Brent is a person of extraordinary character in an industry that has left a lot of Americans…read moreholding the bag in recent times. I worked for Brent previously and learned many things about the business including how to be an honest banker. if you need someone who will shoot you straight and educate you on your real opportunity to buy or refinance there is no better broker than Mr. Kiffer.

I used Brent Kiffer recently to close a loan that another lender turned down just days before…read moreclosing. Time was of the essence and my buyers were going to be homeless if we didn't get it done. Brent and his team dug deep and got the loan closed in 15 days. That's right, 15 days!!! What other lender would go out of their way to help a client in that manner! Brent's professionalism and caring compassion saved the day. Since then, I have worked with Brent closely, and know that that was not a fluke. He's a stand up guy who walks the talk. If you need solid mortgage advice without the sales hype, give him a call!

We knew our transaction wasn't going to be easy from the start, but with Tim Whitmore by our side,…read morehe made it a much less difficult process than it could have been. Tim's expertise and communication skills blew us away. From start to finish, he guided us through the home loan process with ease, making everything crystal clear and stress-free. Tim's knowledge of the mortgage industry is top-notch, and he truly went above and beyond to ensure we got the best possible loan for our needs. Plus, his communication skills are on point - always quick to respond to any questions or concerns we had. As a real estate agent, I wouldn't hesitate to send any of my clients Tim's way. He's an absolute asset in his field! Looking forward to working with Tim again in the future! Thanks for everything, Tim!

What a great experience! Mary Catherine and Jeremy were the dream team! I just bought my 1st home…read moreand had so many questions throughout the entire process. I felt bad for asking all of them but Mary Catherine said, this isn't something that you do everyday. It's ok to have questions! She immediately put me at ease and I was so grateful for all of her time in answering them without annoyance. Jeremy was prompt and thorough with all of the behind the scenes work as well. Highly recommend.

I have worked in federal mortgage servicing for almost 3 decades. Due to a number of factors, my…read moreown mortgage loan process was a challenge to say the least. In fact, I'd been rejected by another lender and had other lenders refuse to even accept my application. So, I was not confident in being approved by Liberty. That was until Steve and Kari came to my rescue. The work they did in preparing my application and guiding me through was the process was extraordinary. Five stars would be for someone who worked effectively and got the loan approved. Steve and Kari provided a level service light years beyond that.

Worst company I have ever worked with. They promise one thing and do something totally different…read morewhich ends up costing you more money. Avoid this mortgage company! They are not reputable.

I was with another mortgage company that is very well known, probably bigger than Laura's however I…read moredidn't like how they were going with my loan and how they were just making things so complicated, Laura's number was given to me by a good friend of mine and I was not expecting much however she blew me away on how she makes things so easy and her response and how fast she replies to you even when she is off . Laura a true professional that made my loan process very easy and understanding. I would probably use her again and so recommend her to anyone . Ps. I was not an easy cliente and she answered all my requests and questions all the time . Thank you Laura

Laura was so great! She explained everything to me so well. She helped me through my first home…read morebuying experience and I couldn't have found a better person to work with. She was always available and willing to help in anyway possible. I closed within 30 days and it was such a smooth process. If you are looking for a lender that knows the business call, Laura!! She will not disappoint.

Would give them 0 stars if I could. They were horrible and slimy to deal with. My LTV reached 70%…read moreand when I went to get my PMI removed, they required a $200 assessment (that I couldn't put on a credit card). Such an annoying, obvious money grab. I truly don't understand how it can even be legal when the ltv is based on the money I borrowed and the current principle left. I don't know how they can keep charging PMI based on the current value, which has only obviously increased in this market. The very fact that increased is displayed on their own website. Their website is also riddled with lots of errors. Everyone I talked to get this addressed just said their hands were tied. Would even wave my August PMI due to their slow and inaccurate information they gave that caused them WEEKS to get the assessment completed. There are lots of other options out there!! Go elsewhere!!!

It was a pleasure working with Chris Luebbers and his team. Their attention to detail and lightning…read morequick response times made this process stress-free.

The house we were renting had an electrical fire 2 and a half months ago. We decided to buy a…read morehouse. American Equity Mortgage made the home buying process a complete nightmare, so much that we decided to find a new lender. Our mortgage application was not put in till 3 weeks after we signed our contract. Our loan office told us "he dropped the ball on our mortgage". I called and spoke to his manager,  they assigned us a new loan officer and our original loan officer resigned. Our new loan officer tells us that we need 3000 more down then they told us 2 days prior and have a week to get it. We switched loan companies and couldn't be happier. I wouldn't suggest AEM to my worst enemy.

BEWARE - DO NOT DO BUSINESS WITH THIS COMPANY…read more This was supposed to be a simple 45-day cash out refinance. It turned into a 106-day nightmare filled with constant errors, missed deadlines, and almost no communication. We only stayed in the deal because our loan officer, Jon, was helpful but the rest of the company was completely disorganized. The loan processor Nick repeatedly made mistakes, and we were given closing dates over and over that never happened. At closing, several debt payoff checks issued by Haven Home Equity were incorrect and did not align with the official payoff statements we had already provided. We informed our loan officer that some of the accounts were already closed and that we intended to negotiate those balances ourselves. He advised us to handle the negotiations directly, pay the accounts ourselves, and then submit updated payoff statements along with the unused checks. We were told that once the accounts were verified as paid, corrected checks would be reissued to us immediately. We did exactly what we were told. Haven Home Equity now owes us approximately $29,000--money that is in our mortgage and accruing interest over 30 years that we never received. This has delayed our full home renovation and forced us to hire an attorney. The only response we've gotten is from our loan officer saying "he hasn't heard back from anyone." This level of incompetence and lack of accountability is unacceptable. We started this in November and it is end of April and we are still dealing with this. There are MANY companies out there who provide quality service . Do yourself a favor and find another company to do business with. Proceed with extreme caution. If you have questions leave me a comment and we can connect.

I ended up finishing with them because I ran out time to find someone else. But they are absolutely…read morecrap about timeframes and doing anything efficiently.