Move from LA to NJ; This a brokerage firm, they outsourced it to KLM Vanlines and my experience is given below: On the day of the move, they charged me an additional amount of $200 for shuttle. (Shuttle is a small truck brought in for picking up the goods instead of a big truck, later the stuff will be transferred to the big truck for the actual move).Although it was in the contract that they would charge $200 for shuttle, USA moving group didnt exclusively specify it to me. Moreover the move was not from my apartment but from a public storage location where a big truck could easily come and go, but i think to make money these guys brought in shuttle (one guy from the company visited a day earlier and knew shuttle was not needed). The move took more than a month, my stuff was picked up on 06/13, i told them i am joining my new apt on 06/28 and would be ready to receive from 06/28. But when i called them one week later on 07/06, they told that as per contract they can deliver 21 days after 06/28.(Initially they told me that the entire would not take more than two weeks). Finally they came on 07/19. I had virtually no valuables so most of it arrived safe and sound except for my brand new wireless router which was stolen(or misplaced by them). One of my boxes which i marked arrows saying which side is TOP, had big holes in it, i think as if to see if it contained any valuables. I would not recommend this company and KLM Vanlines. read more

I consider myself a victim. USA Moving is a broker that relies on a second broker to arrange for a third party to actually handle the move. In my case, I contacted USA Moving knowing that they were a broker. (I worked as a broker in another industry for many years and felt comfortable with the arrangement. By law, a broker's responsibility is to the client. Not to any third party.) Subsequently terms were discussed and a price was negotiated based on the inventory of items to be moved. At that point I have a contract presented to me with the name "Smart Choice Movers" on it. I assume that Smart Choice is the actual mover. Smart Choice is another broker who has third party movers handle the actual move. (I verified with the US Department of T ransportation that Smart Choice Movers, USDOT# 4528041, is actually a "hosehold goods broker" who arranges for the transportation of a customers personal property. What this allows the two brokers to do is lowball moving estimates. It works like this: You tell USA Moving what you have to move and they give you an estimate based on an significantly reduced volume of material to move. Prior to moving day, you have the same conversation with someone you assume to be the actual mover. (In my case it was apparently with either USA Moving or Smart Choice, but not the actual mover.) On moving day, a party you have no knowledge of or experience with, shows up and tells you that you owe 50% more based on the volume of stuff you have to move. (Again, prior to the demand for more money, a complete inventory of property, with dimensions, has been provided twice.) At this point, you are stuck between a rock and a very hard place. You are left with little room to negotiate. It's moving day and you're expected to be someplace else in a couple of days to start a new job. You can tell the mover demanding more money to leave, but you're out the deposit you paid to USA Moving. (I confirmed with USA Moving that I was out the deposit if I sent the mover away.) Stated briefly, it's a bit like extortion. You can learn from my poor experience and arrange for your move with another party. Or, you can ignore this warning and overpay significantly for your move. read more

Horrible, lied to me, over charged, lost my stuff! Their customer service is unresponsive.

This company is a scam, do not use they just still deposits. I was starting a new job soon and needed to move from NC to Ga really quickly. Contacted this company originally spoke to Jay. got an estimate of about 2200.00 deposit 800 dollars or so which I believed to be reasonable. In the agreement I had up to three days before my move to cancel and my deposit would be returned. great fine, I think. we do an initial inventory no alarms, she informs me someone will contact me a few days before the movers get to me to do second inventory. (Just make sure I didn't miss anything from previous inventory). I was then transferred to Colin to finalize everything and that was that. A couple days later I get a call from another young lady (sorry can't remember her name) she is trying up charge me on insurance cost I informed her my current coverage was fine. After some light back and forth the conversation was over. A couple days later received expected second follow up inventory call. I added three things to my original inventory and was told I doubled my square footage of my original inventory and was requoted at 4500.00.I decided this was unreasonably high and decided to cancel and for them to return my deposit. I was told that they can't refund my deposit as more than three days had passed since I signed my contract. (Mind you it was told to me that if I canceled three days before my move, I could get A refund). Talk this rep and her supervisor supposably would not return deposit. what I was told that I could keep my original move quote since I had already paid my deposit I just may have to get rid of some of my stuff which is just nuts. I will be taking legal action and reported to the better business association. Do you your research is all Im am saying and if I can keep someone else from getting great. read more

