Hannah was excellent, she got me the quotes I needed ASAP. Switching over saved me money. Very…read moreeasy to work with.

We worked with Nate B. to get policies for our home and cars. He is knowledgeable, professional,…read morefriendly and always responsive. And the rates are very competitive! It was a pleasure working him.

I called to get home insurance quote and barely started the process as they were very upfront and…read moresaid they can't offer lower cost for us since they start out at higher coverage. I appreciate the honestly and not wasting my time just being super straightforward.

Lori found me a great quote ! I just bought a new car and I just wanted to take a minute out to say…read morethank you Great costumer service ! Michelle Hammers

I have been with Matt Brown's agency for years. They are great to work with, they are always…read morequick to respond, they know their products and very nice to communicate with.

excellent best insurance agent and company that we have ever had and we have had many many agents…read moreand insurance companies in various state, cities and counties around the country best insurance agent best people working for him and best insurance we've ever had at decent rates

Kip Brown is educated, friendly, and committed to getting you the best rates. Highly recommend…read moreworking with him - he's a gem of an insurance agent!

Was insured through Lakenan a commercial policy. The agent in charge has a title of Senior Producer…read moreso it indicates experience. They do not return phone calls timely. They failed to correct an error documented with email that created a 40 day delay in an insurance claim and when pressed to help correct they state they are following protocol to not help in an active claim. Net Result. After 17k in policy premiums a 14k loss wasn't covered. The only insurance that I would entrust them with is insuring you will be worse off for meeting them. I hope they respond so I can post pictures off their antics.

There are so many places we can choose to handle our insurance needs - Look no further than RT…read moreThomas.....for white glove customer service, money saving options, supreme industry knowledge and standards - You will be so happy you chose RT Thomas to manage all of your insurance needs!

This agency used to have SUPERB customer service, now they have a broker who assists you like a…read morewitch, stirring a potion in her cauldron. Poor Customer Service is why I left my last two insurance companies. When did the insurance business get to a point where they no longer value the people who hold accounts with them? A simple, greeting, an understanding and encouragement; not run of the mill two minute phone calls at the end of the day where you're rushed to make financial decisions based on the agents lack of availability! I'm looking for a new insurance company tonight and advising my friends that I recommended to this agency to do the same. They need Bridgette back; she was a fantastic agent!

I've had the pleasure of both being an employee and customer of Melissa's office. I would never…read moreconsider another State Farm agent. Melissa goes above and beyond to make sure her customer's needs AND wants are met in a timely manner. She will take care of you and your referrals - trust me!

Melissa and all of her team are so helpful and kind! I'm so happy I was able to save on my auto…read moreinsurance!

Actually left and came back. Left because someone low balled them with out me realizing it. After…read morenot hearing from my agent after he got my business I went back to oconner insurance. Stephen Lischetti is my agent and he has always checked in and kept my best interest 1st. Helped me realize shortfalls in my homeowners coverage. I now moved all my insurance polices back to oconner insurance. I highly recommend Stephen, he is a guy who cares.

I am 70 years old and have never been involved with an insurance that provided worse service. My…read morecalls were never returned. I finally allowed my policy to lapse and moved to a new agency with the same insurance company. O Connor was alerted to this. I even spoke with Ms O Connor. Still, I continued be billed and the bills now indicate "past due". Obviously a disorganized agency lacking in customer service

We all need insurance. That's a part of life (at least for us responsible types)…read more I used to use the online companies. It was OK, but I always felt like things were missing. I found an actual agent, but wasn't getting the fair treatment and honesty I needed. Then...I found Graves Insurance. Now my insurance costs are lower than they have ever been, better than they have ever been and when I have a question I just make a phone call and things are taken care of. This is how I envisioned insurance. I have a house, apartment, 7 cars and a motorcycle. Graves saved me over $1000 a year on my homeowners, a few hundred a year on my car insurance and made things simple as pie to understand. Now I have the confidence of being properly insured, but without the feeling I'm throwing more money towards it then I need to. Thanks to the Graves Insurance group. This is insurance done right!

I have many rental properties. I was interested in using Graves. I asked Bob for a quote. His…read moreresponse was condescending. There are many ways to turn down business from potential clients. If you are an insurance agent, I would urge you not to use the rhetoric that Bob did with me. I've never met Bob. I don't know anything about these people. His first email to me reads verbatim as follows: "Jonathon- How many other independent agencies have you contacted to write your policies? If more than just us, we politely decline. Our agency is built on trust with our clients to know that we are providing an important service for them and not just selling a policy on price. Thanks- Bob" What the--? Excuse me? Why should I trust you, Bob? Should I know about the elusive Bob by reputation? Does everybody else already know Bob? Am I missing something? I must be missing something. How did Bob get clients at all this way? I know insurance is completely necessary. That's why I reached out in the first place. It is needless to say that I won't be asking Bob for his business again in the future, not that he'd respond kindly even if I did. Save yourself the time and don't email Bob for a quote.