UPDATE: We called today to get a refund and the secretary is accusing us of lying. She said that we did the urinalysis incorrectly (sample taken night before), when they are the ones who told us that it didn't matter when we got it as long as we did NOT put it in the fridge. The fridge ruins it and that a lot of times if we wait until we get there, the dog won't go it's more difficult getting a sample. So, we did exactly what they told us to do. Then, she asks us to fax over a copy of the ER vet notes and I did not want to because they didn't send notes to the ER either, causing a lot of issues not having an official diagnosis from the vet and at this point I don't want them to have anything to do with services I paid to someone else for. They end up calling the vet only to say "they gave us the SAME diagnosis as the ER vet." Then they accuse the ER vet of scamming people by giving a misdiagnosis to a lot of their customers because they usually only have "one vet on staff at a time". So, why would they send us to an ER vet they are accusing of doing bad work? (We have our conversations recorded also in case they continue to accuse us of lying). The secretary said we were at fault for not accepting the ER services when the ER told us our dog was not in distress & services would be cheaper to have done at a reg vet. ER said if we wanted scans/surgery it would be $3000-$3500 and a reg vet could have done it all for max $1000. If it wasn't an emergency as stated on the ER vet notes, why would I accept those services at the steep ER visit prices when our reg vet should have already done them or we could get a regular vet to do them later? Also, if the ER vet gave us the same diagnosis as the Uvalde Vet clinic then why were we sent there at all? According to the secretary, the vet had somewhere to be. The secretary claimed they did not have enough time to do bloodwork or scans even though they close at 5 and were finished with our appt at 4:20. Why did they even schedule the appointment, if they knew they didn't have time to do the work? Stands to reason they just wanted to make money off of us without having to do the work and wanted to leave before closing time. Netting out of this, they put us on a "no service" list in which we cannot go to that vet in the future because we did not agree with their services and wanted a refund. Which is weird to me, because it sounds like they have a lot of unhappy customers which would cause them to have such a list.
1ST POST: DO NOT go to this vet clinic. We took our pet due to problems peeing. Exam lasted less than 10 min. with only a urinalysis being completed w/ no imaging work. She palpated the stomach and felt an enlarged bladder but "didn't want to waste our time doing the scans because his bladder felt the size of a grapefruit." They sent us to the ER vet all the way in SA. We drove in to a dangerous hail storm, I now have hail damage AND on top of all that we waited 8 HOURS to be seen at the ER, for them to ask us why we were there at all. They said they did NOT consider it an emergency situation (after him having urinated a lot in their kennel and having a soft stomach upon palpation) and were wondering why our vet had not conducted the X-rays or bloodwork themselves. They said that it's possible that our dog may have stones but that the AFAST showed a small bladder and didn't clearly show stones and that we need to go back to our vet to have the imaging and bloodwork completed. We paid $71 at the Uvalde vet clinic and $155 at the emergency vet. Now, we have to go back to a new vet and pay another $155 to get the work they should have completed. Not to mention, while we were in our car calling the emergency clinic in San Antonio to make an appt, she was rushing out the door to go home. It seems that she was more interested in going home for the day than spending the proper time to examine our pet. Very upset that we are now having to pay almost $400 just for these exams at multiple places that could have already been completed days ago at our 1st visit. read more