This company simply is NOT trustworthy nor are they honorable. We received a quote from Charleston, SC to New Orleans, LA for nearly $4,500 and put down a deposit of almost $1,500 ($1,494.84 to be exact). Due to a work related contract, we did not end up moving and requested a refund by submitting a written request per their policy. They initially told us that the refund would be processed in 7-10 business days, but after that time had passed we called back and were told it would take up to 28 days to process. It's now been 38 days and we've still not received our refund. Each time we call from the phone numbers on file we do not get an answer. But after calling from a different number - surprise, surprise - we got in touch with someone - which would indicate that they have blacklisted the numbers we have called from. If it were possible to give 0 stars, I would! read more

I had the exact same experience as Jody. Paid extra for the binding estimate, had my move shuttled to a 1 star (on Yelp) local moving company (Low Price movers) who demanded more money, intimidated me and arrived 36 hours later than expected. When my move was finally completed a month later--missing their "guaranteed" delivery date by over a week--my boxes had been transported upside down, my stuff was strewn all over the bed of the truck, and many of my belongings were damaged or completely destroyed. Don't use them! Or trust their sweet words. I did a lot of research and their sales people are good. I asked them point blank: Are you a broker? "No no, we're the company you will be dealing with." Does this estimate include the shuttle I will need in moving my stuff to New York? "Yes, we know New York has small streets so a shuttle will be used. That's all part of the move" Are you sure? "I just spoke with my manager who's from New York, he assured me it will be fine." When I complained to them about how the pick-up had gone and the extra money the driver had demanded, they apologized and said they'd get to the bottom of it. After a month of calling them, they still refused to call me back. I was able to get some of the upfront money back but still had to add on the shuttle charges. I have no evidence of this but I suspect they're a new front. They directed me to protectyourmove.gov to show me their very good record. (Their DOT # is 1984776) They only had one complaint in 2014. In the last month, while my stuff was somewhere in the country--they couldn't tell me where--that number jumped to 6. Please, please, please don't use them. I spent too many sleepless nights worrying about my move to let someone else go through the same problems. read more

If I could give it zero stars I would. Dennis is the person I dealt with and he is a liar. Once you give them a deposit, they no longer care about customer service. I was told the pickup guys would be at my place on a Friday afternoon, they didn't get to my place until Saturday night at 9pm. That Saturday morning I called Dennis to get information as to where my pickup guys are and he didn't answer any of my 9 calls (they all rang at least 4 times each). Stay away from this company. Their pickup guys are very incompetent and lazy. The absolute worst experience I have ever had with any company considering I had to make a stressful move from Missouri to North Carolina. They tell you empty promises and don't deliver. I really despise liars and hence despise of this company. read more

I should of done better research before going with these guys. DO NOT HIRE THEM. I gave an exact inventory list over the phone and I took the time to wrap and pack everything as best I could. When the crew arrived to take my belongings from LA to New Orleans things got ugly. This guy was charging me almost twice as much and his "crew" were just some guys he picked up from Home Dept. I argued with him for 30min and asked him to leave. Later USA Moving Group called back and asked what the problem was. After another heated argument I talked them down a few hundred dollars. The guys came back and took my things. 7 days later it was impossible to get a hold of them. No one knew what was going on or where my stuff was. They say they try to contact the "dispatcher", but that just means they are calling the 3rd party moving company, and that company has to contact someone else. Skipping to the end, my stuff finally came. I had to help the lonely 2 guys that came to move up my things. Their truck was filled to the brim. Other boxes were falling all over the place as he tried to get my bed out. I just wondered how my stuff was treated through out the week they were gone. I was late to work because they came at 11am instead of 8am as promised...the guy almost left with one of my boxes in his truck and i had to chase him down. Things were broken, metal objects were bent. My leather couches that I had took the time to wrap had HOLES IN THEM. I regretted not taking more things with me to New Orleans, but now I am glad I didn't....Horrible experience and everyone should stay away from these guys. Believe me, pay the extra money for someone more creditable, itll save you lots of headache, time, and the safety of your things. ZERO STARS read more

