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    UScellular & T-Mobile

    3.0 (2 reviews)
    Closed 12:00 pm - 4:00 PM

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    Verizon

    Verizon

    (12 reviews)

    $$

    We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

    After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

    Mediacom - Typical Mediacom

    Mediacom

    (68 reviews)

    There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

    When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

    UScellular & T-Mobile - mobilephones - Updated May 2026

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