Bad customer service, all employee feel like they owned the money. You walk in there they discriminate people who dress like crap and only pay attention to customer who dress like they have something But the place is clean high five to your housekeeping and this two star is only for them. read more

Customer service here seems to warrant managerial reprimands. I came two days ago and there were only 2 employees working 2 front windows and the drive through. They seemed confused by what they needed to do. There were only 2 clients before me and it took 25 minutes to reach the counter. As soon as I did the girl said she had to go to the drive through. I told her I no longer have the time. My wife came in yesterday and when she came up to the window she was reprimanded for standing too close to the glass. My wife has been going to bank windows for years, she knows by now how to stand near one. Other locations will greet you upon entering the bank, often give you a bottle of water during warmer weather, and take care of your needs quickly. For this reason we have just driven past Our Main St., El Cajon location to go to a Chase location further away. it is definitely worth the drive to avoid Chase on Main Street in El Cajon. Not what it once was. read more

Chase bank froze my prime visa Chase account for a late payment. They also ruined a business startup by refusing payment for the merchant 4imprint. On Monday I will be returning all Chase credit accounts and closing them. If you bank with Chase I would strongly recommend you reconcile your accounts monthly. I will no longer fo business with any Chase bank entity or subsidiary read more

So I go to the bank often and seems like 3 times a week. For the past 4 months I go to do banking and the bank is closed in the middle of day. So I have to drive over to the town over and There is a long line with no ATMS inside this location. Yesterday I went to a credit union and opened a new personal account and a business account. read more

Long wait in line with only one teller for 10 people in line. Bad customer service. Do not go there.

I don't know if they're just short staffed or what but this bank is closed during the hours they claim to be open at least 50% of the time. It's incredibly frustrating. read more

I came more than an hour before closing to open an account for my younger brother. There were two available bankers however I was told nobody could help me because it would take too long? I have three bank accounts with Chase and they're all quick to charge whatever fees and penalties but not so eager to help their patrons. read more

Made at appointment at 10:30 for something regarding my account. We arrived 5 minutes early and had to wait in the teller line for 15 minutes to let someone know we arrived for our appointment. The person that our appointment with was busy and no one else was able to assist us. Horrible check in process, there's no point in even making an appointment. Will not be back. read more

I called and made an appointment for my sister to open a chase debit card. I can for sure say we had a pleasant service today. Mr. Gary was so professional, nice & explained everything so well!!! Thank you for that & big congrats on his 40th year with chase! Also David & one of the other tellers (unfortunately didn't get her name) were also very pleasant! read more

Horrible horrible horrible. I came in here and the teller was extremely rude and didn't even care about what I needed. Closed my accounts afye read more

A big shout out to to mr . Todd. Super cool and super friendly. Today I went in for 20$ . I waited in kine for about a minute and got server. He wa as very professional and pleasant to have a transaction with so yes I'm happy so I'm going to yelp I'm happy ! read more

I opened a new account about two weeks ago. I was told when I make a deposit the first $200 would be made available immediately. Today when I went into the bank I was directed to use the atm for ease and speed. I tried to make my deposit and the ATM gave a message that said there would be a 7 day hold. I tried to cancel the transaction so I could just go directly to my fathers bank and cash the check. The ATM would not allow it. I never was informed of a 7 day hold until it was to late. I will now not be able to pay two of my bills that are due tomorrow which will result in $70 in late fees. I have banked at California Bank and Trust for 23 years. I have never had this issue before. I thought it would be nice to open another account for personal reasons. I should have stayed with California Bank and Trust. I do not recommend Chase Bank. As they collect interest on my money (and the millions of others deposits) I am being charged late fees in the amount of at least $70. DO NOT BANK AT CHASE BANK BUT GO TO California Bank and Trust!!!! read more

Every other week my Niece has fraud. She gets her new card and less then a day another fraud comes up

So easy it is to get on the CHASE-hating bandwagon. Granted, since the switch over from WaMu many of the perks have been rescinded, replaced with less service and additional fees. I received an e-mail stating that some (unfavorable) changes were to be put in effect soon, so I decided to make a trip over my local branch. I was immediately greeted by Personal Banker Georgia Shaieb. I had a transaction to make in addition to the questions I had about the upcoming changes to my checking account. She was very helpful with my mundane transaction and upon request printed two copies of my banking statement. As far as the changes go, unfortunately there was nothing to be done. Darn. Now for the best part. After some short conversational exchanges she inquiered if I were a student, I am. Turns out I qualify for a "student" account, one which has no monthly fees! I was very happy. I'm back in the ol' glory days of WaMu again. If you are a student, I suggest looking into CHASE. The online bill pay is very user friendly, and you can deposit checks from your iPhone (because who doesn't have an iPhone?!). read more

