We have been Verizon customers since about 1999 (whenever cell phones came out). My husband lost…read morehis cell phone and we ordered a new cell phone that was compatible with our plan. We were having no luck trying to get his phone number and contacts, etc. rolled to the new phone and decided to go into the store. What a SHOCK, we were treated horribly! We were told that "because we have Verizon Pre Pay" they couldn't really help because that is a "help yourself, you're on you're own" service. WHAT?!!! Are you kidding me?! I asked how we could get in touch with a person at Customer Service and were told to just keep calling and pressing '0' over and over and eventually we would get a person. WOW! The "boy" who waited on us, had taken the SIM card out of my husband's new phone because he didn't believe it came with one. On our way out, he held out his finger and said, "You won't get far without this, better take your SIM card". What a horrible disgusting experience! I worked in Customer Service type jobs for many years and would never have dreamed of treating a CUSTOMER this way! All the other, FIVE employees were just standing around kind of snickering.

After spending a painstaking 5 hours on the phone with customer support, I decided to go into the…read morestore because I was not getting a resolution via phone with Verizon. Tiffany, the manager, at the store was able to resolve my issue no problem and was very helpful. I would highly recommend using the store for any issues in the future.

Shout out to Khalil Hodge at US Cellular in Galesburg…read more Went with my mother following my father's passing to turn his phone and move the account to her name. Khalil was compassionate, super helpful and did everything possible to make a smooth transition. We appreciate you!

I have 2 items from us cellular that worked fairly well until it didn't. I want to the store and…read morethey said I could go through insurance to get it replaced. The 1 item did not take long although they miss lead me with delivery dates. The second device I was told was out of stock. I was also told I would be notified every 2 days as to if and when it would be delivered. When I went to the store to let them know. They were not helpful at all about the situation they said it was an insurance issue not theirs. But they work with them so it is their issue as well. I was offered a check with a low ball offer. I understand it depreciated in time but that is very low offer after how much I have been paying on it. The store did not offer any helpful solutions and I don't feel I should have to pay for a device I do not currently possess. I would not recommend them to anyone and would go somewhere else. Since they pick and choose when to be helpful. The internet since my new router is still a bit shotty at times to use.

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

The fact that you guys lie,never show up, and waste a whole day of work to tell me that you won't…read morecome back and do what you said and install the system is ridiculous, I lost a day and a half of work waiting on this shit company to be pushed off for another 6 days..you guys are a joke of a company

After many years with mid century I am very dispointed in the way had to leave there service. After…read moreyears of watching internet costs go up and up. Them passing the cost of upgrading to there consumers. I was promised that when called and having it turn off I be prorated and it be 25 dollars if turn off then. Then they call back tell me owned whole 83 payment. Trying to get a last full payment out of me. I had no internet. After 3 calls arguing with me for most part calling me lier. If they had any sense they made me happy and do as first promised. I would of most likely returned as a consumer again someday. Now can not because of the way treated. I make the payments for other elderly family members in town. When they get there new cellphone I will get them a cheaper internet alternative also. It was so easy for them to do right thing. They needed to fleece one last time. Now they will end up losing total of 3 accounts. In a town of 300. Also will be telling my friends where got cheaper internet. If that not bad, to top things the outside box left smashed taped with ripped out screw holes in siding. I was planning to put the emergency line back in for a disabled person care for now can not with them. Oh they said they talked to him in a second call to me ! He turned it back on. He paraplegic and can not speak. Nice try !! Classy

From the owner: We are fiber-optic, setting the standard for customer service, serving customers in five Illinois…read morecounties.

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

Do not use this place for computer repairs. After being told…read morethey were not busy and it would only take a couple of days, I waited almost 2 weeks and could not get them to return my calls. The tech was never there when I called and never did return my calls. He either lies to the owner about what was happening or the owner himself is not trustworthy. Because what I was told was absolutely not true. I eventually insisted on taking my PC back after 2 weeks and it was not repaired. Not the way to run a business. If I could give less than 1 start, I would.

From the owner: Our company is dedicated to providing our customers with total computer solutions for business,…read moreindustry, and individuals. Mission: "We Provide Solutions" Our company philosophy has always been to help our customers solve their problems and to provide them with service before and after every sale. Customer satisfaction has always been the guiding force of our company since it was founded. Some of the services we offer include: Computer sales, repair, service, warranty work LAN/WAN Design and implementation Network cable installation Educational Training Data communications Hardware maintenance and plan options Custom programming Manufacturer's and extended warranties Computer service bureau/accounting services Website Design and Search Engine Optimization Website Hosting Domain Name Registration Website Marketing/Search Engine Optimization Pro-Active Network Management Surveillence and Security Solutions Voting & Balloting Services

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!