Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

I just got another package delivered by FedEx. FedEx driver…read moreseems to have a problem with not damaging packages! This is not good customer service! This is not respect for customers

Carrie at the UPS Store in Lebanon Missouri went far and away above and beyond excellent customer…read moreservice. She helped with my husband recalled medication, from packaging, labeling, and directions to ship. Thank you Carrie. Mychelle

From the owner: The UPS Store #3289 in Lebanon offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Down The Sidewalk From Smitty's.

Driver blocked me in, in a handicap spot no less. I asked if he'd be done soon? His answer "I'll…read morebe done when I'm done". No response from FedEx. Impossible to reach someone by phone/email or text.

They lost my order in One-Day and Fedx don't know where the delivery driver place it at and no/…read moremoney for my order but they had a some one si to sign for the package, but they don't know where it's at ican not recommend FedEx company in Kansas City mo .

Fingerprinting was done professionally, store was clean and organized, staff was courteous.read more

First let me say the young man that does finger prints is very good, kind and considerate. The…read morewoman behind the desk, different story. She's rude, inconsiderate, bossy and down right unpleasant. The fact she would not address any questions we had and behaved like it was an inconvenience for us to be there getting finger prints for a government job. Additionally having to pay $1 for a face mask seems like extortion given masks are no longer needed in society. The amount of finger print clients they have each day at $1 per client will quickly add up. We were not allowed to proceed with our appointment for finger prints until we paid $1 for the mask. This coupled with the rudeness exhibited, the loud club music and just the overall demeanor of the lady behind the cash register, I would gladly go anywhere else in the city to have finger prints done for a background check.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

I had requested a knock when I receive my live animal package…read more It was left at door no knock. My animal was dead. Doa Please keep at room temperature means keep warm on a cold day. I would appreciate it if you would read the box. Thank you

Continued great service whether you are shipping UPS, packaging or USPS. Recently had a holiday…read morepackage go missing and then returned for an unknown reason. The owner took on the task personally to sort things out and got my package to it's recipient in California in short order. Highly Recommend.

Extremely helpful and they routinely go out of their way to accommodate the customers…read more Thank you!!! Greg Orscheln

Wasn't aware my package needed a signature for it to be dropped off at my home. DONT come here on…read morethe weekend because they're closed SAT & SUN. Pretty inconvenient for people who work full time jobs. I'm giving this place a low rating because I feel they should post their "Summer Hours" online. I came here at 10:30 because online it says they're open Saturday from 9:00am-1:00pm. It's not open on weekends in the summer so don't waste your time.

Its pathetic that I have to give 1 star because their service is completely horrible and dont even…read moredeserve 1 star. They constantly change drivers routes so I never seem to have the same driver. They constantly say that the address is incorrect when it is in fact the correct address. I sit and wait all day for packages only to be told that due to operational reasons the package could not be delivered and will be delivered the next day between the hours of 8am and 9pm. Like I have nothing better to do than sit around multiple days in a row waiting on this pathetic company to deliver packages. No way can you get someone on the phone that remotely sounds like english is their first language so I guarentee they farm this out to some foreign country. They phone representatives are impossible to understand and when you ask to speak to someone else they say they cant get the higher ups to answer. Simply mind boggling how this company still exists!!

They were supposed to be here at 11:30 it's now 12:30 and they're still not here shame on them…read moreplease do not order under their stuff because they will take forever and never give you a package so

Worst service ever, postal workers are either high all the time or can't read numbers, either way…read morewe need new workers as we aren't receiving mail or packages and they dont care.

The staff here are just so rude and act lice you're bothering them. I brought up mail from my new…read moreplace from the past three owners and the older blonde lady working asked real snotty, "well who lives there then?" I went to tell her and she's like "never mind, write it down." So I did. I told her we had more mail that we needed to bring up because it's accumulated in the mailbox, very rudely again "Don't touch it! It's not yours so leave it, the post man will pick it up!" I told her we need room for stuff in our name to be able to fit in the box and the post man hasn't picked anything up after leaving notes that the mail isn't ours. She then just rolls her eyes and I just walk away. This is why the post office locations are dying out, due to rude staff who just don't care that you're trying to do the right thing.