Fixed a toilet problem that two other services could not. Polite and prompt. We will use them again…read moreas needed.

Was considering hiring them until I was out driving and was driving behind them. Whoever was…read moredriving was swerving and stayed at a stop sign just sitting there. Driver was clearly under the influence of something. If that's the type of people they hire I don't need them doing any kind of work for me!

He doesn't return phone calls. I called and talked to secretary 3 times, she said he had the…read moremessage. He had worked in house weeks earlier for realtor, but k guess he wasn't interested..

I called Judy today and said I had a lazy stool & had company coming from out of state. She said…read moreshe would ask Kevin and call me either way. I got a phone call in about 5 minutes and it was from George he said he would be in Shannon IL in 30 minutes. He was and fixed the problem the same day for me. That is the BEST service one could ever ask for. Our local plumber would not give me the time of day or referral to someone that could help. I should have known better as I had Bill George Plumbing hook up my hot water heater this year. You can Not get better service than that. Thank you Bill George Plumbing & Heating

Charlie arrived right on time, just as scheduled. He has a warm and friendly personality that…read moreimmediately puts you at ease, and it's clear from the way he speaks that he's both passionate and highly knowledgeable about his trade. I had several plumbing projects lined up, along with many questions. Charlie took the time to explain everything thoroughly, breaking it down in a simple way that was easy to understand. While I didn't literally hover over him, I did observe how he worked--and I was genuinely impressed. His movements were confident and efficient, like someone who's been doing this for a lifetime. Everything just seemed to click into place effortlessly. He kept each work area clean while he was working, and left it spotless afterward. What really stood out to me was that he went above and beyond--he proactively inspected other plumbing areas around the house, gave thoughtful recommendations, and even told me when something didn't need to be done, helping me save money. I highly recommend Charlie of Charlie O's Plumbing Service. It's rare to find a professional this skilled, honest, and personable. Definitely a solid 5-star experience!

Charlie O's Plumbing has done several projects/repairs for me in the past few years. Install a new…read moreWell water tank, repaired and/or replaced Piping, installed Toilets and a Sink, and Shower head. They are very dependable and professional, knowledgeable and very skilled, with fair pricing, and the Job will be done right! Oh, and integrity, too.

I've reviewed Pearson before, but just to recap…read more.. Since 2023, we have: -Installed new Gas Furnace -Installed new AC -Installed new humidifier -Installed condensation pump -Signed up for the No Problem Club program thing (seasonal services so I don't have to think) -Flushed the Water Heater And now, today, we repiped the entire house. From the main to each and every fixture. On recommendation of Brian Ceroni, who was at my house working the Rockford Water Project contract (he installed my water main), I requested Doug and Craig to do this job (which was already scheduled). They arrived promptly and with an apprentice. These three busted it out. Professional, clean, FRIENDLY. I did my best to stay out of the way, but got curious (and entirely too excited) about this job. Ha! It was a looooooong day for them, truly. And I felt bad wanting to ask a ton of questions after the work was done, but... it had to be done. They were patient with me and told me to stop apologizing. That's rare these days. I know exactly how all my plumbing works now. I know where all my valves are (so many! Per my request). The best part was getting in the shower tonight and I could immediately tell my water pressure was better, and the old 1959 galvanized plumbing noises were gone. I went into the basement after, just to see if there were any wet spots--so far, so good! This actually gives me hope that I can delay two total bathroom renovations until 2028. (I am a planner.) All in all, I cannot speak more highly about Pearson. I'm beyond stoked with them, I've never had a bad experience. Jane, in the office, is amazing too! They all are! The front desk gal (sorry don't know her name) took the time to explain some things to me when I went to drop off a check, and wow. No one has ever treated me like I'm bothering them or a burden. DO YOU KNOW HOW RARE THAT IS?! Pearson, and all the folks who have ever come to my house with Pearson... thank you. From the bottom of my heart, THANK YOU.

I had Pearson Plumbing come to my house in Rockford for a sewage backup in my finished basement…read more They were dishonest and incompetent. They claimed to have run a 2" blade 100 feet in a blocked pipe and said it was "Good To Go." The sewage back-up continued and two subsequent plumbers said Pearson could never have run a 2" blade 100 feet. Pearson came back to correct the issue, but did not have the promised hydrojetting equipment needed for the job. This was a waste of our time and money! Pearson could not find a clean out drain and wanted to charge extra for a different "access". Our new plumber easily found the clean out drain in the bathroom. BUYER BEWARE!! USE A DIFFERENT PLUMBER.

We have used Ryan for a number of years and find them competent and on time with all repairs being…read morefairly charged.

About 3 years ago we had a new hot water heater installed by Ryan Heating. Today upon inspection…read morefrom Alliant Energy we find out that Nothing in the vent system installed was done to code. That isn't even the worst portion. Since the venting was not done properly the basement has been filling with Carbon Monoxide and likely portions of our home as well. We are lucky that this didn't result in a worse outcome but as none of the numbers are even connected anymore there is no way to contact them to resolve this issue. Could have been deadly. Deserves negative stars.