Ever since I was little, we've always had problems with the post office (and apparently, so does…read morehalf the town). The post office not being open during their posted business hours, closing an hour or two early, locking the door during business hours so no one can come in while they're laughing and joking loud instead of doing their jobs, I've only just sorted out the issue with my mail not making it to my address. I try to avoid the office as much as possible because of their BS. I end up driving to different cities when I need post office services, because it's the only one in town. Today, I received a notification that my package arrived at the post office in the morning, but would be delivered tomorrow. Since I'm not going to be home tomorrow, I decided to go pick it up. Here's how that conversation went: PW (Postal worker): *chatting with her friend as I walk in, their conversation ends so I approach the counter* ME: Hi, I wanted to see if a package for (my name) arrived. PW: *stares blankly at me* I don't know Me: ...ok PW: well, how do you know it's here, did you track it? Me: ...yes, I got a notification that said it got here at 10 am PW: amazon? Me: yes PW: it'll be delivered tomorrow Me: ...can't I pick it up right now since I'm here? PW: no because I'm too busy Awkward stare for a few seconds* PW: but it'll be delivered tomorrow After some back and forth, I finally get my package. As she's handing it to me another customer walks in. PW: are you another customer? Guy who just walked in: yeah, but I'm here for to packages PW: ok And off she walks to get his package with no hassle. The post office in mendota is irritating. I've already had to threaten calling the postal inspectors just so I can get my mail, and if any postal worker reads this and decides to start screwing with my mail again, I won't warn about the postal inspectors again. I'll simply make a report to them and have the entire office investigated. This is a small town full of hard working people. Stop being dicks, do your jobs, and give people their fucking mail!

Every time I come here there is only 1 person attending and always 10 people or more in the line. I…read morewas there today for 30 minutes! I have to get helped and then I had to get back in line to pay. I dont get why I couldnt get charged the first time and send it out myself. They need more help to get people out way faster. The hours are pretty short too. Don't waste your time.

Small office with very minimal staff, but they all do a great job. Everytime I come in and have a…read morequestion they are very friendly and always help me so my package or letter is sent correctly. The parking is small with just a couple of stalls, but you can park on the street. It never gets real busy usually just a couple people at a time so you can take care of your business quickly.

Very friendly service. Able to get an overnight package sent. They were very helpful.read more

My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I…read morelive in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am. Next day, as we were leaving the house, the infant started to cry, to take care of his needs, it took us some time, as we didn't want him to be fussy at the post office appointment, so we were late 10 to 15 mins. We were feeling bad that we didn't make it on time and apologized to the young person standing behind the counter. and were glad at the same time, as no one was there in the post office so we might get helped. We were surprised to hear the tone of the young tall person, saying that they don't help with passport services between 12pm-1pm, which I understand, and again told him that due to infant issues we were only 10-15 mins late, but the manner of tone of the tall young man was so demeaning that we thought for a second what a big mistake we have done. We were thinking, even if we were to be helped at 1145 am, it should have easily taken 30 to 40 mins with infant picture taking all, and which would have passed the 12pm deadline. And with nobody besides us in the post office, he just kept repeating they can't help. As we were to drive back to Madera, I went back again just one more time to request them, as it's not very easy travelling with infant and more importantly the store was not busy at all. The moment I entered I saw 4employees just chit chatting behind the counter area, and I asked one employee to see if they could help us, he also said the same thing and told me that I should have reached 30 mins early, which sounds great and I understand that. Thankfully, another older gentleman was there, must be a supervisor, I requested him too and asked him politely, that due to child issue we got 10 to 15 mins late, but he also said same thing, like the others were saying, looks like they must be really good at throwing policy book at clients or great team players, because, they knew my issue well before I talked them in detail, must have talked to each other, when I entered the store second time. Which is great, as team unity is important in a retail environment. Funny part is, when I was pleading with the supervisor, an older female customer came and overheard our conversation. Even she said, give him a break, as Christmas is around the corner, at that time, the supervisor said ok, wait for one hour then we will help you, especially if the other scheduled appointment doesn't show up. I realized they are in no mood to help me today, even when the store was empty most of the time. I left the store and scheduled an appointment for another day, unfortunately at the same place, as this is one nearest to me for passport services.   My issue is not that I wasn't helped, or rule book was thrown at me, as I was polite at all times and left the store thinking, why everyone there was not in a mood to accommodate, starting with demeaning tone to making sure no one makes exception especially in regard to passport services even when they were not busy. Being myself in a retail leadership role for the last 15 plus years, I felt there was something missing out there.  To which I realize there is a leadership issue at this location, especially when I talked to supervisor, I could feel that he don't want to do different what his staff have already said, or try to understand the situation, and take action on what is best for this store, which is providing a great customer experience. And now I also understand why that young gentleman spoke to us like this, why even the store was empty, they don't want to help, because the culture in the store is like this.  As I looked more regarding functioning of Post office, I came across that Post Office employees are Public Servants but are NOT funded through public taxes, instead are self-funded through sales In there stores, which suggests me this should be a great reason to provide strong customer service experience, as I was also going to buy passport size pics and other stuffs, which I guess was revenue for the store. Which makes me wonder about a lot of other things.  I understand that there are times when there should be no exceptions and policies should be followed. But sometimes, when circumstances like this, a person was in your store 3 times, bringing his 2 months old infant twice, coming from a different town, only a few mins late and the store was not busy, I guess little consideration should have been given, just my thoughts.   Going through others' feedback, I see a pattern in this location, that employees don't like helping people especially coming with passport submission requests. It is unfortunate that the

Madera post office: In & out, like it should be. The coldest A/C Ive experienced in a long tome…read more Like, I would quit my job to work there. I wish I lived in Madera, just to use this list office for all my shipping needs.

Lost my Priority Envelope!! (?) Then they're telling me the…read morecase is resolved!! WTF?? ALL I WANT TO KNOW IS WHERES THE PRIORITY MAIL I SENT?????? Do NOT send anything important through this post office. They did try to call me but not on the phone number I left with-and have been texting them on. This envelope was going out of state and if I would have known This would happen I WOULD HAVE DELIVERED IT MYSELF IN PERSON!! Would have been way faster. Guess mail is NOT a priority at this office even if you pay the priority price.

You are better off spending extra using USPS or Fed Ex for anything important. This postal office…read morehas proven to be unreliable over the years, consistently failing to deliver mail to our door, leaving parcels at the end of the driveway. Customer service has not improved.