Worst moving company ever!!!! Do not use this company. Shipment arrived much later than promised, they broke my tv stand and didn't re-assemble items I was told would be. Unethical business practices and horrible customer service. Do yourself a favor and pay more for a better service. read more

LIARS!!!!!!! Inadequate help and customer service STAY AWAY!!!!!! Breaks everything and they do not answer phone calls or call you back!!!! read more

So that how it's working. You'll call office, office will be nice and knowledgeable, after you pay a deposit which is the office money they never will answer the phone again or call you back. They got their money. They will put your request on the bid someone (unlicensed subcontractor) will show up with the UHAUL truck and pick up your furniture and ask you to pay him a second third of the money IN CASH ONLY after a payment they will disappear for a long time ( I was waiting for two months I even already started a legal process against the company cause after a month they in federal violation ) who knows when they will decide that you waited long enough. By the way their contract in fine print states that they have another 28 days to be late after scheduled delivery date. So when they finally show up in a UHAUL TRUCK with your furniture they will try and increase the final part of the money by a couple grand ( make sure you not falling for that bullshit) and demand cash or they will not unload your furniture. So here is the deal if you already fell with them because you didn't do research and didn't read a contract let the 28 days pass after scheduled delivery date . After 28 days send them a certified letter of 10 day demand to deliver your furniture. After 10 days you can dispute credit card payment to their office , that file a claim with a court house ( make sure you have the list of all stolen items) and if it was picked up from your apartment and you have renters insurance than you covered for all of the items. Well if you read this guys and not yet scheduled with this company than run away if they already picked up your furniture and not answering the phone sorry for you but next time first read the reviews. Oh yeah almost forgot after (if) your furniture arrive half of your stuff will be damaged or broken. Wish you good luck be careful out there. read more

Horrible!!!! after the second third call I realized this was a scam. Took out 598$ for deposit before I even signed the agreement electronically online. Do not answer the phones anymore. Have a answering machine which is full!!! I've faxed a note canceling my move requesting my deposit returned to original method of payment as per contract. NO reply!!!!!! Here's another number for anyone who wants to call. 228-215-0236 it's Alan LeBelles # a booking agent with them. I have filed a complaint with the Federal Trade Commission 877-382-4357. BBB/MS gives F rating, with numerous complaints in last year. Report them to MS Attorney General 601-359-4230. read more

One BR apartment move. Disaster. I was clear from the start that destination was not accessible with semi..."no problem!" Contracted out to Columbus mover that missed the pickup window by 24 hours...and were not told about tight access at destination. They could not get anyone else to cover the load "at that price", but finally found someone 10 days later and delivered when I could not be there to observe. New mattress drug through the dirt, bed frame deposited in a heap in middle of the floor. Drank the juice from my refrigerator and left the glasses in the sink. Throughout the process, they were unable to provide updates and felt no obligation to oversee the entire move...I COULD NOT REACH ANYONE or was told who had my goods. Stay away. Hire people with their own trucks...I repeat, HIRE PEOPLE WITH THEIR OWN TRUCKS. read more

The WORST moving company! Do NOT USE them. They gave us a binding quote and told us that it was based on weight so we packed light but when the movers got there they said it was by volume....so we were charged 300 dollars more for having too many boxes! (not the movers fault) This company is a broker that lies and does not care about you as a person. DO NOT USE THEM! They will tell you exactly what you want to hear but it is all empty promises. read more

