitely 100% recommend and I would use their services again. Eric even added our special phrase for Rocky (Run Rocky Run) read more

Eric Hicks and all of his staff are a bunch of amazing individuals. They have helped me twice with my beloved furbabies and once for my dad. They are very compassionate, they let you take your time saying your final goodbye to your furbaby and they have the utmost respect. Their prices are very reasonable, they have a wide selection of urns if you with to buy one and will either bring your furbaby home to you or give you the option to pick them up yourself. I will always recommend Eric Hicks with Serenity Pet Cremations to anyone needing their services. read more

Our family couldn't say Thank You enough to Eric & his staff. Our beautiful Roxy crossed the rainbow bridge unexpectedly and when we called after hours we were amazed Eric answered right away. Sunday 8 days later Eric's staff returned Roxy home. We weren't home when the staff called however we were able to come home to her placed in a safe location and awaiting over arrival home. Thank You to Savanna, staff member, who helped us on this emotional day and upon her return. This process made a horrible situation a whole lot easier on our family. read more

I have had the best experience with serenity pet! I have used them multiple times and they were on point with timing and care of my babies. They always are very friendly and show compassion as at this time you are losing a family member! I received my personal remains in the time I was told they would be returned to me and the work that was put into the personalization of this was the best! I would recommend their service to anyone and I am so grateful for the great experiences! They get a 5 star in my book!! Jen T read more

I highly recommend Serenity Pet Cremation and Burial . Eric and his crew did such a wonderful job in getting Tobey taken care of and getting him back home to my brother Leo and my mom. He provided us all with compassion and treated Tobey as his own He also gave Leo and mom several keep sakes in which one included Tobeys Paw print in clay . We hung one on mom's bed post because Tobey was her protector while Leo would Sleep. Thank you Eric and your employees for such the Wonderful service you provided. Tobey is home now ... read more

I highly recommend Serenity Pet Cremation for your needs at a time when you are having your pet family member cross the Rainbow Bridge. I recently lost my 15 year old Lab and was quite frankly a mess. Eric was so kind to me and my family and so understanding when I would break down in tears. He picked my dog, Harry, up at my house and brought him back to me. He treated him with so much dignity. If I could give a higher rating than 5 stars I would. When the need arises, please give him a call. You won't be sorry. read more

I appreciate Dave's services for my cat, Fluffy. I loved the stunning paw print with the great idea with the sling. The box is gorgeous and plaque is so appreciated not like others where a label is slapped on the back. And the shredded paper especially white makes it cheerful like on a bed of clouds. And love the box instead of others putting the urns into bags that just collect dust. When I move I can safely take all of his beautifulness with me. Thank you!!! read more

My family lost our 15 year old lab, Hemi one evening on our way to the emergency vet. They were going to make us wait with our deceased boy for 20 minutes or more. In a very stressful moment I called Serenity Cremation. Eric was very kind, compassionate and quick. He picked up our pet and returned him to us within the week in a beautiful urn, with beautiful keepsakes. I'll never let the vet do our cremations again. Excellent service. I can't thank you enough. read more

When we knew it was time for our 15 year old golden to cross the rainbow bridge we knew he deserved for it to be peaceful.. from the first phone call to the final moments it was exactly what me and my husband wanted for Cooper! Such a hard moment in our life made easier. The vet came to our house where we sat outside in Coopers favorite spot and then when we were ready they removed him. Would recommend place this to anyone!! read more

Just beyond amazing service. We had to make a decision on Thanksgiving day, and Eric was able to help us not only with arrangements, but with finding a Vet to visit our house , again, on Thanksgiving. The Service they provided was beyond expectation, and the value was amazing. I highly recommend using Eric and team when you have a need. He really helped me deal with a very sad time in my life. Thank you Eric. read more

Eric and his team did amazing. From the VERY beginning Eric was very caring, and compassionate. I was a mess, and he handled the situation very well assuring me there was no hurry at all. He took such great care of my Little Miss, and got her back home in time for Christmas. I would recommend Eric, and his team to everyone. I will not hesitate to use Serenity Pet Cremations again when I need too. read more

I wish I could give this business 10 stars. We lost or sweet Mable on a Saturday evening and called Serenity. They answered right away and were so pleasant to deal with. Truly such a rough time was made a little better knowing she was taken such good care of. Thank you for your care, compassion and service, our memorial was beautiful. read more

I couldn't have asked for a nicer, more considerate encounter with Serenity services. The owner is very professional, respectful, and kind. I couldn't recommend them any higher, especially during the loss of our beloved rabbit. The turn around was quick and well done. Thank you so much for making things as easy as possible. read more