Nothing but good things to say!! I appreciate the professionalism and the helpfulness of the staff!read more

Absolutely great experience! The staff is always so nice and really takes the time to listen to my…read moreneeds and provide the perfect recommendations. Very responsive!

I purchased a vehicle on a Saturday and emailed my agent office on Sunday morning and I received a…read morecall in regards to adding my vehicle to my policy within hours of sending my message. I was shocked to get a call back on a Sunday for a none emergency situation. Thank you guys, you are the greatest.

When getting a quote for homeownwers insurance, State Farm came in the cheapest. Our lender had…read moreprovided us quotes from their in house insurance "seeker" but we decided to to go with State Farm. We cancelled our Geiko auto insurance because part of what would keep our rates low was to bundle our insurance policies. After agreeing, we were told that we had to get a signature of the person who installed the HVAC system years ago of the home that we hadn't purchased. We needed his work id number and his signature! How ludicrous a request. We asked the sellers for this info and they gave us the company name. Needless to say we didn't get that discount. After being given our quote, I scheduled our auto insurance payment to be paid directly from our bank each month. Because State Farm input the incorrect address of our new home into their system, they had given us an incorrect quote so the cost was even higher. After about three months into our policy agreement, State Farm kicked us off of our Auto insurance not because we had any claims filed against us but because of THEIR error in quoting a price, we had come up short for a grand total of .... wait for it... $42!! Not wanting to be without coverage, we immediately paid the the $42 and adjusted our monthly payment by $14. I am currently looking to switch homeowners and auto because I haven't found them to be anything close to a good neighbor!!

I have been using Russ Siebert for a number of years along with most members of my family. Their…read moreservice has always been just ok, nothing spectacular, but nothing to remind me to shop around until recently. Last week I couldn't find my car insurance card and called to ask for a copy to be sent to me. At that time I was informed that our entire insurance policy had lapsed: cars, home, RV, jewelry, umbrella. They informed me they left a message for us the night before, which was after the policies lapsed. I was shocked, it turns out our mortgage company had a computer glitch of some kind and the payment was stuck and never sent. When I asked how did we not know about this before it lapsed? Russ Siebert's employee Lisa informed us: "that they do not monitor billing, 'they did nothing wrong' and it isn't their responsibility." We had to pay $3800 on the spot to reinstate our insurance and then try and figure out what happened, again Russ Siebert in no way provided assistance or even an apology that this was happening. It was some of the worst customer service I have ever received and Lisa informed me she had been there 30 years. After making numerous phone calls on my end it turns out Secura who holds the insurance sent at least one letter a month ago to Russ Siebert's office letting them know the payment hadn't been received and that the insurance would lapse if they didn't receive payment. Again, Russ Siebert is not even acknowledging they could have been aware of this. While I understand the mortgage company is at fault as well, Russ Siebert was in the position to alert their customer. What if my house had burned down or one of my kids had gotten into a car accident? We had no idea we had no insurance coverage until WE called. They left one message the night before - they should have done everything in their power to make sure we got the message. They are completely negligent and I am already working to get family members out from underneath their services as well.

Russ Siebert Insurance Agency:…read more If you want good sound advice, a friendly voice, and great insurance prices these are the people to call! Home and auto insurance experts! They got me the coverage I want and saved me 100's of dollars. I could not be happier!

Derick has done an amazing job with handling my insurance. I have home, car and life insurance with…read morecountry financial and he by far has been the best rep I've ever had. He is so patient with all my questions and answers my calls at any hour. He is so great about making sure information stays secure and is never shared. Call Derick Hayes if you need insurance.

We knew our transaction wasn't going to be easy from the start, but with Tim Whitmore by our side,…read morehe made it a much less difficult process than it could have been. Tim's expertise and communication skills blew us away. From start to finish, he guided us through the home loan process with ease, making everything crystal clear and stress-free. Tim's knowledge of the mortgage industry is top-notch, and he truly went above and beyond to ensure we got the best possible loan for our needs. Plus, his communication skills are on point - always quick to respond to any questions or concerns we had. As a real estate agent, I wouldn't hesitate to send any of my clients Tim's way. He's an absolute asset in his field! Looking forward to working with Tim again in the future! Thanks for everything, Tim!

What a great experience! Mary Catherine and Jeremy were the dream team! I just bought my 1st home…read moreand had so many questions throughout the entire process. I felt bad for asking all of them but Mary Catherine said, this isn't something that you do everyday. It's ok to have questions! She immediately put me at ease and I was so grateful for all of her time in answering them without annoyance. Jeremy was prompt and thorough with all of the behind the scenes work as well. Highly recommend.

My local office Kathy Bowden, has been of invaluable assistance in dealing with a glass claim that…read moregot complicated. Without JD I'm not sure I would have navigated the process correctly. They have been very forthcoming in transparent pricing and what products to select.

Kathy is caring and understanding for your specific situation. When we lost mom she and her team…read morewere always available to answer our policy questions. She also followed up with us just to make sure we didnt need to make changes that could better benefit us. My family has been with state farm for a very long time, like more then 35/40 years. Honestly you may find cheaper but you cant find a more professional and carring group then this.

Mike Barton is an experienced professional who is knowledgeable and willing to go the distance to…read moreget the job done. I particularly appreciated his patience with me, as I had a lot of questions throughout the entire process. The task of finding good, affordable health insurance originally seemed daunting, but Mike helped us find the coverage we needed at a price we could afford. Thank you Mike!

Mary Andrews has been my auto insurance broker for several years now. She was referred to me…read morethrough a good friend when I needed renter's insurance and she did such a great job (with good rates) that I switched from Progressive to AAA insurance just so I could have Mary as my broker. Mary goes above and beyond what a broker "has" to do. When your rates go up, she calls you. When your rates go down, she also calls to say "congrats!". She'll give you her cell number to call after-hours if you have questions. And once when I didn't get my updated insurance info in the mail, she made sure I had all of the necessary via email, just in case I needed it. The AAA rates are pretty reasonable, too. Back when I lived in Brentwood Forest, she even bundled my roommate's and my renter's insurance as well as our auto insurance so it was even cheaper. When I moved back to the City, Mary tried her best to get me a good rate, even if car insurance rates in the City of St. Louis are ungodly expensive. If you aren't sure who to get your auto or renter's insurance through and want to work with a local agent, definitely give Mary a call.

I have been with Mary Andrews for all my insurance needs for over 10 years so pleasant and always…read morewilling to help with all my insurance questions .Awesome insurance agent 5 STARS.