What a great business! Hands on owner, very hard worker. Always make time for your problem and…read morenot only are they quick, their prices are very reasonable! Will always call them first!

I destroyed the screen on my iPad. I brought it in, and they had a screen in stock. I really messed…read moreup the corners, so they kept it overnight to make sure it was properly seated. I picked it up this evening, and it works great. Very reasonably priced, and super nice guys to deal with.

This is a new T-Mobile where Pet Quarters used to be on outer Main St. in Waterville. Quick…read moreattention and knowledgeable staff. Ashley was super nice and did a great job setting me up! I got a great deal for internet and cell phone. And a free Galaxy S24 with a trade in! So happy.

Actually, it was AWFUL. I was a happy customer of US Cellular until they were bought out by…read moreT-Mobile. US Cellular told its customers that the transfer would be seamless (no need to set up a new account or change my password). So I never got a new TM PIN number, account #, or anything. I had many problems with my iPhone 15 Pro (not being able to send or receive texts or calls). To compound this, I was at home after surgery and it was essential that I be able to communicate with my medical providers. So, I decided to change to a different carrier. I got my account number and transfer PIN but T-Mobile didn't release my phone number even though I told them I wanted to keep my number, and my new carrier had to fight to get it released. Then, T-Mobile cancelled not just my account but all of the information related to it. Then, I received a notice that they had charged my bank for another month's service. So they wouldn't recognize my email or phone number, which meant that I couldn't communicate with them. Like a dummy, I had continued with the auto-pay I had had with US Cellular. And I am currently unable to access my account to turn off auto-pay. Nice, huh? BUYER BEWARE!!!

The staff member, Kaitlin, who helped me replace a lost phone was superb in every way. She…read morereassured me, explained my options clearly, and expedited the purchase and setup. When I returned later that day because my phone contacts and saved messages had not transferred automatically, Kaitlin used tech wizardry (or magic) to restore all my data in moments. This would have been miracle enough, but when the school where I worked barred access to its websites on my new phone, Kaitlin spoke directly with an Infotech specialist there to resolve the issue. In all, Verizon provided service above and beyond.

Levi is a stand up man in every way- I went in store 2 minitues before close- like a real class ass…read moreprick- with not even a 1% chance that anyone in store would be able to help fix my problem- Levi stayed over 20 minutes after the store closed to solve my issue. He called multiple customer support centers until he found one that was still open. Genuinely know it was God who made sure it was Levi who ended up saving my night- making my week- just want everyone who is looking for a salesman to know- Levi is the only person my family will be doing business with in the future. He's the only salesman I'd recommend doing business with.

Went up on a recommendation from ATT in Augusta. Gentleman spent several minutes trying to resolve…read moreissue for us. Found out later it wasn't the phone but the hearing aids that went with it. The time spent here was greatly appreciated. Couldn't ask for better service! Thank you!!!

This has been genuinely one of the most frustrating experiences I have had with a business. I…read morebrought in my relatively new Xbox because it randomly just stopped turning on, and I couldn't seem to find out what was wrong with it. I brought the Xbox into Techy around March 20th, right as I was about to leave for Spring break for a little over a week, and I was charged about $50 for a diagnostic. I told them to keep the Xbox at the store for the week, thinking that would be more than enough time to find the issue and repair it. When I returned, I called the store and was told that the issue couldn't be resolved at that location, and that the Xbox was sent to Florida for some internal work. That itself was not the problem, as there was nothing Techy could have done but that in order for the Xbox to be fixed. The issue was that I called right at the end of March, either the 30th or the 31st, to inquire about the status, and that's when they told me it was in Florida. I was given a time frame of when it would be ready, which was mid April at the earliest, and the very end of April at the latest (in the words of the person I spoke with over the phone). They also repeatedly told me that they would call back with confirmations and updates, which they did not do a single time. April came and went, and I called at the end of April to get an update, and was told that it wasn't ready, and they hadn't even received any info from Florida. Again, they said they would call me back, and they didn't. I was very busy with school work from college for the next few weeks, so I didn't call back until mid May when my semester ended (they did not call at all in that time frame even though they said they would). They said it was still not ready, and that they could ship it to my home address. At this point, their estimates were already way off, but I gave them my info and told them to ship the repaired Xbox to my home when it was done. It is currently July 9th, and I still haven't received it. I recently called to inquire yet again, and they told me that the reason it was delayed was the 4th of July, even though over 3 weeks had already passed since the Xbox arrived back in Waterville. I live in Massachusetts, and I'm no expert on shipping, but I feel like 4 weeks to ship a single thing from Maine to MA should not take that long. Overall, this was just an incredibly frustrating experience with little to no communication from Techy. I will say though, that all of the employees were very pleasant, nice people, so nothing against their characters. I just wish that they were more realistic in their estimates, and also more communicative with their clients.

Best and fastest place to get an iPhone and other wireless devices. They fix iPads, iPhones, iPods,…read moreSamsung, LG, Motorola laptop screens.

I love this place! They do a great job and prices are very reasonable. They're also very friendly…read moreand helpful on the phone.