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    UScellular & T-Mobile

    2.0 (4 reviews)
    Closed 12:00 pm - 5:00 PM

    Services - UScellular & T-Mobile

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    3 months ago

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    7 years ago

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    6 years ago

    Horrible coverage and even worse service from this store. We ended up switching to sprint, best decision of my life.

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    7 years ago

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    XFINITY

    XFINITY

    (13 reviews)

    I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

    I was receiving text messages and calls with voicemails from this facility stating my 50% discount…read morewas expiring from my bill. I called to inform them I don't have an account. One gentleman said something about a do not call list and hung up..? I wasn't sure if I was put on this list so I called back. I was then hung up on before I could even ask?! Hanging up on callers is extremely unprofessional and very rude. Who is customer service outsourced to?! I'll never get xfininty due to this interaction. Worst customer service I've encountered. Do not recommend spending your money here.

    AT&T Store

    AT&T Store

    (4 reviews)

    While we were on vacation my husband broke his phone clip so we found this AT&T store to see if we…read morecould get him another clip. The two employees that were working Saturday morning were very friendly and very helpful. They had what my husband needed and put everything together and even told them that he could send the old one back because it has a lifetime guarantee on it. So I would recommend this AT&T store In North Salem Virginia.

    I have a factory unlocked Moto one 5g. I brought my phone to at&t 5 months ago. 5g never worked LTE…read morespeed only. My SIM stopped connecting to towers in my area. Customer support sent me to this store where the SIM was changed to a new one. Cellular connection dropped after an hour and returned to previous state of not connecting to towers. Customer support had me hard reset my phone (which I knew wouldnt work). Now I'm starting my phone from scratch. I go to store today and I'm told my phone must be carrier locked, and its suggested i buy a new at&t phone. Give me a break. So, Im switching to Metro later today as I've never had a problem with cellular OR 5g connectivity on T-mobile towers. These are my only experiences with at&t and this store. Customer service sends me to the store who tells me its my fault. I have a degree in Network Administration, I am not an expert at all, however i have been developing android software for many years. Ive used every major carrier and have never been brushed off so bad and left with the same questions I came to answer. I don't think its ignorance I'm a prepaid customer so hope its that im not a profitable customer and isnt general apathy and laziness.

    UScellular & T-Mobile - mobilephones - Updated May 2026

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