Customer service is obviously dead. Went for passports brought all the documentation we could find. The passport website says that the offices can do a document search for a fee. I brought my checkbook. Website also says you don't need to submit a birth certificate if you have a valid US passport and a renewal form. I point out that what the website says does not match what I'm being told. The postal worker decides to pop an attitude, "let's get one thing straight right now we don't have anything to do with that website." First of all I really shouldn't have to detail why this is an unacceptable way to speak to a customer in any industry, second, you are a United States Post Office are you not. Then how do you not have anything to do with the information on the USPS website concering passports? I would have accepted "that site hasn't been updated in years" as an answer. I ask the lady for the postmasters name, and ask her to write down the documents she was telling me I needed to bring. Her response, "I'm not about to do any of that." What am I supposed to do, guess what documents I'm supposed to bring you, when the things you were telling me to bring are not things on either the passport application or website? Texarkana postmasters you should be ashamed of the way your employees treat the public. If customer service is dead, don't expect customer politeness to survive much longer. read more