We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

Shout out to Khalil Hodge at US Cellular in Galesburg…read more Went with my mother following my father's passing to turn his phone and move the account to her name. Khalil was compassionate, super helpful and did everything possible to make a smooth transition. We appreciate you!

I have 2 items from us cellular that worked fairly well until it didn't. I want to the store and…read morethey said I could go through insurance to get it replaced. The 1 item did not take long although they miss lead me with delivery dates. The second device I was told was out of stock. I was also told I would be notified every 2 days as to if and when it would be delivered. When I went to the store to let them know. They were not helpful at all about the situation they said it was an insurance issue not theirs. But they work with them so it is their issue as well. I was offered a check with a low ball offer. I understand it depreciated in time but that is very low offer after how much I have been paying on it. The store did not offer any helpful solutions and I don't feel I should have to pay for a device I do not currently possess. I would not recommend them to anyone and would go somewhere else. Since they pick and choose when to be helpful. The internet since my new router is still a bit shotty at times to use.

I switched from Mediacom internet to century link and have been very pleased. No noticeable change…read morein download speeds and even better, no slowing down in the evening hours when everybody is online like Mediacom. Price is better too.

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

After many years with mid century I am very dispointed in the way had to leave there service. After…read moreyears of watching internet costs go up and up. Them passing the cost of upgrading to there consumers. I was promised that when called and having it turn off I be prorated and it be 25 dollars if turn off then. Then they call back tell me owned whole 83 payment. Trying to get a last full payment out of me. I had no internet. After 3 calls arguing with me for most part calling me lier. If they had any sense they made me happy and do as first promised. I would of most likely returned as a consumer again someday. Now can not because of the way treated. I make the payments for other elderly family members in town. When they get there new cellphone I will get them a cheaper internet alternative also. It was so easy for them to do right thing. They needed to fleece one last time. Now they will end up losing total of 3 accounts. In a town of 300. Also will be telling my friends where got cheaper internet. If that not bad, to top things the outside box left smashed taped with ripped out screw holes in siding. I was planning to put the emergency line back in for a disabled person care for now can not with them. Oh they said they talked to him in a second call to me ! He turned it back on. He paraplegic and can not speak. Nice try !! Classy

From the owner: We are fiber-optic, setting the standard for customer service, serving customers in five Illinois…read morecounties.

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Please dont waste your money. This company charges $5 to make a payment with cash in person…read more Internet is spotty at best. Terrible customer service. Please do not use this terrible service

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Connecting Point Computer Center has proudly served North Central Illinois since 1968, providing…read moretrusted technology solutions for businesses and residents. We specialize in Managed IT Services, business IT support, cybersecurity, Microsoft 365, cloud solutions, networking, VoIP phone systems, backup and disaster recovery, and IT consulting. Our experienced technicians also provide expert computer repair, laptop repair, virus removal, data recovery, and technology support. Based in Peru, Illinois, we proudly serve clients throughout the Illinois Valley and surrounding communities with dependable service and personalized support.

I have had two amazing experiences with mediacom customer services…read more The first time I was house sitting when the cable went out and I called and immediately copped an attitude about how they probably couldn't even help me because I had none of their account information and long story short, they rebooted the cable for me after I gave them the address of the house. I was so happy the the people I was dog sitting for after a loooonnnnng flight home from Ireland did not have to deal with no cable right when they got home and could finally put their feet up. The lady was so respectful and patient even tho I initially was being a real rip. Thanks mediacom! Today I was frustrated because the line up of channels listed first online didn't match up with my digital channels. The lady kindly informed me I needed to scroll all the way down to the bottom and said she was putting two hard copies of channel guides in the mail for me . advice for ppl who live in IC: don't sign up when all the students arrive in September. Wait for the deals.

In the last month the service has went out every single day for several hours. In the last week…read morethere has been a service outage everyday and even two in one day for over 3 hours. Communication about planned maintenance is non existent, planned maintenance was done in the middle of the day when people need their service, and customer service is no help. They rush you off the phone to not have to deal with you. I do not recommend Mediacom to anyone!