Slooooooooooooow. One worker and 20 people in line. Sloooooooooooooooooooooooooopoooooow.read more

Needed to drop a package off and had no issues with the self service kiosk. There were no packing…read moresupplies available so if you plan to go outside of their listed hours be sure to have everything packaged and ready for drop off.

Much nicer overall experience here than my old post office in TN. The people here are nice and…read morefriendly plus they actually do try to help you to the best of their ability! That's nice and again a big step up from my former post office and any that I have experienced throughout the years. With a government organization going back to 1775 it's actually impressive that the place is even there, seriously :-) There's a lot of off-street parking with entrances from the street, from and rear, with multiple places around the building and it is well maintained, landscaped and it's clean inside and out. Bottom line: Sure there can be lines occasionally but that happens at UPS and FedEx so it is what it is. I like my local Post Office! Mon-Fri 8:30 AM - 4:30 PM Sat 9 AM - noon Sunday Closed https://tools.usps.com/find-location.htm?location=1365849

I am very pleased with the clerks at the Gulf Shores Post Office. Joe, Bradley, and Lacy have all…read morebeen very helpful and polite.

With all the cynicism regarding anything having to do with the Federal Government, and yes the very…read moreobvious business problems of the USPS, this location does an amazing job. Located on St Joseph Street its a huge building, with ample parking on the street as well as a small lot on the side. The building is older but comfortable to be in, its very clean, with a quiet yet efficient air conditioner and heater, and it has an old Mobile charm that most people would find charming. The staff is awesome, unlike some of the horror stories you have heard about other Postal employees, they are on the ball. They can answer most questions efficiently and correctly. They have a large understanding of how to streamline the passport process, rent a p.o. box, sell you a money order or even just send the letter or package you need. The people who work here really seem to enjoy it and go out of their way to help. They always greet with a smile and seem to be able to remember you if you have ever been there before. All in all, probably the best postal experience I have ever had in my life!

Better training on the shipping of packages to our military APO addresses. They try to charge 3x…read morewhat it should cost every time I go in here. I use the approved flat rate box for military and Told me it was $108 when it should have only been $32. I took my package and left. Never again will I visit this location. Employees seem aggravated to be there and that they have to wait on you or maybe they just act that way toward certain people. Horrible experience!!!

The people here are awesome!!!! I sell on eBay and come here a lot…read more The postmaster is super friendly, and has helped me solve a few order mix ups. I got my Gloom back, but never my Maushold! But it's okay, I found another one soon after that whole ordeal. Joe, the lead clerk, is funny as heck and will give it to you straight. He has offered up some valuable resources to me, a nerd who at first admittedly had no idea what he was doing. Andrew is the man, super friendly and definitely has management material written all over him if he's not at that level yet. There are a few other clerks whose names escape me, but this team is solid. Did I mention the mail carriers? The ones who deliver to my apartment gave me their numbers so I can call them if I ever have any issues with the nerdy crap being delivered to me. I'm sure the eBay sellers I purchase from appreciate that... To my tall friend, and I'll get your name again next time - save me a sealed ETB if you ever find 2 of something cool!!!!! Not enough good things to say about this place. Selling on eBay has shown me the other side of customer interactions... it is frustrating when a customer is accusatory when you have your bases covered, but I guess that's human nature? Idk.... No excuses. Just a reminder to whoever reads this to be patient, we all have our own unique lives we're leading. To the PM, good luck with your little one on the way!

I've met some rockstar employees at different USPS locations. I define a rockstar by their…read moreknowledge, patience, understanding and kindness. I judge the level of customer service by how I feel about my interaction with the postal service employees. Unfortunately, this particular location is hampered from being high-performing by at least one employee (caucasian woman) that I interacted with this morning at the front. Her advice regarding how to ship my item was satisfactory (reason for getting 2 stars). However, her general tone felt negative and cynical. I became confused on the timing of the payment for my shipping material, and then she became condescending publicly, which of course made me feel humiliated (even for the brief moment that it occurred). I imagine the local USPS leadership that will read this review will know exactly who I am talking about based on my description of the employee and the interaction (apologies for not getting a name). They will have to weigh the importance of customer service relative to technical skill as it relates to the successful operation of a USPS location. Given that she is likely technically sound, will you just "look away" from the negative behavior?

The assistant manager at this location is useless. It is pointless to have her there! She doesn't…read morewant to help the only other staff member in store, and has told me twice that I need to call the 1-800 number to customer service because she can't help me. After calling the 1-800 number I was assured that this lady could have taken care of me in the store. SMHHH. Since this UPS store employed this lady, the customer service is almost non-existent. I am using another location.

So very nice and helpful! I was in and out in a matter of 2 minutes! I had a prepaid ups label to…read moreput on a package and needed a small amount of tape to seal the package. I was willing to purchase the tape but they offered to take care of it. Also I wasn't sure the best way to put this large label on the small package and they helped me do that as well!

Ran in here to drop a package. This post office is in a newer location than my scooter days but…read morestill is awesome. My Mom loved the old clapboard post office 4 blocks away. This updated location is now steps away from where many members of my family lie - Montrose Cemetery. It is kind of neat. So is the Post Office!

The UPS on 2200 HWY 98, Daphne, Al 36526 are very nice and friendly…read more Both guys were helpful and Kollen was exceptionally knowledgeable. He assisted me in getting the info I needed on my phone to mail my package. He was very patient and helpful. I would not he been able to complete my task without his assistance. I was sent to staples first and they were unable to ship my return. I called amazon and they emailed what was needed for Kollen to complete my return. He is an excellent representative for this UPS location and has great people skills

There's no point in having a UPS account number if I can't use it here. After multiple…read morefrustrations, I choose to take my business to Federal Express.

Postal carrier took it upon there self to state we requested a box be held for pick up instead of…read moredelivering it to our home. Which obviously is not the case or I wouldnt be writing this review. Completely unprofessional. I do hope that the USPS goes under as predicted would be a blessing .

Never answers the phone, horrible customer service, they stop delivering mail until you "check in"…read moreat the post office every once in a while. They left a very rude message on a sticky note on my mail and said they were going to stop delivering mail to us. Please just save yourself the trouble.

A clean and quiet branch with a friendly lady behind the counter. What more could you ask for?read more

Very scary area. I've never seen so much bullet proof glass in a post office. I had to lift door…read moreup to place package in then close bullet proof door. Employee then had to lift bulletproof door up on her side take package out. Close bulletproof door. Never so glad to get out of there.