I had taken my mom to Hudson Valley Radiology today for an MRI with Contrast of her head. She was…read morevery nervous as she entered, but that nervousness went away due to Marianna. She was so lovely to my mom. As soon as we walked in Marianna went to her and helped her with everything. She was amazing! Thank you for hiring such a caring wonderful employee who cares about people. We would never consider going anywhere else due to Marianna's compassion.

When they deserved it, I gave a single star. I can tell you that everything that was wrong has been…read morefixed. I had to schedule two MRIs this week. Easy, smooth scheduling, safe, safe, safe signing in, spotless restrooms and sparkling test areas. The technician, Shabana, was incredibly nice, constantly reassuring me, notifying me how much longer. They got everything right!

Loved how quickly my son could be seen. No appointment needed for X-rays. They took our insurance,…read moreregistered him, scanned him, and had a CD with a copy of the scans completed in ~20 minutes. The radiologist helped my son to feel welcome and comfortable and permitted me to sit outside as he was scanned. If there is one area of improvement is to clearly indicate that the imaging center is located at the back of the building. We parked at the front of the building and was redirected to walk around outside to the back. If someone who was dropped off was in serious pain, this would have been an uncomfortable walk.

First time coming to Hudson Valley Radiology. At first my appointment was set for the Yonkers…read morelocation but I was called and asked if I could move to the Tuckahoe location because the tech at Yonkers got sick. So needing my CAT scan I opted for the Tuckahoe location. So it's in a nice location: not sure if they have a parking lot or garage for guest but I ended up parking in the street. Which was fine because I was right in front of the building. You call them to let them know you're outside and they let you know when to Come in for COVID reasoning. The lady at the front desk already had my paper work ready. All I had to do was verify my paper work and initial. I was in the waiting room. They had guard shields between all the chairs so you weren't in close contact with anyone. It wasn't a long wait which was nice. And then once I was called in a nice lady who was the tech walked me to the room to get my scans. She was very kind and generous. And then she walked me out and I was done. Overall it was a nice experience. Only thing I would recommend is turning on the lights in the hall and in the waiting room cause it was kind of dark and felt a bit weird.

Had services performed here previously, without issue. For my most recent mammogram, I asked…read morespecifically whether services listed on my Rx were covered under my insurance before scheduling appointment. Receptionist checked my insurance and assured me services were covered. On day of appointment I presented my Rx from primary care physician specifying 2 services (mammogram and ultrasound). Imagine my surprise several weeks later when I received a bill for 3 services, one of which was never performed. I'll be reporting these deceptive practices to NYS Insurance Board. Fortunately I have means to pay the outstanding bill, but it's unconscionable that they bill for services not requested and not provided.

I went for an MRI with and without contrast on my left thumb. Although I have been here a few…read moretimes before, everything about the facility was great -- the staff were pleasant, it was clean, and I didn't wait very long. Since they wanted to get the same exact images with and without contrast, they first did without contrast. Once complete, they stop to then administer the contrast... this is where the problem was. They had me positioned on my stomach and each time they tried to insert the butterfly needle thingy, the vein would take only so much of the contrast and collapse (as they said) -- and it took the technician and a doctor 5 tries. By the time I got home, my hand and arm were a mess. I was annoyed and frightened with how swollen the back of my right hand was and how much blood and contrast were under my skin. I am bruised on the entire back of my hand excluding a half inch rim around the parameter. I hope it goes away before Christmas. For those reasons, I rated Hartsdale Imaging 3 stars vs. the 5 stars I did on the survey inside. It is upsetting to look like someone beat the hell out of me and now I have two sore hands. Take a look...

Very difficult place to deal with. No communication in advance of appointment. Arrive 8 minutes…read morelate for appointment and was told they couldn't see me. This is after waiting 10 days for an appointment. Very strange environment with robotic employees. Not a welcoming environment. Can you imagine other service businesses treating customers the way medical "professionals" treat us?

I'm very impressed by the way they handle their professionalism. They are very organized from the…read moretime you call to schedule your appointment to the time that you leave. They have an online system where you can check your records without calling them for copies necessarily. They will answer all your questions and are very thorough when it comes to making sure any concerns that you may face are resolved. They are professional and do not make you wait for a long time. The office looks clean and they have a pretty cute Fishtank. I would recommend this to anybody that I care for

On time appointments. Covid safe. Suh nice staff and techs…read moreHighly recommend to use And films were free

I have never needed an MRI until now and being i'm claustrophobic I decided to try this place. The…read moretechnician was getting frustrated because i stopped twice. He suggested i take a sedative in the future. compassion is necessary in this field if you have none don't work with people. Office is not good at explaining the test prior to sitting there. fyi i worked in an mri and ct location many years ago and always had compassion for the patients and listened to them

I had an appointment for an MRI. I informed them that I wear a continuous glucose monitor. They…read moreinformed me I would need to remove the monitor prior to having the MRI. I explained that this is a $90 item that once removed cannot be reused. I asked the receptionist to look up the model CGM I used (Abbott Libre Freestyle 3 Plus) to determine if it was safe to wear during an MRI. She saw that it was safe to wear. Unfortunately, the idiot, ignorant, uneducated mutt of a technician still wouldn't do the MRI unless I removed the CGM. The receptionist showed him the information that appeared on the Abbott website, yet he refused to do the MRI when the article CLEARLY STATED THAT THE LIBRE 3 PLUS IS SAFE FOR AN MRI. So, if you are a diabetic wearing this type of CGM find another location. Additionally, if you are willing to have an MRI, or any other imaging done by some lowlife stupid, uneducated, ignorant fool technician, this is the place to go. Otherwise, find another imaging facility that employs knowledgeable staff.

If I could give this place negative stars, I would…read more I have been going to New Rochelle Radiology for my annual mammogram for the past three years, and these visits were always treated correctly as preventive services and fully covered by my insurance. This year, despite it being the exact same routine screening ordered by my doctor, they submitted incorrect procedure and diagnosis codes, resulting in an unexpected bill of $381.86. I spent significant time contacting both my insurance company and their billing department to get this resolved. My insurance indicated the issue was due to how the service was coded. However, New Rochelle Radiology's billing department refused to correct what appears to be a clear error. Instead of working toward a resolution, they escalated the situation by sending the bill to a collections agency while the dispute was still ongoing. This is completely unacceptable. Patients should not be penalized for provider billing mistakes, nor should they be subjected to collections over a disputed charge. The lack of accountability and unwillingness to fix their own error is deeply concerning. Avoid this place!

I had my annual mammogram and the staff was very professional and very helpful and friendlyread more

I was nervous coming here at 38 weeks because I thought I would be told I was too far along, but…read morethe owner was beyond sweet and worked so well with me. She made the experience so relaxing and so much fun. Her energy was wonderful, as was the woman working at the front. I was able to spend time really looking at my baby and I appreciate everyone for making the experience so nice. I would definitely recommend coming here.

I must honestly say what a warm,beautiful and cozy place to either experience the reveal of your…read morebabies gender or to share it with loved ones. Mom & Dads she has over 25 years of experience she can guide you thru so many chapters not only just the imaging. Haylo feels like family.