I have recently moved from NY to FL. Last minute move. We had to move my entire. Myself my wife and 3 kids. I left a month ago to start a new job and I left my family behind. Once I found a place I couldn't leave work so I had to leave my wife with all the head aches of moving. A friend recommended USA Moving Group and I'm so glad she did. They sent 4 guys to my house. They packed the entire house and moved it all in one day. They arrived in Florida 4 days later and arranged everything in our new place. I'm so happy they took all the stress of moving away and I owe them at least this review for their professional help. It was a great experience and I would recommend them to anyone. Thanks again from my family read more

The most horrible company I had to deal with. They called me and offered me a good price for moving my belongings across the country. I agreed as ND gave them a $400 deposit. Then I went online and saw the horrible reviews and freaked out. I knew I couldn't trust them with all my precious things, so I called them (1 hour after I gave them the deposit), and asked for my deposit back. (I checked in the contract, they were supposed to give me my money back). They said sure, it will take 28 BUSINESS DAYS. I was outraged but I didn't care as long as they would, indeed refund me. Long story short, I called them every week for 4 MONTHS. And eventually I gave up. I never got my money back, no valid explanation why the they can't give me the money back. All they said was that they spoke with the accounting, and they should issue the refund soon. I asked to talk to the accounting, to the managers, but they very skillfully refused. One thing I am happy about is that all I lost was the $400, it could have been worse if I actually let them move my belongings. read more

This moving company is such a piecE of Shit, including the guy named Derrick. They hound you and call you for your business and give you false and low ball you with quotes so they can secure a deposit. Once they do that, guarantee you will not hear from then. I booked my move and then no follow up contact. They said they would come one day but didn't and when you call them, they say,"oh sorry our truck broke down, wet will be there tomorrow." The next day, no call, and don't pick up phones and can't levee a message due to voicemail being full, most likely from grunted customers. This company are assholes all around. REPEAT DO NOT USE. THEY ARE THE WORST, WOULD GIVE THEM A ZERO "0"if I could, read more

A real scam company. Cancelled my move in April, 2015 and have been working to get refund. I jumped through all of their hoops for the refund and just got off the phone with more promises. I am writing this in hopes of keeping others from being scammed. I am filing a claim with the BBB, the Mississippi Attorney General's Office, then with the USDOT. A class action lawsuit is appropriate here. Anyone interested? read more

I signed a contract and paid $2018 in advanced a month before my move. Called them a week before to confirm, was told I would get a call the Tuesday before the move, which was scheduled on Friday. No call. I called again on Wednesday, was told they were delayed and most likely wouldn't have a truck, but they would work on it and call me back. No call. I called on Thursday, day before the move. Was told the soonest they could MAYBE the following Tuesday. I was livid. Told them that my landlord HAD to have me out the next day. Asked him to refund my money. He said I had to email them the day AFTER the move. They never showed, nor did they call on the day of the move, which I did. I didn't receive a reply from them, so I called on Tuesday to confirm they received my request, and was told they did and was being processed, but it could take up to 28 days. I requested they email me confirmation, but never received an email. I sent another email, a week later and STILL have no response. DO NOT USE THEM! They are thieves. read more

I strongly urge customers to choose a different moving company other than USA Moving Group. My experience with them in a recent move to Denver from Michigan was terribly disappointing. Numerous items were received in damaged condition. A couple items were missing. They are impossible to reach by phone (their voice mailbox is full). When I negotiated a moving cost with their representative, he quoted me a cost for one bulky item (a piano) for $99. The moving company charged me $549 for 5 bulky items. Early on in the process, when I went over the inventory of items I was planning to move to Colorado, their representative said nothing about any additional bulky item fees. I was instructed by USA Moving Group to have two cashier's checks ready (one on pick-up, another on delivery), which I did. When I arrived in Colorado the movers told me they didn't accept cashier's checks (only cash or a Postal Money Order). I had to scramble to get the extra cash to pay the movers. This was difficult since I arrived in Colorado only the day before and did not yet have a bank. When the movers had to wait one hour past the 2-hour unpacking window, they informed me I needed to pay an extra $150 for the extra hour of waiting time. This company is unreliable, untrustworthy, and deceptive in its advertising. I strongly advice you to choose another company other that USA Moving Group to move your belongings. read more

