I'm satisfied with my conversations with his professional team. I explained what I wanted/needed,…read moreand that was what I got. I'm not much for up-sale people. I got a fair rate (as I shop) with a reputable insurance company, and an agent that understood my needs because they listened. I moved my homeowners as well as my vehicle insurance from AAA insurance. (would NOT recommend AAA!!) Donny was who I spoke with there. He was both Informed and was invested in making the frustrating and sometimes challenging work of changing insurance companies seem easy. I felt confident I made the right choice when I got off the phone. I Would highly recommend him to friends or family.

It was a really easy and smooth process. They responded quickly for all my questions. I highly…read morerecommend them for State Farm.

Unfortunately, we've have a lot of auto and homeowner policy needs after the sudden death of our…read morecar, complications with selling our home, etc. Ed and Joe at Naeger are great, local people with incredible customer service. We started using them in 2009 for our auto and homeowners insurance after a giant national company (rhymes with "Hate Farm") hiked our rates over 20% without a peep or us filing a claim, saying the costs to insure STL historic homes had increased as much in a single year (2008, when the values of home were decreasing). A neighbor of ours recommended Naeger, who immediately found us several cheaper policies with the same amount of coverage. When we wanted to continue coverage on our unoccupied home and our insurance company didn't cover unoccupied property, I'm sure they could have made more money by writing us a new policy. Instead, Joe called the company and convinced them to bend the rules to help us. An insurance company, bending the rules to help someone, you say? It was magic - bizarre and amazing magic! These folks are easy to deal with over the phone or email and respond to you after business hours without a second thought. In summary, they are a convenient, local, friendly, business with low prices and a high level of customer service. I highly recommend them.

Rachel is SO on it! She patiently helped me work through the differences between policies from…read moredifferent companies when I was deciding to switch our home & auto insurance, even though there was no guarantee I would switch to State Farm. She always responds quickly and is super friendly. As a bonus, we love that State Farm doesn't have breed discrimination, which is something we came up against over and over again since we have a rescued pitbull. We are so glad we made the switch to Rachel's agency!

Harassing people online is absolutely disgusting. I would not get insurance here. There are lots of…read morebetter insurance providers that don't harass you.

Very friendly insurance agent who is mindful of his customers' time. I was able to set up an…read moreappointment by phone for a quote a couple of days before. When I showed up to the office, I was immediately greeted by Andrew and invited in to his office for my insurance quotes, even though I was a few minutes early. I was in and out in around half an hour--that includes small talk, getting the quotes for me and my boyfriend, and deciding on what kind of a payment schedule I wanted to be on, and making a payment. The rates were quite good--cheaper than any of the options my employer offered, even with employee discounts. The other employees in this office were also very courteous (on the phone and in person).

Like other if I could give a zero I would. They are unprofessional and unresponsive. They have cost…read moreme so much money that I should not have had to pay, failed to make updates and do not respond. They even told the corporate care team when they called the office for me that they would not have answered the phone if they knew it was them. Do yourself a favor and find somewhere else.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

After I left State Farm , AAA insurance accepted my money for a year they wanted a live stream of…read moremy house. I said no they got pictures and everything was set. They then canceled me and I've yet to get the 1500.00 they owe me. Classic bait and switch!!! I had them for 1 month and they messed up my mortgage and my cars. If they didn't offer such a low rate I wouldn't have changed. I've got no refund and when I call them I sit on hold for over 15min just to get the run around

Any kind of insurance these days is a dicey deal. Your motto should always be "buyer beware." That…read morebeing said, Jeff Ehrhardt and his State Farm crew on Manchester Road in St. Louis are good folks to work with. Jeff is honest and fair. He will tell you the good and the bad straight up. He also honestly works to get the right coverage at the best premium possible. Before I bought any home or auto insurance, I would check with him first. He's a good man!

Jeff is absolutely wonderful to work with. He is friendly, easy to contact, and quick to respond to…read morephone calls and other matters. His office seems very efficient and well-run. If you are looking for a great insurance broker, look no further!

From Matt to Dana, Alexander Insurance Agency offers unmatched brokerage services in the area…read more I have used them for Auto Insurance since I was a teenager. When I bought my first house with my husband back in 2011, we switched to a multi-policy for Home and (3 vehicle) Auto Insurance. When we became out-of-state landlords in 2013, she helped us through the tiny changes required when switching to a dwelling-only policy. And for the one car accident we were involved with years ago, she also counseled us through this hellish process too! Through it all... seamless transactions, thorough documentation, and the utmost willingness to educate me along the way. And may I even be unprofessional here and say prompt AF!? I thought I was fast!! But here's the thing, Dana's service didn't stop with my Missouri policies. While she couldn't insure my Renter's Insurance policies in the other states I've lived, she absolutely still held my hand when I ran into issues with other insurance agencies in CO, NY, and CA. Sometimes all it takes to solve a problem is a bit of guided expertise! And for 8+ years while living on the road, that's what she did! So you better believe when we made the abrupt decision to move home to Lake Saint Louis, Dana was our first call to discuss our new Home Insurance policy. And even after we closed, we had to make a quick change to expand coverage into an Auto policy within our first week, and what a breeze!! I just can't say enough!

Matt is our agent and always takes excellent care of our insurance needs! Everyone at this agency…read moreis kind, caring and eager to help us get the best insurance at the best price! Highly recommend!

I was with this company for a few years until I attempted to contact my agent to finalize insurance…read moreon a property that was gifted to me. I attempted to call and email for 11 days with no response of any kind. Finally I called the main office only to be told my agent wasn't available and they took my information for a call back. A few hours later I finally get an emailed response from my agent, no call back. At that time I asked for some kind of explanation as to why no one returned my calls/emails for 11 days and the response I got floored me!! Apparently my agent is too busy to get back to me because she got 45 phone calls and told me if I didn't like it to contact her manager. Not sure what her work load has to do with my insurance policy but if you can't keep up with your clients you should reach out to your bosses and get some help or find a new job. Fell free to go to my page to view the emails, I've made them public. Also about a year and half ago this same agent messed up my auto policy and almost cost me close to $1000! When I set up the policy I questioned the situation because I knew something wasn't right. I was told this is how it has to be. Then a year later when I renewed I questioned it again and my agent told me if I didn't like it I could take my business elsewhere. I sent my agent back a not so nice email and that's when agent finally looked into the situation only to find that I was right, agent was wrong, they had to go back a year and refund me almost $1000! This could have all been avoided if the agent had looked into the situation to start with, not everyone has a $1000 to just throw away.

3 months after one of their insured driver hit my parked truck and I'm still waiting for payment…read more I finally had to turn the claim over to my insurance company so I could get the truck repaired. And now state farm is waiting for payment with me too. Worst Insurance company I've ever had to deal with. Every time I called I was told they would call me right back, but the calls never came. Wish I could rate a negative star.

The phone kept disconnecting and then when I emailed the email on your website, it kept rejecting…read moreit. I was not able to make contact.

If only there were more than 5 stars ... Patricia would earn them all ! I have had the pleasure of…read moreknowing Tricia for close to 10 years, mostly professionally but have come to admire her as a friend as well. I can without a doubt or moment of hesitation say she is one of the most outstanding, thorough, dedicated and accomplished women I've been fortunate to have met ... from the first day she wow'd all with her capabilities and ethics. I too was in the insurance field but recently needed her assistance for my personal needs and she came through, as I knew she would like a true champ! She has a passion unlike few others and will get it done, and done right! I recommend Patricia and the Senn Agency with 2 thumbs up, put your trust right here!