i have to say that my experience at this location was enjoyable. my rep, daisy, was very helpful,…read moreefficient and friendly. she made the process painless and quick. definitely coming back if i need to, thank you!

Need some groceries ,…read more Charlie was very helpful and was very polite and got me in and out .

I had a wonderful experience with Checkmate! The service was excellent, and everything was handled…read moreprofessionally and efficiently. Fabiola was especially helpful, friendly, and attentive throughout the process. She made the whole experience smooth and enjoyable. I truly appreciate her great customer service and would definitely recommend Checkmate to others!

Maggie, was Very helful by explaining everything in detail. I would definitely come back!read more

Fast friendly and convenient and I love the new online app as well enjoying the processread more

The best service you will get compared to any other payday loan company. Extremely professional…read morestaff and good communication. Been going here for a few years now and they feel like family! They mail you discounts, give out cash for referrals, run small contest with incentives, and always have snacks and drinks waiting for you in the lobbyl. Always a good experience !

Came in the day before the 4th of July, 5 minutes before closing. The representative that helped me…read moreout was very patient and helpful even though she was still in training. They took their time and explained everthing and approved my loan. Her name was lecholle, I believe. It was a quick and simple process and both the ladies there was amazing 10/10 would come back again.

This place sucks. Not based on what they offer but how they treat people. The manager was rude and…read moredisrespectful. Unsympathetic to the reason someone comes to them in the first place.

I went here during my hour break from work after calling in advance to ask about the requirements…read morefor the payday loan. Once I got there I fill the application fairly quickly since it's just the standard information. After everything was signed and filled out the employee started to copy my license pay stuband check which is normal I had no problem with that whatsoever. She then started to call every single phone number I had written down on the application which included my home phone my work phone my cell phone and every single one of the references I had listed which was 5. I have been too many cash cash advance places none of which called the references nor my home nor my job. the call on my cell phone is obviously understandable. Even though I dislike the fact that this company likes to put your personal business into light and show everybody that you're in need of money,I still waited the long 40 minute process that it took, once the employee had put everything into the computer system a page prints out where there is a X next to the spot that apparently declines me and direct me towards a number that I can call for my consumer report, after leaving this place in a more negative mood before I walked in. I decided to call the number that the employee directly towards, once I spoke to one of the representatives he proceeded to tell me that he saw no discrepancies no signs that I had never skip to pay on the loan or anything negative on my file.which made complete sense to me because I have visited other cash advance businesses that all qualified me for the maximum California limit of $255. so I just went a little ways down Massachusetts ave and visited California budget finance the lady that helped me there was extremely efficient at her job it was a smaller application process but she only took 5 minutes to input all information, where after the system approve me for the maximum California loan of 255! (crazy right!) I showed up late to my job by 10 minutes and in my head I was regretting the entire time that I spent in the check into cash. This is my personal experience that has made no sense to me. I do not recommend this place you do not have to take my word for it . please go .experience it yourself P. S. I spent less than 15 minutes in California budget finance they are awesome with a capital of Awesome

DO NOT do business here. I've been a WF customer for over 15 years with several mortgages over the…read moreduration, so when I received an offer for a $2500 bonus to sign up for a Premier Checking which I would receive after 90 days, I carefully read he instructions and booked an appointment with the Hillcrest Branch. Unfortunately, I was given Fernando Guerrero, an amoral, lazy and uneducated employee who 1. didn't understand the terms of the offer and 2. didn't take the time to simply VERIFY how to set it up correctly. During the course of the 90 days, I reached out to Fernando several times to ensure I had met the requirements for the bonus, and EACH TIME he assured me I had (again, very negligently not making a simple phone call to the promotions dept to ENSURE I had...but just SAYING I had). After 90 days; no bonus (surprise!), so I began to reach out by phone and email, and of course Fernando began dodging my calls and not replying to emails. When I finally took the initiative to explore WHY I didn't receive the bonus, it was because he had explained it incorrectly AND failed to set it up so I would get the bonus. After hiding my number, I finally got through to him, and he was very apologetic, saying he would ask for an investigation and say it was "bank error", and that he would "advocate for me" (his catch phrase, which means absolutely nothing). Come to find out, after the actual investigation took place, both he and his manager, an equally unethical Lisa Kern, denied ALL responsibility and claimed it was MY fault. Well, guess what; I recorded my calls (BOOM, SUCKAH! You're done!) and turned them into the Executive Office, who promptly did a subsequent investigation and finally gave me the bonus I was due. The point is there are some extremely hard-working and competent individuals who work for WF which is why I have been with them for so long. But at least at the Hillcrest branch, there is a culture of lying, unethical behavior and just plain laziness which could have literally prevented this entire experience with ONE phone call that never happened. This incident has now been taken to the highest levels at WF and my guess is Fernando Guerrero will take the fall for the entire experience (and his incompetence was the reason it happened), but I think from my call with the manager, Lisa Kern, that she probably told him to lie and say it was MY fault during the investigation so as to hide her lack of training/handling the situation. So, if they are both fired, let this be a testament to their lack of ethics, morals and customer skills for anyone who is considering hiring them in the future.

Don't waste your time. I just opened up a credit card account and spent over two hours trying to…read moreconfirm my card and activate it. All their instructions were a dead end. I got the run around, run around, run around and ended up being told that I would either have to go to a branch or give out my social security number to a staff member who I don't even know. They need to set things up so that their customers can activate their accounts easily and not end up at a security risk. No other bank that I know of does this to their customers.

I walked into California Coast Credit Union on a Saturday during Comic-Con weekend (which should…read morealready tell you how chaotic it was downtown), not as a customer, but just looking to withdraw funds from a pay card. I had zero intention of opening an account that day. Enter Heba K. Not only was she happy to help--even though it was close to closing time-- she went above and beyond. Heba clearly explained Cal Coast's products, answered every question without skipping a beat, and got me set up faster than any other financial institution I've dealt with. I was in and out in under an hour, and that included opening a new account. She was friendly, funny, professional, and incredibly efficient. It didn't feel like a sales pitch--it felt like someone genuinely helping me find the best fit for my needs. I was so impressed by her service that I chose to become a member right then and there. That says a lot coming from someone who had no plans to switch banks. Small side note: don't do what I did and walk in close to closing time to open an account. It's just not considerate. That said, Heba and the team never made me feel rushed or like I was an inconvenience, they even gave my dog some treats. Total pros. Heba this was top-tier service. I'm now a happy Cal Coast member because of her.

As someone who is deaf and mute, it can be very difficult and frustrating for me to get proper help…read moreat most places. Sadly, many people don't take the time to communicate with me in the right way. But when I looked back at my phone photos from last year, I remembered a truly kind moment that I never want to forget. Angie Nguyen (her name card) helped me with a transaction back then, when she is the only one offered me a note written "how can I help you?", when other people just looked at me and she was so patient and gentle during the entire process. She took her time to communicate with me clearly and respectfully, and I appreciated her so much. I tried to give her credit and recognition at that time, but I didn't know how. Today I came by again, hoping to see her, but unfortunately she wasn't there. I don't know if she still works here, but I truly hope this Yelp review reaches her and the management. People like Angie make a big difference in the lives of customers like me. Thank you, Angie.