Do not use this company my cousin used them and had the worst experience. Missing items changing prices just horrible customer service. Stay away read more

This company is SUPER sketchy and we lost $485 in the discovery of that fact. First phone call, spoke to Craig. Pleasant, knowledgable, kind. The deal we arrange was $1600 for USA Moving Group to load up our items, store them for two weeks, and unload them when we close on our house. Craig told us that we would hear details about a week before the move. Fast forward to 3 days prior to the move. I call to find out where our items would be located. "We don't know." What do you mean you don't know? My move is in three days! "We could store them in one of three states and we won't know until the truck is loaded." Um. No. So, I cancel. This results in 12 phone calls, two emails, and being hung up on twice and placed on hold for over 30 minutes. And I lost my $485 deposit because I canceled within a week of the move. STAY AWAY from this company! F score on better business bureau! And BY THE WAY, Just so you know, they have fake websites with positive reviews! 100% FAKE. Stick to Yelp for real info. read more

My family and I moved from San Diego, CA to Chicago, IL. After researching several moving companies, we decided to go with USA Moving Group to do our move. The customer service rep who I spoke with, Arthur, talked up a good song and dance: 1) He was constantly assuring me of the good reputation this group had. 2) He said that I would be in constant communication with him and the driver of our truck the entire time. I would know where our household goods were at all times, and that I would have the driver's cell number and he would have mine. 3) He said our goods would take 10-17 days to arrive in Chicago. 4) The quoted price was $4,900 and we were assured that it would not increase. Once the movers arrived (KLM Van Lines out of Canoga Park, CA), the price of our move immediately jumped from $4,900 to $8,300. We felt trapped and basically had no choice but to pay the new price. When they began loading the truck, they were loading so haphazardly and sloppy that we were very concerned about breakage, and they didn't seem to care that we were concerned. They were also loading so QUICKLY that we didn't even get a chance to finish packing the remaining boxes, and they were throwing things from everywhere in boxes. They were so busy hustling our stuff on the truck that he would NOT give me a chance to read the contract. Finally, I never received the driver's cell number. Once the movers left, I HEARD NOTHING FROM ANYONE FOR 25 DAYS. Every time I called Arthur and flat out asked "Where is our stuff?", he wouldn't tell me. The only answer I ever got was "your stuff is safe." When the scheduled arrival date of our truck came and went, I called (again) and expressed concern because there were things on the truck that we needed right away (musical instruments for my step-daugther's college audition, for example), and I got the same answer. He also said that "there was nothing they could do about it and that we just had to deal with it." Excuse me?? When the truck FINALLY arrived, it was over two weeks late! Our boxes coming off the truck were in such bad condition, and several items arrived damaged and broken. We have photos of our damaged boxes and damaged goods. I've also saved all the phone calls that I made and the lack of responses from them, as well as all the emails. We paid $8,300 for this? We had a terrible experience. The number of flat out lies they told us are inexcusable. I would NOT recommend USA Moving Group to anyone. read more

My stuff is missing. They can't tell me when it'll be here and just keep saying they have 28 days to deliver shipment. Every date they give me moves...with no warning. They are a broker company and they don't chose their movers wisely. I'd never do business with this company again. read more

Please DO NOT make business with them. I can see now that everyone is running through the same issues with this USA moving group. We are gathering all these reviews. If you also will to join us please send me an email. This company is a scam!! They broke and ruin our furniture, items are still missing and they took almost 4 months to deliver! read more