Guillermo Hernandez was Awesome!! Needed to open a bank account. He was helpful, extremely knowledgeable & made it very stress free. The whole staff is very professional & friendly. I will gladly refer any of my friends & family to this location . read more

Gary Stockwell is a private client banker at this branch who provided exceptional service yesterday to my son and I. We came in to see if he would print out some statements for my son and he provided exceptional service. Thank you, Carrie. Highly recommend him and this branch to anybody in the area. read more

Haven't gone in since the take over by chase, but the drive up atm is nice. They finally upgraded it. No longer needing to use envelopes helps a lot, because they were always short on deposit slips. Chase also supposedly offers the ability to decline transactions, to prevent overdrafts...if it works remains to be seen. read more

Each time I have ever had to deal with any issues (overdrafts, charges, debit or credit issues) with other previous banks I have had such horrible experiences. That was until I reluctantly went to chase bank a few years back and found it was the best decision I have made in a long time. I have never had any issues with my accounts and have always been able to view what's coming in and outta my account. Previous banks I have had would have all these fees listed that they were unable to explain to me which ultimately led to my constant overdrafts occurring which led to me always having. To close and reopen account to get an idea of what kind of money was really available to me. NEVER have I had this occur with my current bank Chase. Cannot rave or say enough great things. Wouldn't change if I was paid. read more

This review concerns one of the financial advisers, Melissa Moreno. I am very satisfied with chase online banking and the services they provide, but I feel the need to review my experiences with her. I approached chase for financial advice and was sent to her. I had already done research on several stocks I was interested in and showed her the list. She offered some limited advice on which ones were preferable, and a few moments later placed the order. I thanked her, and that was that. Until I got the bill. About 12% of the money I had invested went to her in fees. I called to demand an explanation, and she laughed at my ignorance. Do not trust this woman. She is there to steal your money. You will get far better advice from online forums. read more

This location is clean and kept very nice. I really enjoy the young lad, Todd, sometimes he's in the lobby or working as a teller. He is very helpful, and fun conversation. Always leave with a smile. Great job guys! Overall the staff here are awesome read more

Chase Bank is the worst institution to put any trust in. I have a credit card with this bank and when I went in to pay a messily little amount of $26.00 on my daughters withdrawn account they would not accept my money. They would not accept their own credit card, even though the man I had previously spoken to said I could go into the bank and pay. However they would allow me to purchase a $5.00 money order to pay the $26.39. Ruined my day!! Then when I called the number on the overdraft letter they still wouldn't allow me to pay by credit card. They would only take my bank routing # and account # and of all things they wanted to know if anyone else was listed on my account. Invasion of my privacy is how I felt. I will never recommend this institution and will do my best to spread the word. I have never in my entire life had such a horrible experience. read more

Last week we had to stop by my husband's bank to ask several questions about an incident he had with his checking account. My husband alone banks there but I went along for the ride. Quite honestly, I was not only blown away by how friendly everybody was but how professional and efficient they were as well. My husband is always telling me that although Chase in general has a bad rep, each individual branch is different and this one certainly was. He has told me over and over how quickly even a long line moves, how friendly all the tellers are and how he would not go to any other branch of Chase. He was helped by two ladies, Georgia and Deborah and they quickly reassured him that all would be well with his account (and it ended up being fine) and that there were many safeguards in place to prevent fraud. I sat back quietly to observe not only his transactions but those of the other folks banking there and it was like being in a bank "back in the day." Thank you ladies for helping my husband avoid a nervous breakdown! read more

I've been banking with Chase because they offered free checking. Suddenly, starting this month, they decided to charge $10 a month unless you can keep a $1500 average balance. In this economy, really? I'm closing my account once my federal income tax check arrives. read more

The parking lot is terrible. They always have yummy water with cucumbers or lemon. They also hand out lollipops lol

