Honestly some of the rudest customers service ever. We went in to get the new iPhone 16 and it was…read morethe most uncomfortable experience ever... the seller was super condescending and very rude. We were told that the bill was going to increase by a certain amount and we were told we would get this amount for trade-in but we never got any of this written on paper, extremely unprofessional. Then when we found a deal on a phone in certain color, the seller act like that deal didn't exist and then started pressuring us to get a more expensive version of the phone... it was uncomfortable and she straight up said she makes commission off of this, just so unprofessional and predatory!

They overcharge you on your bills but they do have a good selection for phone in generalread more

There's a manager that sits in the corner, what he won't tell you is you need to sign in to the…read morekiosk before you get any help. The workers also won't extend that courtesy, so be aware to do so when you arrive. Once you've answered those 14 questions as to why you're there, they'll call your name and ask them all again. Great system, as expected from spectrum. If you have time to kill and a bogus fee to avoid from the company, this is the place for you!!

Our local Spectrum store is always busy and most people waiting are frustrated with their spectrum…read moreservice. For this reason, I recommend making an appointment ahead of time, this will cut down on the "walk in" wait time. It was very busy when I arrived with my appointment and was 3rd in line. I had several issues and Brandon the store manager never rushed me and answered all of my questions. He helped make a potentially stressful situation a lot better.

I've never dealt with such unprofessional and lazy workers in my life. The lack of effort and…read morecustomer support this branch lacks is astonishing. I went in for a replacement device and the manager was more than willing to leave me in the front of the store alone to "figure it out on the store tablet". The gentleman running the store was in such a rush to get me out. Do not go to this store. As much as we pay a month for a business account, you'd think they wouldn't be so worthless. My name is Brandon and I approve this review. 0/10 worthless.

One of the best Verizon stores I've been to. I came in to upgrade my phone after I had a mess of…read moretrying to do it online. Jose was the best. He listened to what I wanted and helped me resolve everything right away. He was professional and didn't once try to pressure me into buying something I didn't want or need. He explained everything in detail and answered any questions I had. He made the process easy and quick. 10/10 recommend this store and Jose!

I live in the country where it's difficult to get a good high-speed internet. I've used DSL for 15…read moreyears and that was fine when it worked. But when it didn't it would take up to 30 days to get someone to fix it. Because I work from home this was never ideal. I found Four Lake Broadband and have been very please with them. They are on top of things and I have never gone without internet for more than an hour or two and that's on a very rare occasion. I've been very pleased with the speed but I guess they weren't. So, out of the blue I get a call from them asking if they can come out and check the equipment as they were seeing on their end that my speed wasn't as fast as they'd like to see it. So that morning, a tech came out and gave me a new "antenna/radio" (I don't know exactly what they call it). Now what company has ever reached out to the customer before the customer reaches out to them?! Call me impressed and a lifetime customer!