DO NOT USE THIS COMPANY!!!! They used deceptive sales practices and tell you lies. I put a deposit of almost $900 for a move that was "guaranteed" on 9/28/14. They never came then called Monday 9/29 stating they could possibly be there 10/5. I had to be moved out by 9/30 so I ended up last minute renting a truck and moving from Tennesse to Florida myself. Company refusing to return my deposit despite never performing the move. Furthermore, sales guy Tom K. told me that I could use a credit card for the entire move. I found out 2 days before my believed to be pick up date, that cash or money order are due on pick up day. Tom K also claimed that USA moving group was the moving company. I later found out they are a moving broker and had contacted some company in Detroit for our move. Company additionally made several guarantees during the planning process for our pick up date that clearly were not honored. They scam scam scam you over the phone telling you lies. I can't believe I fell for it and what an expensive and stressful lesson to learn!! Please Please never use this company!!!!!!! read more

After waiting two months for a refund on our deposit, and several filings with the BBB, we finally got a check. IT BOUNCED! They will not take my phone calls, and keep saying that they are sorry for the delays, through the BBB mediation process. Call them up.... Jason and Dennis will promise you the world and then steal your money. I'm just happy that we didn't use them for our move, because it probably would have been disastrous! read more

Is there a -100 stars? Seriously! this company is a mistake!! I filed a complain for the more than 3 MONTHS they took to SHIP my stuff. Once it arrived and the many issues to bring down the stuff, they charged me DOUBLE the original quote and I had less than 2000lb. Everything came in terrible depreciating conditions. Furniture damaged, lamps broken, stackable plastic containers broken, missing items of around $5000 value. read more

PLEASE, SAVE YOURSELF THE AGGRAVATION...HIRE SOMEONE ELSE!!!!!!!!!!!!!!! Our experience since day 1 has been fishy. My Dad was quoted a price over the phone, and it more than doubled on pick up. The pick up was May 18th. We specified our first available delivery date to receive our stuff as May 29th. When I called a WEEK after May 29th asking where our stuff was, I was then told that they have a policy that gives them up to 14 days to deliver after your specified date. Now, June 12th has come to pass, STILL NO STUFF!!! I was told on June 5th that our stuff was being loaded in the Chicago warehouse that day and would be making it's way to us in Florida by Tuesday June 9th or Wednesday June 10th. STILL NO STUFF!!! It's Sunday the 14th, USA Moving, where is our stuff? When I call 3 different numbers I have for them, no one answers, AND, you can't leave a message. They are completely MIA, and we are without our precious belongings, and a boat load of money. These people plain old suck, are scam artists and liars. Stay away, stay far far away!!!!!!!!! Yelp doesn't allow you to not select any stars, but If I could, I would give them negative stars! read more

I am at the end of Day 26. My move was from L.A. to Nashville. I was informed on Wednesday June 10 that my delivery would be to my house on Friday. No phone call on Friday. Saturday morning the driver called, telling me the truck broke down, it would be Monday. Monday rolls around and I was told Wednesday June 17, that's today. The truck broke down in Memphis, I am Nashville... not that far. I was promised a phone call. Nothing. I am sleeping on my floor, no computer to do my homework for my MBA, no dress clothes for work, no furniture, no beds for my kids. No one can tell me why it is taking so long to get from Memphis. They still want to charge me??? I threatened to get an attorney and I am sure that this point that this is retaliation. The pain and suffering is mounting. I have paid so much out of pocket to compensate for what I am waiting for. If the salesman Mike calls you, hang up on him. I have spoken to a Sam, Benjamin, Armando. They can't tell you the name of their Board of Directors. This company has many subcompanies read more

This is one of the worst moving company i have ever experienced. No respect to customers and not treated properly. Your item will definitely get lost and that too costly one band you will not know how. Please don't even thing about this using this mover. No responsibility at all. If there is NEGATIVE RATING, I would have give that..Hopeless. Since it is asking me to rate something, i have given one. Not even worth a single rating read more