Quick paid Zillow deposit from my son on June 28th. On June 28th I called the call center they set me up and instructed me how to set up. On June 28th my son deposited money into QuickPay Zella from Wells Fargo. I called the call center and I was assured it be done in ONE 2-3 business days. On June 29th there was no money. On July 1st I spoke to Brandy at the call center.. that my phone number was missing from Zella quick pay on my bank account and that's why there was no money... she is shirred me it would be there on July 2nd meaning the money should be there Monday the next day. I called the call center July 2nd there is no money I spoke to Jamie he assured me the money will be there at 11: 59 July 2nd. July 3rd no money I called the call center and now I'm demanding a supervisor ice supposably Danni the supervisor she scolded Jamie and said he should have never given any exact time. She looked into the iaccount and says the money is there has been there and that she assured me that it'll be there at 10 business closing time. had school did Jamie for giving an exact time. She also said she will put notes in the case File and she also said for sure that day or 10 before business closes. She also assures me that she will put case notes in the file of mine. Everyone sees the money is there. I go into Chase Bank July 3rd approximately about 4: 30 or 5 p. M. July 3rd. I wait my turn to speak to a specialist... You can't help me now he has to call the call center! He gets a worker and I can hear over here in the phone conversation that the money will be there July 4th I tell him to get a manager or a supervisor. He's unable to get a supervisor because no one is available. He's supposably got a manager and the manager repeats everything hi Jess written down it'll be there tomorrow... I end up talking to the manager and again on a monitor called line I'm assured it will be there tomorrow. Because I'm extremely upset I end up speaking to the supervisor Kathy at that bank... she looks into my bank account and it again assures me the money is there and it's going to be processed tomorrow. July 4th is here today I of course call the call center (this is insanity keep doing the stupid same thing because of lack of resources) L I demand a supervisor by the name of Maria. Do I need to repeat what she will say???! She attempts to tell me it's going to be there TOMORROW... BUT THEN AGAIN SHE GETS CLEVER AND TELLS ME IT WILL BE THERE FRIDAY... I end up hanging up on her. (by the way do not bother asking about monitor calls or don't ask about them checking on your monitor calls to see who's been telling you what and when it will be deposited "tomorrow"... They will not pull the monitor calls they will not review the monitor calls! I've asked several supervisors to review the monitor calls they will not do it!) read more

Avoid this location at all costs! Always slow moving line. Find another branch if possible. read more

bad customer service long line's ,very long wait time . very rude people "bank teller's" i'll use the rest of my checks'. then i'll find another bank !! read more

we had a horrible experience in this branch. If you're applying for auto loan DO NOT go there! the employees know nothing about auto loan, we had to make calls to the auto department and deal with them ourselves. And they were very comfortable saying they know nothing about the loan and other questions. No competency whatsoever. Overall chase trully dissapointed us by making it so hard to apply and get the approval (with excellent credit). After being loyal costumers for 12+ years, I am moving my accounts somewhere else! read more

This review is for the bank chain not the employees! Chase does nothing but charge fees! I used to get free money orders! I started with Washington Mutual back in the day! Recently Chase decided that I can't keep my savings account because I transfer money a lot. I'm going through hard times right now trying to save money but things happen. They sent me letters saying it was against some stupid law to transfer money more than six times a month. Then they started charging me five bucks for doing so. After awhile they changed my savings into a checking account and started charging me $10 a month for it. So I closed it. Then they started randomly charging me $12 for my existing checking account which over drafted my account. I went and talked to a lady at a different branch and she said they didn't offer that account anymore? What? She said I should of got a letter for that... No I did not! She did me right refunded me the $12 and changed my account. Sadly I no longer get free money orders they want me to pay $5 for a flipping money order. No thanks! Soon as I can I'm paying off my car and my credit card and I'm finding a new bank one that doesn't change the rules every five seconds (it feels like that) read more

I will never use this particular location again. They are pushy and inappropriate. If someone says no thank you, I would rather stand in line, don't send someone else to push them into handing over something and then that person disappears with what you hand them. Seriously I don't like this bank handling my money or me so disrespectfully. read more

I went to go open a college account for my son today. I was turned away. Why you ask? I have been with this branch since it was Household Bank, then Imperial Bank, then WAMU, and now Chase. Over the years, I have opened and closed various accounts. A lot of monies have passed through this bank on my behalf. The reason the new account manager turned me away was because the name on my bank account did not match my drivers license. I have a long legal name, Thank you Chase for hiring people who do not honor loyalty or care how much money I have in your bank. I asked the branch manger these questions and her response was 'YES we don't care." Serious. read more