I never seen employees standing around staring at a line with one attendee. 20 minutes for one…read moreperson?

Was your mail actually lost or are they taking their time sorting through packages? Who knows!…read moreThere's mail that I have never received because it's somewhere lost in the back. I've received other people's mail. There's times I can only get mail on weekends because of work, and mail still isn't delivered after it's been marked "delivered" for at least a day. Maybe they need to hire more people, it's pretty ridiculous. Not fair for people that need to squeeze in time to make it to the post office & their stuff still isn't there.

in person they are ok but you cannot get a human being on the phone. like all ai bits it is an…read moreinefficient ineffective waste of precious time. get rid of the stupid bot & man your phones with human beings that are right there at your counter or in the postmasters office

The personality of customer service at this location was ZERO.... In my opinion…read more The clerk spoke like a robot with no oil.... I gave a greeting with a smile and he literally growled. I've seen wounded pets more friendly. In my opinion, if one doesn't like people, please don't have them being the one serving them. Maybe it's me. We live in a world it seems of an inhumane society. Mean, grumpy, sad and angry people. Not everywhere however, my experience at this location was dungeon cold. Just in he gets to reads this message Here's what a simple smile looks like. If not on your face in your voice. I noticed most of the posts are years ago. Well here's a current. It's Okay to be nice.

Terrible customer service. I remember it took almost a whole year just to get them to stop sending…read moremy mail to somebody else's mailbox. Now instead of every day. Getting somebody else's mail. I get their mail at least once a week. And hopefully they stopped getting mine because sometimes I don't know what people are getting because I win contest which the woman in charge couldn't comprehend, she also told me to tell the mailman about packages I was getting and I told her it's not my job, his eyes work. He sees the flag. Up in the product in the mailbox, not my address.I shouldn't have to walk out every single day.To tell him , figure it out in sorting!

I hate the mail service and that's why I rarely use it!! I was left a receipt telling me they tried…read moreto deliver a letter that I had to sign for. They said I could pick it up at the post office the following day. I went and they couldn't find it. They said the post man must have it. She told me to put the receipt in the box and tell him to leave it on my front door, I just had to sign it. I did. He got it out of the box and never left the package. Now he had to have it because the post office didn't. So now I'm pissed. It's been over a week to go from NY to NC. Total bullshit!!!

Solid location. Clean and efficient…read more Dropped off some packages. Was helped when one package had bar codes that needed to be removed. Openly friendly.

"Packaged delivered to parcel locker" but no key. This is becoming a recurrent issue. The mail…read morecarrier(s) are inept or they just don't care. Mis-delivered and other issues like not putting the parcel key in the correct mailbox has been an ongoing issue. The former PO manager actually gave me her personal contact information to track down mail items that went rogue. The USPS keeps raising prices while the quality and service continues to nose dive.

Unhelpful customer service representatives who don't do their jobs. I submitted documents for an…read moreaddress change that was never processed but I did not discover that until weeks after my move while I was wondering why I wasn't getting mail. I had to go through hoops trying to fix their laziness. There is an older man who works here that is always extremely helpful and kind though. Sucks that he is the only reliable one.

this is a really good post office fast shipping I love them the reviews are totally biasedread more

Ten people in line and everyone was helped in under 5 min…read more Manager came out to take drop offs. Super small, but everyone gave everyone the space needed not to be crowded. Would drop off here again.

Every time you go here, it's a problem. To the point where they will invent excuses not to ship…read moreyour packages. They're anxious to *not* do their jobs, and rude while they avoid it.

had to give a star in order to post my rating but my actual rating would be no stars!!! Apex post…read moreoffice staff can't be bothered to go the extra mile for the customer who by the way our tax payer dollars pay your salaries. I would rather drive 30 miles out of my way than to have to encounter the apex staff. If you need a pen, a marker, a piece of tape to make a correction you better keep supplies in your vehicle because again they can't be bothered even when what you need is right there in front of them. Supplies that our tax payer dollars also pay for. Customer service and kindness go a long way. Part of that staff needs to be released from their positions and hire someone who appreciates their job.

we went to renew my kids passport without any appointment they allowed us inside and as we are…read moreready with the necessary documentation ....process done quickly and excellent service .

The mail driver has repeatedly broken my sprinklers by driving multiple feet into my front yard for…read moreno reason. No one from the post office or usps customer help will call me back. Wish I knew the name of this dumb driver because after sprinkler 4 it's pretty intentional.

I needed a local post office and looked up this one in Fuquay-Varina. Google reviews were horrible…read moredetailing lost packages, long lines and unfriendly services but I experienced nothing of the sort when I visited USPS today. First of all it is right off of a main road and not too far from the brand new library. The parking lot is huge and I was one of three cars there on a mid-Saturday morning. When I walked inside there were three registers open each staffed with a USPS employee. There was absolutely no line. I talked to the employee and shipped my package very similarly to my past experiences with USPS. The woman I worked with was friendly and knowledgeable. All positive experiences. In the past mail from this post office had been misplaced in my apartment complex-mail was being delivered to the incorrect mailboxes however things have greatly improved over the past three months. It seems that they are improving their operations.

It's just one of those Monday mornings where you drop off a prepaid envelope at the post office, no…read moreline and three people working behind the counter, and head back to your car... only to find that it's locked and won't open. I looked through my handbag two times, walked around the parking lot, and then did two internal circuits inside the post office - no key fob. The staff saw me puttering around and asked me if they could help me - Southern hospitality ftw. I ask if anyone has turned in a key fob - no dice. Thankfully, my dad is awesome and drove to get me the spare key fob that he keeps (because he is clearly more responsible than I will ever hope to be). If anything, giving him the spare copy is the smartest thing I have ever done. As I'm driving home, wracking my brain over what the heck I did with the dang thing, I realize that I was wearing a jumpsuit with pockets the day before and had put the key fob in a pocket... and promptly forgot to take it out. This would explain how I was able to unlock the car and drive over, but how after I dropped of the package, I was unable to get back in the car. I sort of resigned myself to ordering another one and shelling out the money, or trying to get in touch with the Express customer service center I was returning the rented jumpsuit to, but my dad suggested that I try heading back to the post office to see if they would be able to retrieve the package so I could look through it. I'm not a huge fan of masks, though I understand the reasons for them and will wear them, but I am sooo grateful that the post office staff couldn't see the embarrassment written all over my face when I walked back inside. One woman recognized me and when I told her where I thought the key fob was she nodded her head and stepped to the back. After a few minutes, she brought the package out and I opened it and... there it was. Thank you, sweet baby Jesus and the post office staff. They let me tape the package back up and we all shared a good laugh. I'm a new California transplant, but this USPS location and their top notch staff have helped me make my first great North Carolina memory.

I shipped a perishable package using priority 2-day shipping to El Paso, TX, but it took 4 days to…read morearrive. I emailed and tried to contact the post office and customer service for a refund, but I have not received a response or a refund. This delay is unacceptable, and I deserve better service!

The mismanagement of this USPS needs to be addressed immediately. I had to pay over $100 in stop…read morepayment for checks mailed out and delayed being delivered via this location... was told they have staff issues

If you can, avoid this post office. Workers are VERY unfriendly and not helpful at all. Very rude…read more I'll go out of my way to go to lemon springs where they help with kindess.