I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

James Carlton is professional & kind. He really knows what he is doing and has created and…read moremaintained a great team. Beverly & Makenzie were very friendly and helpful as well. I am thankful to have someone honest and knowledgeable to handle my insurance. I think that it is well worth mentioning that he cut my rates by ALMOST half of what I was paying previously. What? I would recommend him to anyone. Thank you for reading. Take care.

I've had State Farm insurance almost 40 years, except for a brief misguided period when I listened…read moreto people who say if you haven't switched insurance recently, they're ripping you off. So yes, I briefly tried Geico but James called and let me know that my homeowners insurance would go up by more than I was saving with Geico. Lesson learned -- since then I ask for apples to apples quotes, and nobody can touch State Farm. The Farmer's guy came out, swearing he could get me a better deal, and then ended up sheepishly admitting he couldn't come anywhere close to the deal I was getting with State Farm. James' office reached out recently to ask me to schedule an appointment to review my policies. I frankly suspected it was a waste of time and that they would just try to sell me higher coverage. I was quite pleasantly surprised though. James said I had pretty good coverage overall, gently probed about a couple things I might consider adding (no pressure though), and most importantly, he pointed out several opportunities I had previously overlooked, which altogether should save hundreds of dollars per year. So not only was I happy to have gone to the appointment, but ended up wishing I had done so years earlier!

BRAVO Powers!!! I live in Southern California and use these guys across the nation because quite…read moresimply... Everyone at Powers Insurance is AMAZING! I have complicated insurance needs - from properties to umbrella to earthquake and once you factor in my parents, sisters... its a mess. We worked with a local Farmers Insurance office for years. However, they were too understaffed to give us the attention we needed. I always felt like a burden with them - and yes I can admit I am a high maintenance client. Luckily I was introduced to Powers by my financial advisor at FITAdvisors. JD, Stacy & Sam worked countless hours to FIRST learn about my financial picture, our complicated family needs & create a spreadsheet of our current insurance policies. They then added to this spreadsheet recommended policies. In several policies their recommendation was to stay put with our current carrier! They were able to shop around to various insurance companies to give not only the the best price but the right amount of insurance. Over the past 2 years & 3 months, JD's & his team and I have exchanged 514 emails. Yup. No joke. These guys provide white glove service to ALL of my insurance needs. When my mother in law lost the diamond off her 51 year old diamond ring, they even assisted with reviewing her policy and advising her how to submit a claim on her homeowners insurance. AND THEY DIDN'T EVEN SELL HER THE POLICY! That's pretty incredible, right? If you love your fur-baby as much as I love my dog you understand how expensive pet vet bills are these days. Most recently, Stacy provided a side by side comparison of the Pet Insurance available on the market. We talked through each of the pros and cons before coming up with the best fit for us. And guess what - it wasn't even a plan SHE was going to sell me! This company again & again demonstrates how much they care for their clients over their bottom line. KUDOS TO POWERS INSURANCE! Highly recommend!

The worst bunch of incompetent, lazy office people I've ever had to deal with. Total lack of…read morecommunication. If you have an issue that needs resolving and have to deal with someone named Valerie, you will be totally dissatisfied with the outcome. I only wish I could give them a negative 5 stars.

Wonderful attention to detail and personalized service! It's well worth your time to schedule an…read moreappointment and get an analysis of your insurance policies.

From the owner: We specialize in insurance for all of your personal and business needs. Whether it is auto…read moreinsurance, insurance for your home or property, business or liability insurance, health or disability coverage, we can help you! As a local business owner, I'm proud to serve the people of this community. You can depend on me to help you plan for life changes or prepare for unexpected events. In addition to offering great rates and excellent coverage, Shelter agents are known for an outstanding level of professional service. Give me a call or stop by and I'll be glad to help you find the right insurance coverage at the right price. Thank you for the opportunity to earn your business!

UPDATE: They are making strides to make things right. Will update after final results…read more UPDATE 2: Everyone pulled up after my social media barking. I'm not sure I would have gotten the same response without it, but I'm glad I did. Once Tracie took the time to understand my questions and concerns they were all resolved in a reasonable time frame. My claim was resolved and I'm happy with the result. Nobody even said sorry. This company is 100% security theater. Have been a customer for nearly 10 years and I made my first over-deductable claim which has been handled extremely poorly. I tried calling just now (1pm on Wed) and nobody answered the phone.

Update Again: It looks like they pad their reviews whenever…read moreit dips too low. See attached photos and date. All done within an hour of each other on the same day after this review. And 4 from California! I didn't know MO auto insurance covered CA registered vehicles! Kind of makes you think they are fake. Sneaky sneaky. _____________ Updated: After speaking with Tracie on the phone concerning my negative review, she informed me that since the "rates" are my biggest problem, I should be giving the negative review to the corporate AllState and not the individual branch since there is NOTHING they can do to lower costs. That makes sense and I will do that as well. I also recommend that everyone that works in this branch do the same. AllState's "unchangeable rates" are killing your small business and no amount of customer service is going to make up for a +20% price increase for NO REASON. She told me that their branch value is: "Reaching out to review policies." However, what good is a policy review if you can't change anything? If nothing can be done, why have a review? She also told me their value is in customer service. Also good to know. You will get great customer service for terrible rates. She was confused as to why I would leave a negative review after 6 years of service. I am also confused about some things after 6 years. Our cars' value continue to deteriorate, our driving record continue to be flawless, yet the rates continue to climb by double digit percentages. Why does anyone leave something that used to be good? Because it isn't good anymore. A '1-Star' review can mean a variety of things, but it usually means "Don't go here. Don't use them. Find a better option." I still stand by that. So. The "1-Star Review" stays. DON'T GO HERE. If consistently rising rates are your concern, DON'T GO TO THIS AGENCY. As they told me, there is nothing they can do about the rates. So. There is nothing I can do about the review. _______ Original Yelp Review: My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their "it is what it is" attitude doesn't necessarily help the sting either. We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial 'last straw,' and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage. Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn't even use the "Referral Program" that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word. If you are considering this agency, please know this: 1 - The honeymoon phase wears off in about 2 years. 2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record. 3 - You will hear some form of "It is what it is" or "Oh, it's happening everywhere" or "We hate rate hikes as much as you." (yet every 6 months, there it is) Personal Experience: Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState's questions. 1st email - AllState's response to Competitor's quote: ------------- "Hi John, I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate. Do you know if these are firm numbers with all reports ran?" ------------- 2nd email - Competitor' response when I asked about this "extra benefit:" ------------- "Hello John, I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm." ------------- I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It's always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn't be so insane. AllStates 'concern' that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster 'benefits.' We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not.