Never is this place ever open when it's supposed to be! Countless times over the past few years…read moreI've driven over there during the posted hours only to find out that there's a sign inside the lobby saying that they're working on reduced hours. This is after they've already cut their hours down to mornings only. For example today they were supposed to be open from 9:00 to 11:00 but a handwritten sign inside indicated they were not opening until 10:30. How inconvenient. I'm done wasting my time here.

I'll take accountability in saying that I visited within the last 15 minutes before closing…read more I came in with a large box that I struggled to bring in due its size and weight, waited in line for most of this time slot, got to the counter and was demeaningly advised that they couldn't accept my box because it required more tape. I asked if it was possible if I could buy a few strips of tape from them and they declined--that's fine, because perhaps they're not allowed, nor it is their job. I then asked if I could leave the box on the side of the counter or on the floor (pushed to the side) so I could run out to the car and grab my tape, they stated I am not allowed to do that because they cannot be responsible for my package. While I understood that, I asked if they could please make a one time exception being that the box was a struggle to bring in, and my car is just right outside the facility; the answer was still no. At this point, it's about 4-5 mins before closing, I brought the box out to the car, wrapped it in tape like spider-man would wrap you in webs. It wasn't necessarily the taping that took up most of the time, but rather the transportation of the box itself. Once I got back into the store, it was about one minute before close. Another person before me was finishing up as I walked back in, I got to the counter and I was told they cannot service me with shipping my box because they're now closed. I asked if they could please allow me to ship it as it was literally the last day I had available before a move out of state, and he said "No". I had visited this store in particular because of their hours and convenience..or so I thought. These guys here are just merciless in the fact that they watched me have a hard time and seemed to have never had the intentions of being of service to begin with. I understand it's a busy location, but projecting any frustrations that come with such, onto people is unacceptable. Abusing your power is inhumane, shadowed by undertones of disrespect and then passing it off as just doing your job. Please keep in mind that parking, or lack-there-of, is like playing a game of duck-duck-goose. Which was what partly left me with that 15 min time slot, as I circled around the block countless times to catch a spot close enough to make it possible for me to bring that box in. Had I not gotten that spot, there would've been no way I could carry it into the store from a longer distance. In any case, there are really fun and cool places to eat around the area; maybe explore a little if you're ever feeling adventurous.

I had to ship extremely valuable items. Lucy not only took her time, but explained the different…read moreinsurance options and gave me the most economical options. UPS is lucky to have her.

Finding a UPS Store is kind of like finding Waldo. You never know when you will need one until you…read moredo, and you will likely be surprised when you finally do find one. I had no clue that Latrobe had a UPS Store, but guess what, they do. Maybe a reason why I did not know this is that it is located in a plaza on the end that feels like a dead zone. It houses what used to be a Kmart that is now turned into a Uhaul storage facility. So obviously the foot traffic is down. Parking is aplenty as the parking lot is huge for what used to be a big box store, so you will not have to fret over finding a spot close to the front. It appears that it all depends on the time of the day when this establishment will be busy. When I showed up it was a time when it was not busy. I walked in and I think there was maybe one other customer wrapping up and heading out. Walked up to the service desk and was greeted warmly by the associate on duty. The transaction was quick. I handed over the package, she scanned the code, I had a receipt handed to me, and I was out the door. It was as quick as that. As for the other reviewer, do you know what the internet is? You could have looked that up yourself before wasting the time to call this place and make up a review that is a bit too hard to believe. Did you call FedEx as well? Bet you didn't, maybe you are from a competitor?

Professional, courteous, and helpful. These guys are such a gem in our community. Thanks for…read morehelping with both returns and shipping other items.