SCAM! DO NOT USE USA MOVING GROUP! Sadly, I have had the same experience as Jody and pretty much everyone that has written a review on yelp about this company. I would not give them any stars. I would not ever use them again or recommend them to anyone. They were dishonest in every step of my move. Lots of promises/deals that they did not honor. Extremely rude customer service staff--Ben or Sam--or whatever his name was. Tom K. and Theresa in the office were very deceptive and no help whatsoever after receiving the deposit money. David, who is apparently a supervisor, which seems very scary to me because every time I spoke to him, he would scream at me over the phone, most of the time he hadn't even heard what I was calling him about. Many times....I simply had to ask if I could speak. David was totally unprofessional. No one ever returned phone calls. No one ever contacted me to let me know what was going on. I was always calling them--and most of the time was unable to talk with anyone. They moved my delivery date five times, without notifying me. They doubled the original quote and then supposedly gave me a discount that they didn't honor. They are a brokerage that misleads people. This company is nothing but a scam. If you want lots of headache and stress--they will give you that. They deservingly have an "F" rating on Better Business Bureau, and have an "F" in my book. read more

I actually expected this venture to be a difficlt one dealing with a moving company but after speaking with Phil I was very satisfied with the end result my move was from Staten Island to Florida. Phil spent about an hour on the phone with me answering all of my concerning questions and it was appreciated so much! I'd recommend this company to anyone thanks again Phil. read more

They are crooks. No kidding! We paid them a several hundred dollar deposit and they never showed up. We called them numerous times and they kept making excuses about why they could not send our deposit back. Finally, we filed a small claims complaint against them in Gulfport's local court. However, their agreement required us to come all the way to Gulfport Mississippi where they claimed all claims had to be processed by the local court. Then the local court would not agree for us to participate by telephone. It would cost us much more in travel and other expenses then we would ever be granted by the court. As I said, they are crooks. read more

DO NOT HIRE USA MOVING GROUP. I signed up for Yelp, so I can specifically write this review and hopefully prevent any other consumers from making the worst decision regarding moving companies. I was planning a cross country move, started to research companies and initiate moving requests, when Dennis the Sales guy began his telephone campaign to reach me and schedule my move. I initially ignored his calls/voicemails because his level of persistence raised some flags for me and I decided to book with a national "reputable" company instead of taking a risk on a no name company. Due to needing a move date in 1.5 weeks, the national company canceled bc it was too quick of a turn around for them. That's when Dennis called again. And because he's such a smooth talker on the phone (again raising flags in my mind), I decided to put a deposit down on a move date. Dennis swore up and down that they would be able to accommodate my move date in 1.5 weeks. I knew in the back of my head I was going to continue to research more companies and try to find someone not so alarming, so I was insistent on getting the cancellation policy documented in email before I gave him my credit card details for the deposit. I wanted to have everything in writing so I could dispute the charge if my suspicions about USA Moving Group became true. Dennis gave a 24 hour deadline to cancel and receive a full refund on the deposit. I was able to find another moving company, and made my cancellation within the agreed upon timeline. Dennis acknowledged receipt of my cancellation by voicemail and email, and stated 'to the best of his knowledge, the refund process is timely and straight forward.' Again - a flag to me that this wasn't his first rodeo, and this was his standard response to keep prospective victims from being alarmed for the vicious fight ahead of being refunded or ripped off. Thankfully, I found the negative reviews on Yelp, which provided me with some insight on the battle I may have to face. Unfortunately, I can relate to every review that discussed not being refunded a deposit. It's been the exact same scenario. I can't speak on behalf of the move service, because they didn't actually pick up; although the company they subcontracted to pick me up kept phoning me on my move date to pick me up. Dennis and crew apparently forgot to cancel them and their movers and truck were apparently ready to come move me. Which brings me to the last month that I have been trying to get the deposit refunded.... I have to give them credit. Their operation, telephone screening process and staff are relatively prepared to achieve the company goals of scamming innocent consumers. They run you in circles, misdirect your calls, and basically roadblock you from interfering with their daily operations of scamming new victims. Your phone number/account is recognized in their system, so they know who you are when you call before you give your name, and even know that you could be potentially calling for a refund - BEFORE YOU GIVE YOUR NAME OR ACCOUNT NUMBER. The receptionist, Maritza, serves as the gatekeeper to the operation. I hope she is compensated largely (and I told her so) because she really does block the business from having to speak with consumers and explain the refund process or timeline, or why Accounting hasn't processed the refund. She would never put me through to a Manager (she didn't know the Manager's name), or another time she couldn't identify who in the Accounting Group I could speak with regarding my case. Eventually, I got a name, John (no last name), that is accountable for refunds. John refuses to return my calls. I decided to push Maritza into speaking with John to understand when he could speak with me. She put me on hold, claims she walked over to his department (but I'm pretty sure John sits in a nearby cubicle because I heard his voice on a previous call), and then assured me John 'was in a meeting' and would return my call today. Today has been hysterical interaction with them. I have decided just to try to test their operation, and see what kind of customer service/interaction I would get to resolve my issue. Ultimately, John hasn't called me back, and Maritza won't answer my call. As a result of their suspiciously corrupt behavior, policies & procedures, I have done three things: (1) DISPUTED THE CREDIT CARD CHARGE WITH MY BANK, PROVIDED THE DOCUMENTED CANCELLATION POLICY & ACKNOWLEGEMENT FROM USA MOVING GROUP THAT THEY RECEIVED THE CANCELATION AND WOULD PROVIDE A FULL REFUND. (2) ATTEMPTED TO PHONE USA MOVING GROUP MULTIPLE TIMES TO SPEAK W ANYONE THAT CAN GIVE ME AN UPDATE. MARITZA PUT ME TO VOICEMAIL OR DIDN'T ANSWER - WHICH CAUSED MY CALL INCREASE (3) WRITE THIS POST TO HOPEFULLY PREVENT OTHERS FROM DEALING WITH THIS SCAM OF A COMPANY The bottom line is: I'm smarter than USA MOVING GROUP. I won't be their victim, won't pay a deposit for a canceled service. I will expose their corrupt business. Game on. read more

