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El Cajon, CA

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Fast Auto and Payday Loans

5.0 (1 review)
Open • 10:00 am - 7:00 pm

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7 years ago

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U.S. Bank Branch

U.S. Bank Branch

(12 reviews)

I went to deposit money here yesterday and could have swore I put in an amount that was counted…read more$200 under. I notified staff and they told me I could make a claim but I didn't feel comfortable with claiming if I just miscounted beforehand and I don't want to drag someone out if it was just a mistake in my end. They let me know they'd call me and update me on the status of the machine, if the $200 was somewhere internally. Melissa was so sweet and called me the following day/today to notify me that the money was spot on and that I did indeed just come in $200 short of what I initially thought. I am very happy that she followed through on her word to update me. I've been doing so much, I completely forgot about this situation until she just called and updated me. Huge shoutout to Melissa at this location for following through in what she said she was going to do! So sweet and look forward to stopping by at this location in the near future.

***Very smirky umprofessional teller***…read more Been coming to this store branch for the past 8 years every since we moved to LKSD. I love the coziness and familiarity with the staff, compared to big branches that can be intimidating at times... ... More Shane Patrick 7 reviews·1 photo 2 years ago So I opened an account, which in itself was a hassle being told to leave the line and come back twice. On my third attempt, I finally opened the account and was told to expect my debit card between 7-10 business days. After the 10 days came ... More 1 U.S. Bank Branch (Owner) 2 years ago Thank you for taking a moment to share your feedback, Shane. Depending on availability, we may request that a customer set an appointment to open an account. During the application process, we may review the information presented and ask for verification if needed. If any additional assistance is needed with the account set-up or maintenance, please reach out to our customer service team at 800.872.2657. Bankers are available anytime and will be happy to assist. Thank you. ^Ryan John Berry Local Guide·581 reviews·504 photos 2 years ago WOWWIE. WOW. WOW. Had an appointment. New to area. Needed a bank for all the typical reasons. It was the best bank experience we have had in 68 years. My, oh my! Wonderful, human interaction. Our expectations have been exceeded. Recommend. U.S. Bank Branch (Owner) 2 years ago Hello John, I'm glad to hear you are happy with your local branch. We appreciate you reaching out to us and sharing your feedback. I hope all your future visits meet the same level of service. Have a great day! ^Kim David y Local Guide·47 reviews·5 photos 9 years ago Terrible customer service, A teller asked me a form of id for my dad and she doesn't know a residence is a valid Id. She doesn't even know what a green card is actually called. She had to debate with another teller. She was having trouble ... More Book online Blissful Healing 3 reviews 2 minutes ago New Been coming to this store branch for the past 8 years every since we moved to LKSD. I love the coziness and familiarity with the staff, compared to big branches that can be intimidating at times... Anyway, I dont go very often to branches since I'm very busy. Phone calls usually take care of my needs quickly. But I happened to be around early this week and decided just to stop by since I missed the staff there. In the past years, i noticed very little turnaround. Theu kept a pretty steady staff for a while, specifically the last couple of years. I love when you walk into a branch and everyone greets you by your name. It was always family talks, even when I was just shopping at the store, I would stop by to say Hi or drop a Starbucks. Thats how much I loved them., especially John, the big guy. Ok,on this day I walk in expecting to see my team and I look around, I cannot recognize a single face. I see a bunch of very young, immature staff, talking to each others and over customers. That felt unprofessional... Anyway, I get called by this teller and asked about the previous staff whereabouts. Her responses were shorts and cold. 1st red flag. All I went for was to replace a lost card. Easiest transaction, right? But she kept asking for every step. No big deal. She must be new. Then I proceeded to leave and just call C.S. She arrogantly replied she was almost done, while still waiting on someone for help. So I patiently waited. And suddenly she abruptly hands over my ID and says " you can call them, its not working" Just like that. I was speechless. I grabbed my stuff and walked out without a word. And to make matters worse to fully display her childishness and unprofessionalism she shouts "you welcome" after I walk out I could not believe my ears. I immediately called C.S to report the lost card and it was solved in seconds. I truly missed the previous staff. They treated their customers like gold and I got used to it. My mistake was that I never took the time to write the stellar review they deserved. I called the manager Marissa? 1 or 2 days later to report the incident. I was actually impressed by her total professionalism. She took time to understand what truly happened. So thank you!!! It's too bad I have to write such a negative feedback because of 1 horrible employee. I could have just let it go. But that last remark was very ghetto

Fast Auto and Payday Loans - paydayloans - Updated October 2026

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