I came across this facility on groupon. I read Google reviews and Groupon reviews, I saw her photos on her website and was very drawn by her before/after photos for the microblading. I decided to buy the groupon and made my appointment with Melissa. I waited a month for the appointment. On her website she had 3 different microblading procedures listed. When I got to my appointment I had asked her what the difference was between the tree procedures and I asked what she would recommend. In her Q & A section on her website it is listed that she will draw the eyebrows and shape them to your face, choose color and procedure that fits best for the individual. None of that happened. She could not tell me the difference between the three microblading procedures. She just stated it was color change. That raised a red flag for me. Then she handed me a brow pencil and told me to draw my own eyebrows. Since I already draw my eyebrows daily it didn't bother me much. Then she asked me to pick my own color. I told her I didn't want something too dark or too light but she still did not help me with any of the process. Then she just stated she will put numbing cream and get started. She did not show me what type of tool being used or about the procedure. Another red flag. So in my 2 hour appointment I felt like she was more interested being on her cellphone then attending to me. In between the procedure she would apply numbing cream and let it sit for 5 minutes. In my opinion I think she should have taken this time to explain to me about the procedure, what she was doing but instead she was on her cell phone. At the end of the appointment she gave me a mirror and my eyebrows looked nothing like I thought they would. There is absolutely no difference. It was just a line across. I drew my eyebrows better. She then stated that on my follow up appointment she would reshape color, etc. She then handed me an eyebrow razor and told me they are reusable and that I could take it home. Which made me wonder was this the tool she used the entire time to do my brows. I didnt see any other tool on her table. I have seen microblading procedures and tools used from online videos but she did not have that. Then she got back on her phone. I asked if I was done and she said yes and that she would contact me later tonight because she did not have her phone or calendar on her, something like that lol while she was already on her phone. So 2 days past and I decided to reach out to set up an appointment. A few days later my ink was completely gone. So I got worried and I decided to do more research on Melissa. I couldn't find any social media website with her profile or work. Google had no photos of actual clients. A friend of mine told me to search her before/after photos from her website on Google. Boy did that bring me a lot of information. All 3 photos of microblading and the lash line enhancement and eyeliner photos were linked to 10+ search results of sites to different salons and UK websites that her photos were linked to. Looking through these links and websites I've realized that the photos Melissa is advertising on her website are fraudulent. These are not her actual client photos. She has no actual client photos. These photos she is advertising as her work are google photos and stolen from other websites. This is my mistake for not looking deeper before making a decision to come to this place but I was really drawn by her experience and the reluts of her work shown on her website. I am very disappointed. This also makes me question her reviews on google and on groupon. I reached out to Melissa via text and call, adv I had some concerns and wanted to talk. 2 days past I have not heard back. I then sent a text explaining to her about my research on her, expressed my concerns advised I was not happy and I felt like she has falsely advertised her work. She then replies hours later sent 2 page text explaining procedure and how microblading works and the after results etc. I would have appreciated this type of explanation and information at my visit. I would have been much more at ease. Then her 3rd page of text was to not contact her, that she did not appreciate me slandering her. Which I only expressed my feelings and concerns about what I find out. She said nothing about fake photos she is advertising, told me I am not getting any refund and asked me to not contact her anymore. I asked for a partial refund if not a full, . I felt like as a professional and someone who cares about her business and client satisfaction she could have apologized and asked me to wait until my follow up appointment for better results or a refund or something but no she asked to not be contacted anymore and to refer to groupon for a refund. Groupon can not refund me, she has too but I know that my money was just taken away from me by a person who is completely advertising false information. This is not a way to built clientele. I filed a BBB complaint read more