STAY AWAY FROM THESE EVIL PEOPLE!!!!!!!!!!!! I was told that my est. was based on WEIGHT, but when the trucking company (hired by UMG) came, the guy tells me that its based on SPACE. I had to pay an additional $550 to have my stuff taken. UMG are awful. They harass you none stop until you pay the deposit, but good luck trying to have them call you back. PLEASE go somewhere else! read more

This is the worst company EVER. They are not a moving company, but a broker. They sub contracted my job out to an incompetent company called 8 mile movers in Detroit. Denis Rice runs that company - they literally ruined thousands of dollars of my items and when I tried to make a claim, they said I hadn't purchased insurance even though my contract with the sham broker, USA Moving Group said I had 3000 in coverage. PLEASE be more educated than I was and find a company that will actually move your stuff and not sub contract it to a crap company that will break everything you own. These guys were so incompetent they scratched the heck out of my wood floors because they didn't use pads. DO NOT USE!!!!!!!! read more

This company don't deserve any stars... DON'T HIRE THEM, DON'T HIRE THEM, DON'T HIRE THEM, DON'T HIRE THEM, DON'T HIRE THEM, DON'T HIRE THEM, DON'T HIRE THEM.DON'T HIRE THEM.. Spoke to Jason from USA Moving Group agreed to move my stuff and charge me by weight that's flat 2000 lbs for $1375.00 (long distance). They hired a local company (Low Price Movers ****Note - DON'T HIRE THEM TOO, these people don't take any responsibility, the managers or supervisors are the worst the company do not answer your calls after or respond to you by anyways) who of course showed up late and did not agree to move my stuff cause his company goes by cubic feet (not by weight) so they jack up my price to $2100.00 that was the binding estimate on visual (I still don't know for how much I'm paying). The driver agreed to my terms that you need to sign the contract as in binding estimate but later wil give you the weight of your stuff and deduct the extra amount that we charged and so I did, he even promised me to ship my stuff ASAP that didn't happen cause my stuff was staying in their storage for 2 weeks. So I request you guys please DON'T HIRE these companies for moving your stuff. read more